Philipp Kristian Diekhöner | Author
The Trust Economy | Singapore

Philipp Kristian Diekhöner, Author, The Trust Economy

Philipp Kristian is a millennial innovation leader, author and prominent voice in Singapore's start-up and innovation community. He is an expert on Fintech and Insurtech in Asia and building trust and value in the digital age. In a whirlwind decade, Philipp shaped transformational value propositions and experiences across startups and corporates. He was FutureBrand Singapore's first innovation strategist, then a founding member of LumenLab, MetLife's first global R&D hub, before moving on to driving innovation strategy and delivery across Asia for Manulife's newly minted LOFT in Singapore. His unique fusion of deep innovation strategy, design thinking and branding expertise makes Philipp a Swiss army knife for innovation. With a mix of logic and intuition, analysis and creativity he designs transformational value propositions and businesses founded on deep human insight. His unparalleled ability to synthesise great amounts of information and complexity into simple, beautiful solutions enables companies big and small to innovate more resourcefully. Philipp has developed a passionate interest in shaping the future of Fintech and Insurtech in Asia and bridging between corporates, start-ups and end customers. From blockchain to artificial intelligence, smart contracts to chat bots, roboadvisory, alternative investments to reimagining financial services altogether, he is deeply involved in pioneering work. He loves to enrich the innovation domain and contribute to publications and events such as The Economist Intelligence Unit, Techsauce, Marketing Magazine, Esquire and e27. Philipp has been recognised among 100 Global Leaders of Tomorrow at St. Gallen Symposium, is a KAIROS Society Fellow and alum of the d-school, a pioneer in design thinking education. An evangelist of Asia's start-up ecosystem and organiser of DrinkEntrepreneurs, his heart beats for entrepreneurship. In his leisure time, Philipp is a yogi, commercial model and avid Asia traveller.


LEAD 2017 - Day Two @ 14:40

Engaging with customer reviews: What’s the best strategy?

  • Should you engage with trolls?
  • How do you deal with customers who have publicly criticized you?
  • Should customers who’ve complimented you be rewarded?

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