Brian Fernandez | Head, Customer Engagement
Malaysia Airlines | Malaysia

Brian Fernandez, Head, Customer Engagement, Malaysia Airlines

Brian joined Malaysia Airlines in October 2016 as Head, Customer Engagement. In his capacity, he oversees Enrich (Malaysia Airline’s passenger loyalty program) and Customer Experience & Assurance and is responsible for leading the teams to be more customer centric and build affinity or engagement with customers. Brian has over 12 years’ experience in partnership marketing & customer loyalty. He served as Head of Loyalty in AirAsia for 4 years and prior to that, spent almost 6 years in arguably 2 of Malaysia’s most successful coalition loyalty programs. Prior to joining Malaysia Airlines, he served as Sales Director (Malaysia & Indonesia), for a cloud-base SaaS solutions provider, providing CRM and customer engagement solutions to retailers.

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