Victor Dominello | Professor
University of New South Wales (UNSW) and Director of the UNSW-UTS Trustworthy Digital Society Hub (TDSH)

The Hon. Victor Dominello – Bio   Victor Dominello is a former senior NSW Government minister, serving prominently as the Former Minister for Customer Service and Digital. Recognised by The Australian in July 2022 as one of Australia’s top 100 innovators, he made history in 2019 as the world’s first Customer Service Minister. During his 12-year cabinet career, he led diverse portfolios including Digital Government, Innovation, Finance, and Aboriginal Affairs, garnering global acclaim for transforming NSW public service delivery through initiatives like the Department of Customer Service, Service NSW and the Digital Restart Fund. Before politics, Victor practiced law as a partner in a commercial firm for over a decade. In September 2023, he co-founded ServiceGen, advising governments and organisations on innovative service delivery strategies. Currently, Victor holds the following roles: Chair of the Federal Ministerial Digital ID Expert Panel and the Services Australia Independent Advisory Board, Strategic Advisor and Luminary at Accenture, and Professor at the University of New South Wales. He also serves on several boards, including Director of the UNSW-UTS Trustworthy Digital Society Hub and Board Director of the Tech Council of Australia since 2023.