Grace Goh | Business Development Director Public Security & Identity

Grace Goh, Business Development Director Public Security & Identity, Idemia

Grace Goh comes with a wealth of knowledge in the Airport Transport Industry with more than 18 years working with the aviation community.  Grace joined IDEMIA in 2018 as Business Development Director for the Identity and Security businesses in Asia Pacific.  Having the extensive knowledge working with the aviation community and border control agencies in their IT automation journey, Grace sees the seamless and contactless technology as the next milestone for the digital transformation in the aviation industry.
Prior to joining IDEMIA, Grace was the Regional Account Manager with SITA, working closely with airlines and airports in areas of IT, network communications, and self-service initiatives in Passenger Processing and Baggage Tracking.  She has also worked with government agencies in the adoption of Advance Passenger Information Systems in the APAC region.


Identity Week Asia Day 1 @ 15:35

Enhancing customer experience, efficiency and security at airports

Today, the air transport community is experiencing unprecedented traffic growth. In 2018, airlines carried 4.3 billion passengers on scheduled services, an increase of 6.1% from 2017. This increase in passenger flow physically translates into longer waiting lines, from check-in to boarding, as well as flight delays. Passengers today are often stuck in a repetitive cycle of waiting in line for long periods and repeatedly pulling their passports and boarding passes out of their pockets at multiple checkpoints in their journey. This increases their frustration and level of stress. According to the latest projections, the number of travelers is going to double in under 20 years. The air transport community does not have enough time and resources to expand their infrastructures and it does not have the capacity to double the space already used by airports. To overcome this situation, it needs to optimize the use of existing infrastructures. A key solution is to implement new passenger processes: a change in focus from the masses to the individual and from the world of physical identity to the world of biometrics.
last published: 07/Oct/19 05:05 GMT

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