Shelley Thomson | Co-founder & Director
Patient Experience Agency

Shelley Thomson is Co-Founder of the Patient Experience Agency, a human-centred design consultancy advancing practical, outcomes-driven healthcare reform. An allied health professional and facilitator, she helps health services embed Patient-Reported Measures and consumer partnerships, driving safer, more personalised, and outcomes-focused care in collaboration with patients, carers, clinicians, and digital health innovators. Guided by the principle “Nothing About You, Without You”, Shelley champions consumer and carer partnership in decision-making.