Ruth Owen CBE GAICD
Ruth stepped into the Taxation Ombudsman on 15 July 2024 for a 5-year term.  Ruth brings a wealth of experience in tax, public administration, complaints management and dispute resolution. She has spent more than 30 years in various senior leadership positions across the public sector in Australia and the United Kingdom (UK). Ruth was previously a Director General and Tax Commissioner of HM Revenue and Customs in the UK, Head of Profession for operational delivery in the UK Civil Service and Deputy CEO of Jobcentre Plus, the UK employment service and welfare service delivery agency. In moving to Australia, Ruth joined EY Advisory as the lead partner in Human Resources Services, providing professional services to Government and community sector clients, including publishing guidance on complaints management and supporting the National Redress Scheme for survivors of institutional child sexual abuse. Most recently, Ruth spent over 3 years in NSW Government, as a Deputy Secretary at Education and then leading the delivery of public sector reform in the NSW Premier’s Department. Ruth was awarded the Commander of the Order of the British Empire in the UK for her public service in reducing unemployment during the Global Financial Crisis.