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Why we need 5G now more than ever (and how to educate the public on its advantages)

This webinar will explore how the Telco industry is responding to the Covid-19 crisis and how the need to reach people quicker and more often has accelerating the need for 5G technology.

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Rethinking your customer experience strategy: focusing on the fundamentals and delivering to a digital consumer

Covid-19 has demanded instant response from the telco industry with mandatory remote work, online learning, shopping and binge watching. Telco’s must communicate with care and creative thinking and new tools to address customer’s acute needs today and forge stronger ties in the post-Covid-19 era.

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The future of streaming services: continuing to drive the streaming boom

As Covid-19 took over our lives, streaming services reacted quickly to deal with the current climate demands as well as play their part in the overall demand for WiFi. This session will explore managing streaming numbers, HD vs SD, streaming quality and the new business as usual.

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The future of AI and machine learning in the telecoms industry: knowing where to focus your AI investments

Telco’s are also harnessing the power of AI and machine learning to process and analyse these huge volumes of Big Data to extract actionable insights and provide better customer experience, improve operations, and increase revenue through new products and services.

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Moving Beyond 1st Generation Service

7th September 2020 2PM (GST)

IFS discusses how to safeguard your service delivery and prepare front line technicians.

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