Ayomal Gunasekera | Chief of Group Customer Experience
Dialog Axiata PLC

Ayomal Gunasekera is the Chief of Group Customer Experience at Dialog Axiata PLC, where he leads enterprise-wide CX strategy, loyalty governance, and service culture transformation across Sri Lanka’s leading digital connectivity provider. With over 26 years of experience in telecommunications, Ayomal has held senior leadership roles spanning customer experience, loyalty, device business, device financing, and digital care. He has led the embedding of NPS and VoC governance frameworks across the organization and successfully digitized and transformed its Device Financing business, now a core component of the company.

He has also led multiple initiatives that have secured international recognition for customer experience innovation, including a GSMA award for the self-care app.

Ayomal is currently focused on AI-led customer experience transformation, repositioning CX beyond service delivery into a core growth engine for the business. He combines operational discipline with digital ambition, integrating AI, automation, and data-driven decision-making into experience design while building deeply customer-centric cultures.