AGENDA

 

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Amsterdam, 3 - 5 December 2019

Schedule

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Dec 313:00
Conference pass

From public transport operator to mobility provider: the challenges

SMART MOBILITY
  • Discover how Transdev are solving mobility issues throughout the Netherlands and globally
  • Understand how they are combining types of service when it comes to rural vs. urban MaaS
  • Comprehend the culture changes needed for true MaaS to be successful
Dec 313:00
Conference pass

Expanding Wi-Fi services at Deutsche Bahn

CONNECTIVITY
  • Understanding the business case for free Wi-Fi services on board
  • Updating Wi-Fi equipment and the challenges of rolling out to new services
  • Fulfilling passenger experience expectations whilst remodelling existing fleets
Agnes Bernot, Head Of Digital Operations, Deutsche Bahn AG
Dec 313:00
Conference pass

Commercial growth through brand innovation in Napa Valley

LUXURY & TOURIST
  • Adjusting timetables to optimise revenue management
  • Expanding onboard service offering by creating First Class
  • Investing in real estate and hospitality assets to expand the brand
Dec 313:00
Conference pass

Improving payment channels for International customers

PAYMENTS
  • With a 40% International customer base (and growing) what are the current challenges with our payment platforms?
  • Capturing our Asian payment platforms into our website: the challenges of creating partnerships
  • Building on our Chinese New Year payments project for future developments
Dec 313:00
Conference pass

A OUIGO RM success story : sharing our story

REVENUE MANAGEMENT
  • Outlining our vision: A new low-cost concept
  • Creating a specific pricing strategy for a specific market
  • The launch OUIGO and initial development
  • Articulation of OUIGO and TGV Inoui going forwards
Dec 313:20
Conference pass

Extending the traveller journey to first and last mile

SMART MOBILITY
  • Connecting taxis and PHVs fleets, making them available to book through one single interface
  • Integrating new tech into the operators’ existing e-commerce systems (websites, apps) with ease, reducing any dependencies
  • Evaluating the benefits of increasing services offered to users, as well as new revenue streams
Dec 313:20
Conference pass

Making connectivity count – Trackside Networks

CONNECTIVITY
  • The solution: Seamless, one-time login, roaming wireless connectivity, a solution for high speed, long distance and dense traffic
  • The benefits: A customer case study
  • The financials: Trackside is more cost effective than you might think
Dec 313:30
Conference pass

Launching our route to Amsterdam: the revenue management strategy

REVENUE MANAGEMENT
  • Launching one way and adding return services at a later stage: outlining our strategy
  • The tools and technology we used to help support the service launch
  • Operational constraints linked to passport checks
Celine Van Gucht, Head Of Revenue Management, Eurostar
Dec 313:40
Conference pass

Expanding MaaS services on a national scale

SMART MOBILITY
  • Designing a platform for Europe’s first nationally integrated MaaS offering that meets passenger needs
  • Providing mobility solutions to less densely populated regions
  • Collaborating with rail and other operators to create flexible transport solutions
Dec 313:40
Conference pass

Pioneering the deployment of 5G

CONNECTIVITY
  • Evaluating the benefits for improving quality of Wi-Fi on trains
  • Developing an economically viable 5G solution
  • Overcoming the challenges of deployment across networks through partnerships
Dec 313:40
Conference pass

Driving success with dynamic asset management

LUXURY & TOURIST
  • Maintaining quality of product as guest expectations evolve
  • Leveraging research and analytics to drive constant improvement
  • Investing in asset development as a cultural priority
Dec 313:40
Conference pass

Bringing payments development in-house to stay ahead of the curve

PAYMENTS
  • Creating a payments and ticketing system which has flexibility and simplicity at its core
  • Developing the platform with a new mindset of agile working and innovation
  • Sharing details on our platform and how Skanetrafiken envisage the future of payments
Dec 314:00
Conference pass

Using revenue management and pricing to attract more people to travel by rail

REVENUE MANAGEMENT
Topics include:
  • Growing ridership in public transport: what should the role of revenue management be?
  • How can pricing be used effectively to encourage target markets to purchase?
  • Managing revenue with ridership: how can revenue management teams balance these effectively?
Moderator: Michael Acosta, Senior Director - Commercial Planning, VIA Rail Canada
Dec 314:20
Conference pass

Panel: What are the challenges in deployment of new mobility services?

SMART MOBILITY
  • How can data be used, and new interfaces be designed to best suit passenger needs?
  • How will global players with ‘closed’ stacks of services affect urban and rural smart mobility?
  • Where do rail operators fit into the bigger mobility picture?
Dec 314:20
Conference pass

Panel: Understanding how to successfully implement on-board connectivity

CONNECTIVITY
  • Can Wi-Fi be justified as an investment in customer experience, or as an ancillary revenue generator?
  • Which future partnerships and services could rail operators operate with Wi-Fi as the backbone?
  • With downloadable content and arguably poor mobile coverage what is the best investment for infotainment?
Dec 314:20
Conference pass

Panel: Discussing the market for experiential travel

LUXURY & TOURIST
  • How are evolving customer demands are impacting the tourism and transport industry?
  • What are the challenges of breaking into specific geographical markets and catering to their needs?
  • What are the challenges and benefits of expanding into new consumer markets, e.g. lower cost services?
Dec 314:20
Conference pass

How can transport operators future-proof payment channels?

PAYMENTS
  • How are new ticketing technologies and customer expectations affecting revenue collection?
  • Which factors should be evaluated when implementing new technologies such as contactless?
  • What are the risks to consider when it comes to frictionless tech?
Dec 316:00
Conference pass

Understanding the evolving challenges of smart mobility

SMART MOBILITY
  • Identifying the challenges to on-demand transport services such as micro-mobility
  • Consider the most efficient digital framework for on-demand and shared mobility networks
  • Discuss how larger operators can collaborate with agile networks as demands for transport services evolve
Dec 316:00
Conference pass

The digital on-board customer journey at ÖBB Personenverkehr

CONNECTIVITY
  • The strategy behind Railnet & Railnet Regio
  • Achievements and challenges in 2019
  • A glimpse of upcoming features
Dec 316:00
Conference pass

Success factors for the Glacier Express

LUXURY & TOURIST
  • Brand and customer experience as key factors in the past 90 years and in the future
  • Considering digital achievements and introducing new onboard services
  • Elevating end-to-end guest experience with research and analytics
Dec 316:00
Conference pass

Fighting payment fraud whilst maintaining frictionless transactions

PAYMENTS
  • Understand the steps towards fraud detection
  • Preventing drop-off due to ‘clunky’ security measures
  • Evaluating the changing methods of fighting payment fraud in future
Dec 316:00
Conference pass

OPTIMISING PRICING & RM METHODS

REVENUE MANAGEMENT
  • Developing with customer experience as our priority by listening to the feedback from our customers
  • Effectively planning the impact on revenue management: sharing the biggest challenges this raised
  • The implementation strategy to optimise the launch of this product with the best tools
Dec 316:40
Conference pass

Changing perceptions of public transport and mobility

SMART MOBILITY
  • Incentivising passengers to utilise public transport
  • Meeting customer expectations for seamless digital mobility experiences
  • Integrating mobility offerings regionally
Dec 316:40
Conference pass

Forging commercial and operational partnerships without compromising customer experience

CONNECTIVITY
  • Identifying key markets and innovative methods of expanding operations
  • Understanding the importance of building strong relationships between tourist and national rail carriers
  • Capitalising on the potential for collaboration in creating new services
Dec 316:40
Conference pass

Sharing Thello’s approach to infotainment

CONNECTIVITY
  • Sharing the impact of connectivity & on-board infotainment for our customers
  • Discussing the challenges around implementing an infotainment system and creatingvaluable content
  • Developing our platform for the future to improve the solutions in place
Dec 316:40
Conference pass

Ticketing in Amsterdam – strategies to effectively manage large visitor numbers

PAYMENTS
  • Reducing the disruption of onboard payments to service and schedules
  • Implementing a region-wide scheme to provide new points of payment
  • Collaborating with other transport stakeholders to introduce EMV payments on a national scale
Dec 316:40
Conference pass

The Revenue Management Challenges of introducing a new timetable with higher capacity

REVENUE MANAGEMENT
  • Sharing our revenue management strategy preparing for the introduction of a new time table with new high capacity rolling stock
  • Managing the impact of a higher capacity whilst developing global revenue: how have we prepared for this?
  • Sharing the impact of our preperations: a bright future for TGV Lyria
Dec 317:00
Conference pass

Harnessing the growth of contactless in public transport

PAYMENTS
  • Evaluating the growth of contactless payments and decline of cash
  • Considering the optimum revenue collection methods for bus travel
  • Implementing contactless across our network
Dec 317:00
Conference pass

Optimising the function of revenue management in transport

REVENUE MANAGEMENT
Topics include:
  • Balancing empowerment with accountability: Innovating and developing effectively in a controlled environment
  • Ensuring your RM teams are positioned effectively within your business
  • Implementing tools which can enhance your team’s effectiveness: making sure your investments augment your capabilities
Dec 317:20
Conference pass

Mobility Roundtables

SMART MOBILITY
Our popular round table sessions will be back, giving you the opportunity to get involved in a discussion around critical challenges, opportunities and technologies which impacting the future of the industry
Creating national MaaS pilots: what are the best approaches for PTOs?
How can collaboration with other brands create interconnection between services and provide a smoother door-to-door experience?
How can PTOs collaborate among themselves, the cities and remain relevant with MaaS on the horizon?
Dec 317:20
Conference pass

The power of connectivity– using real-time info to enhance the customer experience

CONNECTIVITY
  • Analysing data to inform new mobile online hub design that can be built on in future
  • Implementing digital services for seamless onboard experience and infotainment
  • Overcoming the challenges of maintaining consistency whilst installing new tech onboard

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Dec 408:45
Conference pass
Dec 408:50
Conference pass

Keynote Interview: Roger Van Boxtel, CEO, NS

Keynotes
Interviewee: Roger Van Boxtel, Chief Executive Officer, NS Reizigers
Dec 409:05
Conference pass
Dec 409:15
Conference pass

Keynote Interview: Mats Johannesson, CEO, MTR Express

Keynotes
Mats Johannesson, Chief Executive Officer, MTR Express
Dec 409:25
Conference pass

Keynote Interview: Fabien Soulet, CEO, TGV Lyria

Keynotes
Dec 409:35
Conference pass

Keynote Interview: Torkel Patterson, Member of the Board, JR Central

Keynotes
Dec 409:40
Conference pass

Keynote CEO Panel Discussion

Keynotes
The CEOs will join us for a panel discussion to discuss the biggest shared challenges they are facing including digital transformation, competition, smart mobility and the threat of tech giants.
Dec 410:00
Conference pass

The Mobility Gold Rush

Keynotes
  • Mobility has become a fragmented ecosystem with government and private companies from multiple sectors racing to reinvent transportation
  • The opportunities are immense and new mobility solutions will fundamentally change how we live and work
  • In this session, we will look at potential future scenarios of mobility, the driving forces behind them, and the impact they will have on society and organizations as a whole
Dec 411:20
Conference pass

Round Table Working Groups

Keynotes
Our popular round table sessions will be back, giving you the opportunity to get involved in a discussion around critical challenges, opportunities and technologies which impacting the future of the industry
Artificial Intelligence: Potential, trends and use cases in intermodal mobility systems
From selling tickets to selling personalized mobility services, how are customer expectation on products & pricing changing for rail operators?
Getting the most from your Revenue Management team
Reliable connectivity has become an ‘expected norm’. Why should it stop when we step on to a train?
The Cognitive Travel Companion: How IoT supports the traveler's journey
Fulvio D'Aloia Cascone, Travel & Transport Industry Leader, IBM
The five rules of customer experience: how to deliver competitive advantage and brand recognition
The role of social media in shaping the future of transport
Kunal Pattany, Founder, Digital human
Train travellers: How to configurate the on board costumer experience
Dec 412:05
Conference pass

Delivering industry-leading customer satisfaction and revenue growth

REVENUE MANAGEMENT
  • Understanding our customers and removing barriers to travel
  • Creating a sustainable business model
  • How are we measuring the success of our approach?
Dec 412:05
Conference pass

Renfe and the new mobility paradigm

COMMERCIAL STRATEGY
Manel Villalante, Chief Strategy And Development Officer, Renfe Operadora
Dec 412:05
Conference pass

Designing the service experience for the future traveller

CUSTOMER EXPERIENCE
  • How did we approach the challenge of designing a new customer experience culture?
  • Creating an empowered workforce to create an empathetic human workforce
  • Engaging our employees effectively: using different mediums and management styles to ensure satisfied employees
Dec 412:05
Conference pass

Moving beyond smart cards to automated ticketing

TICKETING
  • Identifying the opportunities for smart card and traditional fare alternatives
  • Fine-tuning business models to cope with disruptive ticketing technology
  • Optimising passenger convenience with seamless digital solutions
Dec 412:05
Conference pass

The future of mobility with AI & autonomy

DIGITAL
  • Challenging the public to change transport behaviours
  • Creating innovative partnerships to provide new mobility services
  • Exploring how connected autonomy could improve first and last mile connectivity
Dec 412:05
Conference pass

Achieving standardisation across Amtrak stations

STATIONS
  • Setting out standards for customer-facing services in stations
  • Simplifying to create effective signage for way-finding
  • Implementing measure for more effective passenger boarding procedures
Dec 412:20
Conference pass

Choosing the right system to support improved sales and distribution capabilities

COMMERCIAL STRATEGY
  • Knowing the time is right to upgrade your reservation system
  • The unique capabilities S3 Passenger offers to keep pace with what customers expect
  • Sharing insights in the implementation project, and some key learnings discovered
Dec 412:20
Conference pass

Driving Forces and Business Model – Where do you want to play with your distribution system?

TICKETING
  • What are the driving forces in the mobility market?
  • Where is your current business model located in that world and where do you want to play?
  • How could distribution technology guarantee a frictionless customer experience in a fragmented mobility market?
Dec 412:20
Conference pass

The future of mobility – success factors for evolving ecosystems

DIGITAL
  • As mobility evolves, so do our expectations as customers of them: how will the ecosystem play between a broad array of new and existing actors, each with unique challenges and opportunities
  • The importance of asking fundamental questions which allow each player to define their role and value in the ecosystem, shape their core competencies and approach to transforming their business and service offerings to establish their plate within an ecosystem
  • Presenting the fundamental questions which Accenture have identified and shaped into our success factors framework
  • Taking a closer look at the Mobility Ecosystem Architecture of Switzerland where we are implementing our framework
Dec 412:35
Conference pass

Widening the fare portfolio at Deutsche Bahn to drive profitability

REVENUE MANAGEMENT
  • Introducing new restricted fare types, and a business premium option: what were the aims behind new fare types
  • Upselling between fare-types with dynamic upgrade packages for key customer segments
  • The role of technology in allowing upselling and optimised booking platforms
Dec 412:35
Conference pass

Insights of the process of implementing a customer centric thinking company wide

CUSTOMER EXPERIENCE
  • Defining the strategy for customer experience: what does it really mean to us?
  • Engaging our drivers and employees to improve the customers journeys and the customer satisfaction
  • Developing our pilot projects: failing fast, learn and adding value
Dec 412:35
Conference pass

Introducing cashless payments on an integrated transport network

TICKETING
  • Rolling out flexi-fares and account-based ticketing across Vancouver
  • Implementing account-based ticketing technologies
  • Evaluating the challenges to social equity that new tech brings
Dec 412:35
Conference pass

Digital innovations and business transformation

DIGITAL
  • How new tech can help operators transform digitally
  • The benefits of smarter transport planning and PIS
  • Future technological innovations impacting transport
Dec 412:35
Conference pass

Exploring the future role of stations as assets

STATIONS
  • Commercially viable customer-centric development & regeneration
  • Meeting station operational requirements and exploring new formats during major development works
  • Understanding future trends for station asset management
Dec 412:45
Conference pass

How high speed rail has changed the travel market in Italy

COMMERCIAL STRATEGY
  • Sharing Trenitalia's winning business model for high speed rail
  • Creating value in the product and delivering excellence in service to attract customers to rail
  • Our experience with competition: driving overall growth in rail
Dec 412:50
Conference pass

How do we Make Rail First Choice? Creating brilliant retail experiences

TICKETING
  • One third of EU citizens do not travel by train so what can be done to increase rail adoption?
  • What can rail learn from other industries about customer experience?
  • How can common technical standards help make integrated, multi-modal booking and ticketing a reality?
Dec 412:50
Conference pass

Commuter-centric Smart Mobility for Public Transport Operators

DIGITAL
  • Putting commuter’s mind at ease through proactive, relevant and personalised information in case of disruption
  • Breaking peak loads through smart passenger steering to increase efficiency of available infrastructure
  • Understanding and predicting daily habits/needs within and beyond mobility to connect with eco-systems (Smart City)
Dec 413:05
Conference pass

Optimising Revenue with coordination across operations and commercial teams

REVENUE MANAGEMENT
  • Thinking smart: creating a program to encourage all teams to think commercially
  • Developing an effective relationship between Operations and Revenue Management: Ultimately keeping your passengers in mind.
  • Understanding how revenue management has benefitted from a broader responsibility across the company
Michael Acosta, Senior Director - Commercial Planning, VIA Rail Canada
Dec 413:05
Conference pass

Managing upgrades and teams with the customer in mind

CUSTOMER EXPERIENCE
  • Ensuring our customers are a priority across the business: how have we engaged effectively?
  • Managing a complex project effectively from the customer perspective and ensuring disruption is communicated effectively
  • Developing effective channels which can allow our passengers to manage their travel effectively
Dec 413:05
Conference pass

Integrating transport ticketing on a national scale

TICKETING
  • Identifying the passenger demand for a ‘pay-as-you-go’ ticketing model
  • Unpacking the complexities of delivering of this function across the UK
  • Creating an intermodal offering in the future
Dec 413:05
Conference pass

Driving business and culture change with data

DIGITAL
  • Building high performing teams and product pipelines with real time information
  • Managing customer data efficiently and defining segments to target through digital channels
  • Understanding true customer-centricity and going beyond customer service
Dec 413:05
Conference pass

Reinventing the railway station based on digital innovations

STATIONS
  • Using Smart Station data and insights to optimise passenger flows
  • Station maintenance optimisation based on new technological innovations
  • Data-driven station management
Dec 414:45
Conference pass

Developing MTR’s commercial product and optimising this for Revenue Management

REVENUE MANAGEMENT
  • Outlining our product across different classes and why this suits our market
  • Optimising revenue management with effective segmentation and strategy
  • Using our technology to effectively position the product for our customers
Dec 414:45
Conference pass
Dec 414:45
Conference pass

Acting on the voice of our customers: the drive behind innovation at LNER

CUSTOMER EXPERIENCE
  • Working to ensure we are collecting data from every source regardless of booking platform
  • Ensuring we act effectively on this data: how do LNER define strategy and action based on customer feedback?
  • Sharing some examples, proving the effectivity of a customer centric business
Dec 414:45
Conference pass

Implementing EMV & QR code systems on a greenfield network

TICKETING
  • Considering EMV ticketing and the opportunities new payment schemes will bring
  • The commercial benefits of utilising dynamic online QR codes
  • Achieving strategic buy-in for emerging technologies
Dec 414:45
Conference pass

Blockchain as a crucial tool to the future of transport

DIGITAL
  • How the use-cases of blockchain in transport are continuing to evolve
  • Evaluate the opportunities and challenges distributed ledger technologies bring to revenue sharing and other functions between operators
  • Discover how Deutsche Bahn is continuing to integrate blockchain into existing commercial work flows
Dec 414:45
Conference pass

Smart station navigation & way-finding technology

STATIONS
  • Implementing Bluetooth and beacon tech for improved passenger flow
  • Creating a ‘living lab environment’ within Taipei smart station
  • Predicting how AR/VR and data will evolve in the future
Dec 415:00
Conference pass

Sharing our strategy behind the launch of the up-dated offering at Caledonian Sleeper

COMMERCIAL STRATEGY
  • Optimising demand and design with the customers in mind
  • From concept to launch, how did we successfully implement a smooth launch and prepare the business platforms and tools effectively?
  • What the future holds for Caledonian Sleeper: a diverse range of opportunities
Dec 415:00
Conference pass

Reducing Friction Throughout the Passenger Journey

DIGITAL
  • Understanding he benefits of digital and Mobile technology to customer experience
  • Evaluating the link between seamless payments in the purchasing process
  • How to implement digital and mobile solutions across operations
Dec 415:05
Conference pass

Developing revenue management and fare simplification for continued growth at LNER

REVENUE MANAGEMENT
  • Upgrading our revenue management capabilities: the new capabilities we are excited to use
  • Pursuing commercial innovation with the help of new strategies, tools and services
  • Fare simplification the need to make fare’s straightforward and simple for the customer
Dec 415:15
Conference pass

Providing a night service which can compete against low cost flights

COMMERCIAL STRATEGY
  • Shaping the business case around excellence in customer experience
  • Using WIFI to offer new services and developing new sources of revenue
  • Ensuring we provide our customers with relevant in-destination information
Dec 415:15
Conference pass

The opportunity to create an elevated, personalised and efficient end to end travel experience

CUSTOMER EXPERIENCE
  • How we can create a seamless travel experience without travel and identity documents
  • Using technology as the basis for making this a reality across security & border control, aviation, rental cars, cruises, hotel & rail
  • Addressing the interoperability and integration of this technology across the travel journey
Helena Bononi, World Travel & Tourism Council (WTTC)
Dec 415:15
Conference pass

Seamless ticketing without physical infrastructure

TICKETING
  • Implementing sensor technology on a regional scale
  • Successfully migrating to hands-free ticketing
  • Evaluating the benefits of using only software
Dec 415:15
Conference pass

Driving innovation across our business at SNCB

DIGITAL
  • What is the vision for Innovation at SNCB – and what is our road-map to achieving this?
  • The success of previous innovation projects such as the implementation of chatbots
  • Implementing an innovation team at SNCB to drive innovation faster and more effectively across the business
Dec 415:15
Conference pass

Transforming stations into intelligent mobility hubs with data analytics

STATIONS
  • Improving retail and commercial operations through innovative digital channels
  • Increasing train station efficiency with IoT and data analytics
  • Enhancing passenger experience and flow with virtual reality
Dec 415:25
Conference pass

Beyond the buzz: Demand true intelligence to drive revenue growth

REVENUE MANAGEMENT
  • Hear how to leverage the best of human and artificial intelligence to drive results in critical areas like segmentation, forecasting and making pricing and inventory decisions
  • Explore learnings from other industries and how those concepts apply to Passenger Rail
  • Learn how to avoid the AI “black box”
Dec 415:30
Conference pass

Managing liberalisation in Austria: The Westbahn perspective

COMMERCIAL STRATEGY
  • Our experience of being an open access operator in Austria
  • Developing our services to compete effectively in the market
  • Understanding how liberalisation needs to develop across Europe for fair market access
Dec 415:30
Conference pass

Improving customer experience at Stockholm’s commuter train

CUSTOMER EXPERIENCE
·Sharing our vision and strategy for customer experience·Dealing with disruptive incidents more effectively: how we can implemented some concepts·The role of digital in customer experience: how does digital fit into the wider CX ecosystem?
Frida Ukmar, Head of Customer Service, MTR Pendeltagen
Dec 415:30
Conference pass

Panel: The impact of emerging technologies on the future of transport ticketing

TICKETING
  • Which new ticketing technologies are being put into practise in rail and transport?
  • What are the challenges to account-based ticketing and how can they be overcome?
  • What does the future of transport and seamless travel look like?
Dec 415:30
Conference pass

Panel: The future of disruptive tech in transport

DIGITAL
  • Which emerging technologies are having the most impact on rail and the wider transport industry?
  • How can data be used more effectively by operators and authorities to create seamless experiences?
  • What will the impact of innovative tech such as AI, blockchain and IoT have on customer journeys and commercial ops in the future?
Dec 415:30
Conference pass

Panel: What will drive innovation for the station of the future?

STATIONS
  • Design with the changing role of the station as a critical part of the journey and city
  • Designing future stations with flexibility and technology at the core
  • How can operators effectively provide innovative solutions to today’s station problems?
Dec 415:45
Conference pass

The revenue management challenges of introducing a new fleet with complex inventory

REVENUE MANAGEMENT
  • Updates on the new trains: the inventory and new designs at Caledonian Sleeper
  • Making sure our proposition is right: finding the best price point for our trains
  • Managing the centralised reservation system in the UK when selling rooms, not seats
Derek Thompson, Retail, Caledonian Sleeper
Dec 415:45
Conference pass

The development of liberalisation in Spain: An industry update

COMMERCIAL STRATEGY
·Outlining the process of liberalisation in Spain and the opportunities this is creating on high speed lines·Growing ridership in Spain: the big opportunity·The tenders launched by ADIF in Spain: the services and lines included and route to operations
Dec 416:40
Conference pass

Driving the growth of public transport in the Netherlands

Keynotes
  • The role of technology in improving the experience of travelling by GVB
  • The role of operators in shaping the future of smart mobility
  • Sharing case studies and successful test cases; driving engagement with our customers
Alexandra Van Huffelen, Chief Executive Officer, G.V.B. Holding
Dec 417:00
Conference pass

A bold makeover for competitiveness

Keynotes
  • How the Norwegian state owned railway became Vy
  • Sharpening the strategy towards delivering the most sustainable mobility services for the future traveler.
  • Strengthening the core of bus and train, Vy aims to build new services to allow for a smother door-to door- journey.
Dec 417:20
Conference pass

Keeping on track: Optimizing conversions and customer experience to drive online rail ticket sales

Keynotes
Dec 417:30
Conference pass

Revolutionising onboard Wi-Fi experience

Keynotes
  • Challenges faced by transport providers to meet passenger WiFi expectations: video dominance soaring; the 5 main applications that make 75% of total data consumption; and annual organic data growth by 25%
  • How RebelRocket on-board Wi-Fi traffic optimisation can significantly improve Wi-Fi while reducing data consumption
  • Ease of implementation and other benefits of our service
Dec 417:40
Conference pass

How can operators, governments and disruptors work effectively together to shape a future transport mix which is accessible, sustainable and simple

Keynotes

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Dec 508:50
Conference pass

Digital Insights: how can these be applied to the world of rail?

Keynotes
Dec 509:05
Conference pass

Developing the technology which will define the future of transport: Hyperloop

Keynotes
  • Does Hyperloop really have the potential to provide passenger transport in the future?
  • Developing a new concept of connected travel – from dense cities to rural areas, how will hyperloop change the way we live?
  • How will hyperloop technology disrupt the current transport landscape? Partners or competitors?
Mars Geuze, Co-Founder And Chief Commercial Officer, Hardt Hyperloop
Dec 509:15
Conference pass

The role of technology in creating a customer obsessed service at Amtrak

Keynotes
  • Optimising our channels for seamless engagement throughout the journey: starting at home
  • Ensuring our stations are digitally ready to provide a stress-free experience for customers
  • The role of technology on board: developing new technologies to ensure the experience on board is memorable
Dec 509:25
Conference pass

Panel Discussion: Shaping the future of Mobility today

Keynotes
Topics will include:
  • How can Transport operators innovate to truly meet the needs of tomorrow?
  • The role of digital: how fundamentally will technology transform the needs of transport and therefore the role of operators?
  • The changing relationships between operators, disruptors and Tech Giants – who wins?
Mars Geuze, Co-Founder And Chief Commercial Officer, Hardt Hyperloop
Dec 510:00
Conference pass

21st Century Rail: Humanity at the Heart

Keynotes
  • How are your customers impacted by new technologies and AI? Rethinking our core processes in business and using people as the guiding light
  • New technologies and ground-breaking corporate architecture can enhance both customer and employee experiences in the rail space
  • Insights to spark your company’s creativity as ways to engage and entertain. As the bar for traveling expectations rises, provide the personal touch, human interaction and empathy to make your company stand out.
Dec 511:20
Conference pass

Roundtable Working sessions

Keynotes
Our popular round table sessions will be back, giving you the opportunity to get involved in a discussion around critical challenges, opportunities and technologies which impacting the future of the industry
Capitalising on new technology to increase ridership of public transport networks
Enabling business innovation and saving costs by implementing an open platform for onboard IT systems
Evaluating how operators can create a culture of innovation and embrace digital disruption
Evaluating the new technologies on the horizon and leading by example when it comes to start-up engagement
Exploring the benefits to customers & commercial interests of developing autonomous rail networks
How can implementing smart and integrated mobility systems help fulfil the goals of a city?
How can transport stakeholders foster collaboration?
How can we make smart ticketing ‘work’, whilst creating an environment that allows for innovation in customer experience?
Implementing integrated ticketing systems enhanced by sustainable technology
Putting the customer at the heart of urban transport development and construction
Guy Segal, Deputy VP Red Line Construction, NTA Tel Aviv Metro
What are the key enablers for collaboration between transport operators and the travel and tourism industry?
Why is open data so crucial to the future of transport and how can we overcome key challenges when implementing it?
Dec 512:05
Conference pass

Rail and air: together for a better customer experience (The rail-air complementarity)

Amadeus Workshop
Beyond traditional competition between flights and trains,travelershave much more to gain with a unified offer.
  • How to better connect rail and air services to move towards a true door-to-door journey?
  • How to make it easy to select the best routes combining a flight and a train?
  • How to offertravelersa best-in-class customer experience when booking and connecting?
Amadeus has a unique expertise in bringing together air and rail services – join our workshop to discuss how to make the trip smoother, faster and better.
Dec 512:05
Conference pass

Generating ancillary revenues through smart commercial partnerships

COMMERCIAL STRATEGY
  • How does TfGM create additional revenue from ancillary sources?
  • Managing this effectively as a public operator: keeping the impact on the customer in mind
  • Driving a commercial attitude into a traditional and operational focused business: the do’s and don’ts
Dec 512:05
Conference pass

"I've arrived, now what?!": Building indoor navigation for international train stations

CUSTOMER EXPERIENCE
  • Our focus on taking away uncertainty
  • How does indoor navigation work?
  • Validating prototypes with travellers to ensure the innovation goal is achieved
Dec 512:05
Conference pass

Beyond vertical innovation: how a large Company can change its view on the future

DIGITAL
  • Vertical, common, open innovation: the best mix to fit the railways context and the exponential path of technological and societal changes
  • The FS experience in building a high-level vision and driving innovation in an international and diversified Group
  • How a “working together” culture and a user experience focus can boost integration
Dec 512:05
Conference pass

Capitalising on the tourist opportunity at Deutsche Bahn

DISTRIBUTION
·Creating a dynamic opportunity for tour operators to engage with Deutsche Bahn·Distributing this offer efficiently through a new distribution channel·Creating new business opportunities for rail in the tourist market
Dec 512:20
Conference pass

Fostering collaboration with integrated ticketing technology

TICKETING
  • Sharing our blueprint to enable collaboration between transport operators
  • Overcoming the challenges of implementing one joint mobility platform
  • Understanding how open data will contribute to international ticketing solutions
Dec 512:20
Conference pass

Developing conversational commerce with AI

DIGITAL
  • Evaluating which booking technologies are fit to meet customer expectations
  • Understand how less traditional sales channels can be used to enable personalisation in travel
  • Recognising the data mining opportunities of social commerce
Dec 512:25
Conference pass

Launching our new app to inspire new trips across our network

COMMERCIAL STRATEGY
  • Engaging with our customers through our ap to suggest destinations and in-destination activities
  • Incorporating our loyalty program as a driver of insights & engagement with our customers
  • Using technology to enable a smooth and simple travel experience with navigation and in destination suggestions
Zuzana Cechova, Director Of Pricing And Marketing, Ceske Drahy
Dec 512:35
Conference pass

Winning back our customers trust through disruption

CUSTOMER EXPERIENCE
·Designing an effective disruption management strategy with effective communication·Compensating customers post-disruption to encourage them back to rail·Sharing the results of our pilot project: does compensation do enough?
Dec 512:35
Conference pass

The evolution of Thailand’s national, common digital ticketing system

TICKETING
  • Keeping abreast of passenger demands of the common ticketing system in Thailand
  • Comprehending the features of a centralised data warehouse
  • Overcoming the challenges of progressing beyond mobile ticketing
Dec 512:35
Conference pass

Future methods of customer communication

DIGITAL
  • Optimising the customer experience using customer-centric methods
  • Using data for developing future customer experiences and new ways of communication
  • Evolving organisational culture to embrace digital and increase agility
Dec 512:35
Conference pass

Developing Carrier and Destination Management Partnerships for the modern traveller

DISTRIBUTION
  • Understanding the role transport operators have as an integral part of the travel experience
  • A destination as an integral part of a whole itinerary: the opportunities this creates for operators
  • Developing effective partnerships as an integral tool to developing business at Elipsos
Dec 512:45
Conference pass

Sharing the latest developments at Lithanian Railways: revolutionising passenger railways

COMMERCIAL STRATEGY
·How has Lithuanian Railways successfully transformed: furthering our integration into European rail market·Becoming the first choice for travellers: how is Lithuanian railways innovating to attract more customers? ·Investing in continuous developments for Lithuanian railways, our game plan for the future
Dec 512:50
Conference pass

AI or BS? Top 3 Uses of Artificial Intelligence for Rail Companies RIGHT NOW

CUSTOMER EXPERIENCE
·Generate revenue: sell more tickets direct from your website·True voice of customer: what your passengers REALLY think of your service and retail offerings·The anatomy of an incident: how to spot, prioritise and respond to potential disasters
Dec 512:50
Conference pass

The future of booking Intermodal, Interoperable and International public transport trip booking

DISTRIBUTION
  • The role Shift2Rail is playing in the development of International public transport bookings
  • Answering the demand for easy to navigate rail bookings: why is it SO hard?
  • What the future platform will look like and the impact for rail operators
Dec 513:10
Conference pass

Developing an on-demand coach service: Getneon

COMMERCIAL STRATEGY
  • The benefits of routes based on customer needs: guaranteed revenue, satisfied customers
  • Developing a new way to engage with customers and deliver their travel needs
  • Managing the pricing and load factors on these services: what are the priorities in the role out of this service?
Dec 513:10
Conference pass

Implementing an innovation program to benefit customers to public transport

CUSTOMER EXPERIENCE
  • Developing an effective innovation program at Light Rail Manila Corp: what is our goal
  • Launching our app: sharing destinations and activities in Manila to engage our customers
  • Sharing the impact of our pilots: how has the innovation program improved the experience for customers?
Dec 513:10
Conference pass

Re-designing your business data systems

DIGITAL
  • Learn how VR Group are building new data analytics tools
  • Identify how data can be collated from the entire value chain
  • Uncover the benefits of efficient data management on commercial operations
Dec 513:10
Conference pass

Supporting international collaboration through standards and EU wide thinking

DISTRIBUTION
·How current EU standards are helping to grow international sales and distribution in rail·Developments on the standards to support multimodality ticketing·Bridging the gap towards full collaboration and support: how can the rail industry work together more effectively?
Dec 514:45
Conference pass

Sharing the plans for Railway reform in Ukraine

COMMERCIAL STRATEGY
  • Evaluating and reshaping the rail sector to support liberalisation and international co-operation
  • Collaborating effectively with the EU to develop better connections and services to support the growth of rail
  • How are we reaching these goals and facilitating innovation effectively
Dec 514:45
Conference pass

Regional and national ticketing models across Austria

TICKETING
  • Discussing the implications of AFC and other disruptive technologies for key mobility players
  • Uncovering how ÖBB are innovating to make regional and national transit ticketing options more streamlined
  • Analysing customer behaviour to overcome legacy issues and innovate
Dec 514:45
Conference pass

Creating intelligent transport systems

DIGITAL
  • Understanding the difference between digital and intelligent systems for the organisation of urban public transport
  • Optimising connectivity and collaboration
  • Envisaging the future of mobility
Dec 514:45
Conference pass

Attracting customers to travel by rail: a forward-thinking distribution strategy

DISTRIBUTION
·How we create successful partnerships with international aggregators and partners·The role of rail operators as the distributor: why closer collaboration is key to the growth of rail·Implementing a reservation system which allows for closer collaboration
Dec 515:00
Conference pass

Enabling business innovation and saving costs by implementing an open platform for onboard IT systems

DIGITAL
  • Reducing the complexity of on-board IT
  • International standardisation by ITxPT
  • Introducing IT architecture in on-board systems – critical success factors and lessons learned
Dec 515:00
Conference pass

Developing intermodal distribution standards to optimise the opportunity for rail

DISTRIBUTION
  • Optimising standards for distribution across rail and aviation
  • What are the biggest challenges when looking at the opportunities for distribution platforms in rail
  • Shaping future standards to ease the intermodal distribution opportunities
Dec 515:15
Conference pass

The future of rail: developing high speed international rail as an answer for sustainable travel

COMMERCIAL STRATEGY
Dec 515:15
Conference pass

Developing a smart ticketing project across Ukraine

TICKETING
  • Implementing a smart ticketing system at the municipality level
  • Extending this across the commuter and national levels to simplify ticketing in Ukraine
  • Insights into passenger data and behaviour and the ridership levels to facilitate future liberalisation
Dec 515:15
Conference pass

Improving passenger journeys by digitally empowering employees

DIGITAL
  • Evaluating how best to optimise workflows and roll out new tech across the fleet
  • Enhancing communication between colleagues using innovative technology
  • Improving passenger experience with a more digitally empowered workforce
Dec 515:15
Conference pass

The development of distribution in rail for crucial sales growth internationally

DISTRIBUTION
Dec 515:30
Conference pass

Achieving cross-border mobility with smart ticketing

TICKETING
  • Enabling European cross border mobility
  • Overcoming the barriers to integrated passenger experience
  • Structuring ticketing technologies, fares and data sources between international stakeholders
Dec 515:30
Conference pass

Enhancing customer experience and engagement with AI

DIGITAL
  • Enhancing customer service using machine learning and natural language processing
  • Navigating the complexities of designing chatbot AskDisha
  • Evaluating customer response and benefits of increased engagement
Dec 515:45
Conference pass

Understanding the multi-dimensional development of social media in transport

CUSTOMER EXPERIENCE
Kunal Pattany, Founder, Digital human
last published: 18/Oct/19 09:55 GMT