Amsterdam, 3 - 5 December 2019
Schedule
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Dec 313:00
Conference pass
From public transport operator to mobility provider: the challenges
SMART MOBILITY
- Discover how Transdev are solving mobility issues throughout the Netherlands and globally
- Understand how they are combining types of service when it comes to rural vs. urban MaaS
- Comprehend the culture changes needed for true MaaS to be successful
Dec 313:00
Conference pass
Expanding Wi-Fi services at Deutsche Bahn
CONNECTIVITY
- Understanding the business case for free Wi-Fi services on board
- Updating Wi-Fi equipment and the challenges of rolling out to new services
- Fulfilling passenger experience expectations whilst remodelling existing fleets
Agnes Bernot, Head Of Digital Operations, Deutsche Bahn AG
Dec 313:00
Conference pass
Commercial growth through brand innovation in Napa Valley
LUXURY & TOURIST
- Adjusting timetables to optimise revenue management
- Expanding onboard service offering by creating First Class
- Investing in real estate and hospitality assets to expand the brand
Dec 313:00
Conference pass
Improving payment channels for International customers
PAYMENTS
- With a 40% International customer base (and growing) what are the current challenges with our payment platforms?
- Capturing our Asian payment platforms into our website: the challenges of creating partnerships
- Building on our Chinese New Year payments project for future developments
Dec 313:20
Conference pass
Extending the traveller journey to first and last mile
SMART MOBILITY
- Connecting taxis and PHVs fleets, making them available to book through one single interface
- Integrating new tech into the operators’ existing e-commerce systems (websites, apps) with ease, reducing any dependencies
- Evaluating the benefits of increasing services offered to users, as well as new revenue streams
Dec 313:20
Conference pass
Making connectivity count – Trackside Networks
CONNECTIVITY
- The solution: Seamless, one-time login, roaming wireless connectivity, a solution for high speed, long distance and dense traffic
- The benefits: A customer case study
- The financials: Trackside is more cost effective than you might think
Dec 313:30
Conference pass
A OUIGO RM success story : sharing our story
REVENUE MANAGEMENT
- Outlining our vision: A new low-cost concept
- Creating a specific pricing strategy for a specific market
- The launch OUIGO and initial development
- Articulation of OUIGO and TGV Inoui going forwards
Dec 313:30
Conference pass
Launching our route to Amsterdam: the revenue management strategy
REVENUE MANAGEMENT
- Launching one way and adding return services at a later stage: outlining our strategy
- The tools and technology we used to help support the service launch
- Operational constraints linked to passport checks
Celine Van Gucht, Head Of Revenue Management, Eurostar
Dec 313:40
Conference pass
Expanding MaaS services on a national scale
SMART MOBILITY
- Designing a platform for Europe’s first nationally integrated MaaS offering that meets passenger needs
- Providing mobility solutions to less densely populated regions
- Collaborating with rail and other operators to create flexible transport solutions
Dec 313:40
Conference pass
Pioneering the deployment of 5G
CONNECTIVITY
- Evaluating the benefits for improving quality of Wi-Fi on trains
- Developing an economically viable 5G solution
- Overcoming the challenges of deployment across networks through partnerships
Dec 313:40
Conference pass
Success factors for the Glacier Express
LUXURY & TOURIST
- Brand and customer experience as key factors in the past 90 years and in the future
- Considering digital achievements and introducing new onboard services
- Elevating end-to-end guest experience with research and analytics
Dec 313:40
Conference pass
Bringing payments development in-house to stay ahead of the curve
PAYMENTS
- Creating a payments and ticketing system which has flexibility and simplicity at its core
- Developing the platform with a new mindset of agile working and innovation
- Sharing details on our platform and how Skanetrafiken envisage the future of payments
Dec 314:00
Conference pass
Using revenue management and pricing to attract more people to travel by rail
REVENUE MANAGEMENT
Topics include:
- Growing ridership in public transport: what should the role of revenue management be?
- How can pricing be used effectively to encourage target markets to purchase?
- Managing revenue with ridership: how can revenue management teams balance these effectively?
Moderator: Michael Acosta, Senior Director - Commercial Planning, VIA Rail
Dec 314:20
Conference pass
Panel: What are the challenges in deployment of new mobility services?
SMART MOBILITY
- How can data be used, and new interfaces be designed to best suit passenger needs?
- How will global players with ‘closed’ stacks of services affect urban and rural smart mobility?
- Where do rail operators fit into the bigger mobility picture?
Dec 314:20
Conference pass
Panel: Understanding how to successfully implement on-board connectivity
CONNECTIVITY
- Can Wi-Fi be justified as an investment in customer experience, or as an ancillary revenue generator?
- Which future partnerships and services could rail operators operate with Wi-Fi as the backbone?
- With downloadable content and arguably poor mobile coverage what is the best investment for infotainment?
Dec 314:20
Conference pass
Discussing the market for experiential travel
LUXURY & TOURIST
- How are evolving customer demands are impacting the tourism and transport industry?
- What are the challenges of breaking into specific geographical markets and catering to their needs?
- What are the challenges and benefits of expanding into new consumer markets, e.g. lower cost services?
Dec 314:20
Conference pass
How can transport operators future-proof payment channels?
PAYMENTS
- How are new ticketing technologies and customer expectations affecting revenue collection?
- Which factors should be evaluated when implementing new technologies such as contactless?
- What are the risks to consider when it comes to frictionless tech?
Dec 316:00
Conference pass
Understanding the evolving challenges of smart mobility
SMART MOBILITY
- Identifying the challenges to on-demand transport services such as micro-mobility
- Consider the most efficient digital framework for on-demand and shared mobility networks
- Discuss how larger operators can collaborate with agile networks as demands for transport services evolve
Dec 316:00
Conference pass
Investing in connectivity as a platform for ancillary services
CONNECTIVITY
- Understand how operators are working to optimise their connectivity offerings
- Balancing a need for commercial growth with customer experience
- Sharing the needs of our customers and their responses to new services
Stefan Schultheis, Öbb Ikt Services Zentral Service Architektur, ÖBB-Personenverkehr AG
Dec 316:00
Conference pass
Driving success with dynamic asset management
LUXURY & TOURIST
- Maintaining quality of product as guest expectations evolve
- Leveraging research and analytics to drive constant improvement
- Investing in asset development as a cultural priority
Dec 316:00
Conference pass
Fighting payment fraud whilst maintaining frictionless transactions
PAYMENTS
- Understand the steps towards fraud detection
- Preventing drop-off due to ‘clunky’ security measures
- Evaluating the changing methods of fighting payment fraud in future
Dec 316:00
Conference pass
OPTIMISING PRICING & RM METHODS
REVENUE MANAGEMENT
- Developing with customer experience as our priority by listening to the feedback from our customers
- Effectively planning the impact on revenue management: sharing the biggest challenges this raised
- The implementation strategy to optimise the launch of this product with the best tools
Dec 316:40
Conference pass
Changing perceptions of public transport and mobility
SMART MOBILITY
- Incentivising passengers to utilise public transport
- Meeting customer expectations for seamless digital mobility experiences
- Integrating mobility offerings regionally
Dec 316:40
Conference pass
Sharing Thello’s approach to infotainment
CONNECTIVITY
- Sharing the impact of connectivity & on-board infotainment for our customers
- Discussing the challenges around implementing an infotainment system and creatingvaluable content
- Developing our platform for the future to improve the solutions in place
Dec 316:40
Conference pass
Ticketing in Amsterdam – strategies to effectively manage large visitor numbers
PAYMENTS
- Reducing the disruption of onboard payments to service and schedules
- Implementing a region-wide scheme to provide new points of payment
- Collaborating with other transport stakeholders to introduce EMV payments on a national scale
Dec 316:40
Conference pass
The Revenue Management Challenges of introducing a new timetable with higher capacity
REVENUE MANAGEMENT
- Sharing our revenue management strategy preparing for the introduction of a new time table with new high capacity rolling stock
- Managing the impact of a higher capacity whilst developing global revenue: how have we prepared for this?
- Sharing the impact of our preperations: a bright future for TGV Lyria
Dec 317:00
Conference pass
Optimising the function of revenue management in transport
REVENUE MANAGEMENT
Topics include:
- Balancing empowerment with accountability: Innovating and developing effectively in a controlled environment
- Ensuring your RM teams are positioned effectively within your business
- Implementing tools which can enhance your team’s effectiveness: making sure your investments augment your capabilities
Moderator: Michael Acosta, Senior Director - Commercial Planning, VIA Rail
Dec 317:20
Conference pass
Roundtable Working Sessions
SMART MOBILITY
Our popular round table sessions will be back, giving you the opportunity to get involved in a discussion around critical challenges, opportunities and technologies which impacting the future of the industry
How can PTOs collaborate among themselves, the cities and remain relevant with MaaS on the horizon?
Dec 317:20
Conference pass
The power of connectivity– using real-time info to enhance the customer experience
CONNECTIVITY
- Analysing data to inform new mobile online hub design that can be built on in future
- Implementing digital services for seamless onboard experience and infotainment
- Overcoming the challenges of maintaining consistency whilst installing new tech onboard
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Dec 408:45
Conference pass
Dec 408:50
Conference pass
Keynote Interview: Roger Van Boxtel, CEO, NS
Keynotes
Interviewee: Roger Van Boxtel, Chief Executive Officer, NS Reizigers
Dec 409:05
Conference pass
Keynote Interview: Gianbattista La Rocca, CEO, NTV
Keynotes
Dec 409:15
Conference pass
Keynote Interview: Mats Johannesson, CEO, MTR Express
Keynotes
Mats Johannesson, Chief Executive Officer, MTR Express
Dec 409:25
Conference pass
Keynote Interview: Fabien Soulet, CEO, TGV Lyria
Keynotes
Dec 409:35
Conference pass
Keynote Interview: Torkel Patterson, Member of the Board, JR Central
Keynotes
Dec 409:40
Conference pass
Keynote CEO Panel Discussion
Keynotes
The CEOs will join us for a panel discussion to discuss the biggest shared challenges they are facing including digital transformation, competition, smart mobility and the threat of tech giants.
Roger Van Boxtel, Chief Executive Officer, NS Reizigers
Mats Johannesson, Chief Executive Officer, MTR Express
Dec 410:00
Conference pass
The Mobility Gold Rush
Keynotes
- Mobility has become a fragmented ecosystem with government and private companies from multiple sectors racing to reinvent transportation
- The opportunities are immense and new mobility solutions will fundamentally change how we live and work
- In this session, we will look at potential future scenarios of mobility, the driving forces behind them, and the impact they will have on society and organizations as a whole
Dec 411:20
Conference pass
Round Table Working Groups
Keynotes
Our popular round table sessions will be back, giving you the opportunity to get involved in a discussion around critical challenges, opportunities and technologies which impacting the future of the industry
From selling tickets to personalized mobility services, the changing customer expectations on products & pricing for rail operators?
Reliable connectivity has become an ‘expected norm’. Why should it stop when we step on to a train?
Dec 412:05
Conference pass
Delivering industry-leading customer satisfaction and revenue growth
REVENUE MANAGEMENT
- Understanding our customers and removing barriers to travel
- Creating a sustainable business model
- How are we measuring the success of our approach?
Dec 412:05
Conference pass
Moving beyond smart cards to automated ticketing
TICKETING
- Identifying the opportunities for smart card and traditional fare alternatives
- Fine-tuning business models to cope with disruptive ticketing technology
- Optimising passenger convenience with seamless digital solutions
Dec 412:05
Conference pass
The future of mobility with AI & autonomy
DIGITAL
- Challenging the public to change transport behaviours
- Creating innovative partnerships to provide new mobility services
- Exploring how connected autonomy could improve first and last mile connectivity
Dec 412:05
Conference pass
Achieving standardisation across Amtrak stations
STATIONS
- Setting out standards for customer-facing services in stations
- Simplifying to create effective signage for way-finding
- Implementing measure for more effective passenger boarding procedures
Dec 412:20
Conference pass
Choosing the right system to support improved sales and distribution capabilities
COMMERCIAL STRATEGY
- Knowing the time is right to upgrade your reservation system
- The unique capabilities our system offers to keep pace with what customers expect
- Sharing the success of our project, and some key learnings we discovered
Alexander Mul, Marketing Manager, Sqills
Dec 412:20
Conference pass
The future of mobility – success factors for evolving ecosystems
DIGITAL
- As mobility evolves, so do our expectations as customers of them: how will the ecosystem play between a broad array of new and existing actors, each with unique challenges and opportunities
- The importance of asking fundamental questions which allow each player to define their role and value in the ecosystem, shape their core competencies and approach to transforming their business and service offerings to establish their plate within an ecosystem
- Presenting the fundamental questions which Accenture have identified and shaped into our success factors framework
- Taking a closer look at the Mobility Ecosystem Architecture of Switzerland where we are implementing our framework
Dec 412:35
Conference pass
Widening the fare portfolio at Deutsche Bahn to drive profitability
REVENUE MANAGEMENT
- Introducing new restricted fare types, and a business premium option: what were the aims behind new fare types
- Upselling between fare-types with dynamic upgrade packages for key customer segments
- The role of technology in allowing upselling and optimised booking platforms
Dec 412:35
Conference pass
Generating ancillary revenues through smart commercial partnerships
COMMERCIAL STRATEGY
- How does TfGM create additional revenue from ancillary sources?
- Managing this effectively as a public operator: keeping the impact on the customer in mind
- Driving a commercial attitude into a traditional and operational focused business: the do’s and don’ts
Dec 412:35
Conference pass
Insights of the process of implementing a customer centric thinking company wide
CUSTOMER EXPERIENCE
- Defining the strategy for customer experience: what does it really mean to us?
- Engaging our drivers and employees to improve the customers journeys and the customer satisfaction
- Developing our pilot projects: failing fast, learn and adding value
Dec 412:35
Conference pass
Introducing cashless payments on an integrated transport network
TICKETING
- Rolling out flexi-fares and account-based ticketing across Vancouver
- Implementing account-based ticketing technologies
- Evaluating the challenges to social equity that new tech brings
Dec 412:35
Conference pass
Exploring the future role of stations as assets
STATIONS
- Commercially viable customer-centric development & regeneration
- Meeting station operational requirements and exploring new formats during major development works
- Understanding future trends for station asset management
Dec 412:50
Conference pass
How do we Make Rail First Choice? Creating brilliant retail experiences
TICKETING
- One third of EU citizens do not travel by train so what can be done to increase rail adoption?
- What can rail learn from other industries about customer experience?
- How can common technical standards help make integrated, multi-modal booking and ticketing a reality?
Dec 412:50
Conference pass
Commuter-centric Smart Mobility for Public Transport Operators
DIGITAL
- Putting commuter’s mind at ease through proactive, relevant and personalised information in case of disruption
- Breaking peak loads through smart passenger steering to increase efficiency of available infrastructure
- Understanding and predicting daily habits/needs within and beyond mobility to connect with eco-systems (Smart City)
Dec 413:05
Conference pass
Optimising Revenue with coordination across operations and commercial teams
REVENUE MANAGEMENT
- Thinking smart: creating a program to encourage all teams to think commercially
- Developing an effective relationship between Operations and Revenue Management: Ultimately keeping your passengers in mind.
- Understanding how revenue management has benefitted from a broader responsibility across the company
Michael Acosta, Senior Director - Commercial Planning, VIA Rail
Dec 413:05
Conference pass
How high speed rail has changed the travel market in Italy
COMMERCIAL STRATEGY
- Sharing Trenitalia's winning business model for high speed rail
- Creating value in the product and delivering excellence in service to attract customers to rail
- Our experience with competition: driving overall growth in rail
Dec 413:05
Conference pass
Managing upgrades and teams with the customer in mind
CUSTOMER EXPERIENCE
- Ensuring our customers are a priority across the business: how have we engaged effectively?
- Managing a complex project effectively from the customer perspective and ensuring disruption is communicated effectively
- Developing effective channels which can allow our passengers to manage their travel effectively
Dec 413:05
Conference pass
Integrating transport ticketing on a national scale
TICKETING
- Identifying the passenger demand for a ‘pay-as-you-go’ ticketing model
- Unpacking the complexities of delivering of this function across the UK
- Creating an intermodal offering in the future
Dec 413:05
Conference pass
Driving business and culture change with data
DIGITAL
- Building high performing teams and product pipelines with real time information
- Managing customer data efficiently and defining segments to target through digital channels
- Understanding true customer-centricity and going beyond customer service
Dec 413:05
Conference pass
Reinventing the railway station to benefit passenger experience
STATIONS
- Using customer data and insights to approach the upgrades of the station
- Providing new services for customers such as works spaces, lounges and delivery services
- Enhancing accessibility and passenger flow of existing stations
Dec 414:45
Conference pass
Developing MTR’s commercial product and optimising this for Revenue Management
REVENUE MANAGEMENT
- Outlining our product across different classes and why this suits our market
- Optimising revenue management with effective segmentation and strategy
- Using our technology to effectively position the product for our customers
Dec 414:45
Conference pass
Acting on the voice of our customers: the drive behind innovation at LNER
CUSTOMER EXPERIENCE
- Working to ensure we are collecting data from every source regardless of booking platform
- Ensuring we act effectively on this data: how do LNER define strategy and action based on customer feedback?
- Sharing some examples, proving the effectivity of a customer centric business
Dec 414:45
Conference pass
Designing the service experience for the future traveller
CUSTOMER EXPERIENCE
- How did we approach the challenge of designing a new customer experience culture?
- Creating an empowered workforce to create an empathetic human workforce
- Engaging our employees effectively: using different mediums and management styles to ensure satisfied employees
Dec 414:45
Conference pass
Implementing AFC ticketing tech in Qatar
TICKETING
- Considering beacon, GPS and in-app solutions; Barrier less ticketing and the opportunities this will bring
- The commercial benefits of AFC and beacons to green field rail systems
- Achieving strategic buy-in for emerging technologies
Dec 414:45
Conference pass
Blockchain as a crucial tool to the future of transport
DIGITAL
- How the use-cases of blockchain in transport are continuing to evolve
- Evaluate the opportunities and challenges distributed ledger technologies bring to revenue sharing and other functions between operators
- Discover how Deutsche Bahn is continuing to integrate blockchain into existing commercial work flows
Dec 414:45
Conference pass
Creating smarter station experiences
STATIONS
- Designing the station to be a focal point for urban living
- Key new usage concepts to broaden station offering
- Evaluating key challenges and potentials by the usage of urban analytics
Meike Niedbal, Head Of Smart City And Business Development, D.B. Station and Service
Dec 415:00
Conference pass
Reducing Friction Throughout the Passenger Journey
DIGITAL
- Understanding he benefits of digital and Mobile technology to customer experience
- Evaluating the link between seamless payments in the purchasing process
- How to implement digital and mobile solutions across operations
Dec 415:00
Conference pass
Smart station navigation & way-finding technology
STATIONS
- Implementing Bluetooth and beacon tech for improved passenger flow
- Creating a ‘living lab environment’ within Taipei smart station
- Predicting how AR/VR and data will evolve in the future
Dec 415:15
Conference pass
Developing revenue management and fare simplification for continued growth at LNER
REVENUE MANAGEMENT
- Upgrading our revenue management capabilities: the new capabilities we are excited to use
- Pursuing commercial innovation with the help of new strategies, tools and services
- Fare simplification the need to make fare’s straightforward and simple for the customer
Dec 415:15
Conference pass
Sharing our strategy behind the launch of the up-dated offering at Caledonian Sleeper
COMMERCIAL STRATEGY
- Optimising demand and design with the customers in mind
- From concept to launch, how did we successfully implement a smooth launch and prepare the business platforms and tools effectively?
- What the future holds for Caledonian Sleeper: a diverse range of opportunities
Dec 415:15
Conference pass
Developing a network which truly prioritises its customers: this is the route to better profits, ridership and growth
CUSTOMER EXPERIENCE
- Building on our role as the backbone of travel in Toronto: Focusing on customer experience to grow ridership
- The importance of a defined customer experience vision which impacts our whole business to do better
- Sharing our key projects which have implemented incredible developments in customer retention and service perception
Dec 415:15
Conference pass
Seamless ticketing without physical infrastructure
TICKETING
- Implementing sensor technology on a regional scale
- Successfully migrating to hands-free ticketing
- Evaluating the benefits of using only software
Dec 415:15
Conference pass
Driving innovation across our business at SNCB
DIGITAL
- What is the vision for Innovation at SNCB – and what is our road-map to achieving this?
- The success of previous innovation projects such as the implementation of chatbots
- Implementing an innovation team at SNCB to drive innovation faster and more effectively across the business
Dec 415:15
Conference pass
Transforming stations into intelligent mobility hubs with data analytics
STATIONS
- Improving retail and commercial operations through innovative digital channels
- Increasing train station efficiency with IoT and data analytics
- Enhancing passenger experience and flow with virtual reality
Dec 415:30
Conference pass
Panel: shaping the future of transport through innovative customer experience
CUSTOMER EXPERIENCE
- When you get it right: how to make customer experience transformative in today’s transport services
- The role of digital innovation in customer experience: when the human touch can make all the difference
- Encouraging all segments of the business buy in to the customer experience vision
Dec 415:30
Conference pass
The impact of emerging technologies on the future of transport ticketing
TICKETING
- Which new ticketing technologies are being put into practise in rail and transport?
- What are the challenges to account-based ticketing and how can they be overcome?
- What does the future of transport and seamless travel look like?
Dec 415:30
Conference pass
Panel: The future of disruptive tech in transport
DIGITAL
- Which emerging technologies are having the most impact on rail and the wider transport industry?
- How can data be used more effectively by operators and authorities to create seamless experiences?
- What will the impact of innovative tech such as AI, blockchain and IoT have on customer journeys and commercial ops in the future?
Dec 415:30
Conference pass
Panel: What will drive innovation for the station of the future?
STATIONS
- Design with the changing role of the station as a critical part of the journey and city
- Designing future stations with flexibility and technology at the core
- How can operators effectively provide innovative solutions to today’s station problems?
Moderator: Pierre-Olivier Desmurs, Managing Director, Rail And Transit, Europe, Accenture
Dec 415:45
Conference pass
The revenue management challenges of introducing a new fleet with complex inventory
REVENUE MANAGEMENT
- Updates on the new trains: the inventory and new designs at Caledonian Sleeper
- Making sure our proposition is right: finding the best price point for our trains
- Managing the centralised reservation system in the UK when selling rooms, not seats
Derek Thompson, Retail, Caledonian Sleeper
Dec 415:45
Conference pass
Providing a night service which can compete against low cost flights
COMMERCIAL STRATEGY
- Shaping the business case around excellence in customer experience
- Using WIFI to offer new services and developing new sources of revenue
- Ensuring we provide our customers with relevant in-destination information
Dec 416:40
Conference pass
Driving the growth of public transport in the Netherlands
Keynotes
- The role of technology in improving the experience of travelling by GVB
- The role of operators in shaping the future of smart mobility
- Sharing case studies and successful test cases; driving engagement with our customers
Alexandra Van Huffelen, Chief Executive Officer, G.V.B. Holding
Dec 417:00
Conference pass
A bold makeover for competitiveness
Keynotes
- How the Norwegian state owned railway became Vy
- Sharpening the strategy towards delivering the most sustainable mobility services for the future traveler.
- Strengthening the core of bus and train, Vy aims to build new services to allow for a smother door-to door- journey.
Dec 417:20
Conference pass
How can operators, governments and disruptors work effectively together to shape a future transport mix which is accessible, sustainable and simple
Keynotes
Manel Villalante, Chief Strategy And Development Officer, Renfe Operadora
Jaap Bierman, Chief Executive Officer, HTM Personenvervoer
Dec 418:00
Conference pass
Revolutionising onboard Wi-Fi experience
Keynotes
- Challenges faced by transport providers to meet passenger WiFi expectations: video dominance soaring; the 5 main applications that make 75% of total data consumption; and annual organic data growth by 25%
- How RebelRocket on-board Wi-Fi traffic optimisation can significantly improve Wi-Fi while reducing data consumption
- Ease of implementation and other benefits of our service
Create your personal agenda –check the favourite icon
Dec 508:00
Conference pass
BREAKFAST BRIEFING: DIVERSITY IN RAIL
Keynotes
Dec 508:50
Conference pass
Digital Insights: how can these be applied to the world of rail?
Keynotes
Dec 509:05
Conference pass
Developing the technology which will define the future of transport: Hyperloop
Keynotes
- Does Hyperloop really have the potential to provide passenger transport in the future?
- Developing a new concept of connected travel – from dense cities to rural areas, how will hyperloop change the way we live?
- How will hyperloop technology disrupt the current transport landscape? Partners or competitors?
Mars Geuze, Co-Founder And Commercial Director, Hardt Hyperloop
Dec 509:15
Conference pass
The role of technology in creating a customer obsessed service at Amtrak
Keynotes
- Optimising our channels for seamless engagement throughout the journey: starting at home
- Ensuring our stations are digitally ready to provide a stress-free experience for customers
- The role of technology on board: developing new technologies to ensure the experience on board is memorable
Dec 509:25
Conference pass
Panel Discussion: Shaping the future of Mobility today
Keynotes
Topics will include:
- How can Transport operators innovate to truly meet the needs of tomorrow?
- The role of digital: how fundamentally will technology transform the needs of transport and therefore the role of operators?
- The changing relationships between operators, disruptors and Tech Giants – who wins?
Mars Geuze, Co-Founder And Commercial Director, Hardt Hyperloop
Dec 510:00
Conference pass
21st Century Rail: Humanity at the Heart
Keynotes
- How are your customers impacted by new technologies and AI? Rethinking our core processes in business and using people as the guiding light
- New technologies and ground-breaking corporate architecture can enhance both customer and employee experiences in the rail space
- Insights to spark your company’s creativity as ways to engage and entertain. As the bar for traveling expectations rises, provide the personal touch, human interaction and empathy to make your company stand out.
Dec 511:20
Conference pass
Roundtable Working sessions
Keynotes
Our popular round table sessions will be back, giving you the opportunity to get involved in a discussion around critical challenges, opportunities and technologies which impacting the future of the industry
Capitalising on new technology to increase ridership of public transport networks
Discussing the future vision of transport and concrete tech developments in the short term
Evaluating how operators can create a culture of innovation and embrace digital disruption
Evaluating the new technologies on the horizon and leading by example when it comes to start-up engagement
How can implementing smart and integrated mobility systems help fulfil the goals of a city?
How can transport stakeholders foster collaboration?
How can we make smart ticketing ‘work’, whilst creating an environment that allows for innovation in customer experience?
Implementing integrated ticketing systems enhanced by sustainable technology
What are the key enablers for collaboration between transport operators and the travel and tourism industry?
Dec 512:05
Conference pass
Positioning Eurostar as the obvious best option for travel across our international network
COMMERCIAL STRATEGY
- Offering the sustainable alternative for easy continental travel
- Developing a transfer service which facilitates door to door journeys with no additional emissions
- Creating intent to travel: The role of the rail operator to inspire and facilitate trips
Jennifer Fulford, Head Of Diversification, Eurostar
Dec 512:05
Conference pass
"I've arrived, now what?!": Building indoor navigation for international train stations
CUSTOMER EXPERIENCE
- Our focus on taking away uncertainty
- How does indoor navigation work?
- Validating prototypes with travellers to ensure the innovation goal is achieved
Dec 512:05
Conference pass
The evolution of Thailand’s national, common digital ticketing system
TICKETING
- Keeping abreast of passenger demands of the common ticketing system in Thailand
- Comprehending the features of a centralised data warehouse
- Overcoming the challenges of progressing beyond mobile ticketing
Dec 512:05
Conference pass
Developing conversational commerce with AI
DIGITAL
- Evaluating which booking technologies are fit to meet customer expectations
- Understand how less traditional sales channels can be used to enable personalisation in travel
- Recognising the data mining opportunities of social commerce
Dec 512:35
Conference pass
Developing a service which encourages people to travel by public transport
COMMERCIAL STRATEGY
- Sharing Flixbus’ approach to developing a product customer are impressed by
- The role of digital technology in effectively connecting with your customers
- Creating additional revenue streams with a true understanding of your customer’s needs
Dec 512:35
Conference pass
Innovative PIS and real time information
CUSTOMER EXPERIENCE
- Sharing the impetuous behind developing our PIS systems across Arriva Rail London
- What were the non-negotiables? What do our customers need to know most when travelling by public transport?
- Integrating other operators into our PIS system: the importance of partnerships in creating a truly valuable tool for customers
Dec 512:35
Conference pass
Achieving cross-border mobility with smart ticketing
TICKETING
- Enabling European cross border mobility
- Overcoming the barriers to integrated passenger experience
- Structuring ticketing technologies, fares and data sources between international stakeholders
Dec 512:35
Conference pass
Future methods of customer communication
DIGITAL
- Optimising the customer experience using customer-centric methods
- Using data for developing future customer experiences and new ways of communication
- Evolving organisational culture to embrace digital and increase agility
Dec 512:35
Conference pass
Making sure we are in the right place at the right time
DISTRIBUTION
- Creating effective product placement across relevant companies and booking platform
- Our project with Expedia placing advertisements at the last phase of trip planing
- Learning from how this worked for the next phase of our distribution development
Dec 512:50
Conference pass
Regional and national ticketing models across Austria
TICKETING
- Discussing the implications of AFC and other disruptive technologies for key mobility players
- Uncovering how ÖBB are innovating to make regional and national transit ticketing options more streamlined
- Analysing customer behaviour to overcome legacy issues and innovate
Dec 513:10
Conference pass
Developing an on-demand coach service: Getneon
COMMERCIAL STRATEGY
- The benefits of routes based on customer needs: guaranteed revenue, satisfied customers
- Developing a new way to engage with customers and deliver their travel needs
- Managing the pricing and load factors on these services: what are the priorities in the role out of this service?
Dec 513:10
Conference pass
Sharing Metro Manila PIS System
CUSTOMER EXPERIENCE
- Using our app as a tool to communicate effectively with customers around trip planning and disruption management
- The unique features of our PIS approach: multi-platform, real time and easily accesible
- Developing more ways for our customers to reach us in moments of difficulties: the importance of effective communication
Dec 513:10
Conference pass
Re-designing your business data systems
DIGITAL
- Learn how VR Group are building new data analytics tools
- Identify how data can be collated from the entire value chain
- Uncover the benefits of efficient data management on commercial operations
Dec 514:45
Conference pass
Creating intelligent transport systems
DIGITAL
- Understanding the difference between digital and intelligent systems for the organisation of urban public transport
- Optimising connectivity and collaboration
- Envisaging the future of mobility
Dec 514:45
Conference pass
Using effective distribution strategy to grow sales at DB
DISTRIBUTION
- How has our distribution strategy been shaped by understanding other industries?
- Making the most of a growing presence of asian tourists in Germany: making sure we reach these markets effectively
- Developing our distribution strategy: the key factors we prioritised
Dec 515:15
Conference pass
The future of rail: developing high speed international rail as an answer for sustainable travel
COMMERCIAL STRATEGY
Dec 515:15
Conference pass
Enhancing customer experience and engagement with AI
DIGITAL
- Enhancing customer service using machine learning and natural language processing
- Navigating the complexities of designing chatbot AskDisha
- Evaluating customer response and benefits of increased engagement
last published: 16/Aug/19 13:45 GMT
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