Webinars

 

We're offering our community a virtual space to connect, share ideas and explore what's next in these uncertain times.

 

These free weekly webinars are hosted by the World Rail Festival in conjunction with our partners.
You can join them via GoToWebinar.

 

PAST WEBINARS

 

 

The future of new mobility & Covid-19: What will change and what will remain the same?

27 May 2020

Before the start of the current Covid-19 crisis, the development of new mobility was gaining momentum like never before.
However the Covid-19 crisis threatens to change the way we live and travel long after lockdown restrictions are lifted,
altering travel trends, norms and paradigms potentially forever.

What impact could these changes have on the development of new mobility services & models and critically,
how can the industry adapt and prepare to the new normal?

Our expert panel will each present their thoughts on what the future of new mobility could look like,
and will then have plenty of time to debate, discuss and answer questions from our audience.

WATCH ON DEMAND

The future of Rail. What’s on the horizon?

20 May 2020

Following the Covid-19 crisis, new behaviors will emerge and many people will continue working from home,
creating a very different environment for Rail and Transit.

Operators must consider new partnerships and undertake an organizational-wide digital transformation to outmaneuver uncertainty.
Rail operators will face major challenges to ensure workforce safety and customer confidence.
And operations, sales and distribution will need to become more automated, reducing the number of physical touchpoints and staff in the field.

What are the lessons learned in Asia? How is Europe progressing? And how will North America be impacted?
Nicole Goebel, Accenture Managing Director , guided us through insights across three continents:
Europe: Henning Radermacher, Principal Director Rail and Transit, Austria, Switzerland and Germany
America: Michael English, Managing Director Rail and Transit, North America
Asia: Claudio Bacalhau, Managing Director Rail and Transit, Asia Pacific

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The future of innovation & digitisation in rail

07 May 2020

We cautiously looked at the future and 'life after COVID-19'. Hosted by Alex Burrows, Director, Birmingham Centre for Railway Research and Education, we discussed:

  • What impacts could the Corona Crisis have on the future of innovation & digitisation in rail?
  • Ensuring the industry effectively supports innovation, collaboration and development in the rail?
  • How can individual organisations & operators ensure they are investing in the right areas?
  • From a UK perspective, how could future changes to the franchise system impact digitisation & innovation?
 

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Re-establishing customer demand post-COVID

22 April 2020

Chris Perry, Founder Intelligent Mobility services will be leading this Webinar focusing on the following themes:

  • Will commuting patterns return to pre-COVID levels?
  • Will business travel (and their premium yield!) return?
  • Building new markets to meet changing demand, ie grow partnerships with trip attractors
  • The role of innovation in building markets
  • How will COVID affect the development of shared mobility?
 

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Maintaining customer centrality during the Covid-19 crisis

15 April 2020

This webinar focused on the ways in which transport operators can manage customer experience during the Covid-19 crisis.

  • What changes can rail operators make to allow passengers to feel safe and comfortable on public transport?
  • Balancing revenue protection with empathetic policies for customers in this difficult period
  • Ensuring employers are looking after their people to ensure they feel as safe and cared for as possible?
  • How can employers encourage important values and behaviors in their employees?
  • Thinking long term: how can rail operators bounce back stronger than ever?
Jerry Angrave, Founder, Empathyce led the discussion.
 

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Leveraging the role of social media in transport during the impact of Covid-19

08 April 2020

Download this webinar to explore how social media can be utilised during the Covid-19 crisis in transport.

  • What should the role of social media be during the Covid19 crisis?
  • How can operators effectively engage with their community & customers over the coming weeks and months?
  • Effectively developing an online personality & brand through social media - why is this important?
  • What role can social media platforms play with staff engagement and support?
  • How can companies support the development of social media?
Led by Kunal Pattany, a hugely experienced Social Media expert, bringing cross-industry knowledge and practical applications for transport.
 

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