Stations are a key part of the customer experience of travel and optimising these experiences to improve customer experience as well as commercial revenues is a key driver for the transport industry. With digital technology also playing a key role in the redevelopment of many stations, this will be an exciting couple of days focused on new opportunities for global operators. See agenda












STATIONS, Wednesday 4 December 2019

CEO Keynote Interviews

Roger Van Boxtel

Keynote Interview: Roger Van Boxtel, CEO, NS

Gianbattista La Rocca

Keynote Interview: Gianbattista La Rocca, CEO, NTV

Mats Johannesson

Keynote Interview: Mats Johannesson, CEO, MTR Express

Fabien Soulet

Keynote Interview: Fabien Soulet, CEO, TGV Lyria

Torkel Patterson

Keynote Interview: Torkel Patterson, Member of the Board, JR Central

Torkel Patterson
Tobias Kruse

The Mobility Gold Rush

  • Mobility has become a fragmented ecosystem with government and private companies from multiple sectors racing to reinvent transportation
  • The opportunities are immense and new mobility solutions will fundamentally change how we live and work
  • In this session, we will look at potential future scenarios of mobility, the driving forces behind them, and the impact they will have on society and organizations as a whole

Networking Coffee Break

round tables

Round Table Working Groups

Our popular round table sessions will be back, giving you the opportunity to get involved in a discussion around critical challenges, opportunities and technologies which impacting the future of the industry
Artificial Intelligence: Potential, trends and use cases in intermodal mobility systems
Ingo Winkler

Ingo Winkler, European Rail Segment Leader, IBM

From selling tickets to selling personalized mobility services, how are customer expectation on products & pricing changing for rail operators?
Scott Thomas Butler

Scott Thomas Butler, Managing Director, Mobility, North America, Accenture

Getting the most from your Revenue Management team
Stan Ward

Stan Ward, VP, Rail & Cruise, Revenue Analytics

How can Cities effectively manage the development of smart mobility?
Lizann Tjon

Lizann Tjon, Program Manager Smart Mobility, City of Amsterdam

How can rail foster a culture of innovation and streamline business operations?
Mark Pettman

Mark Pettman, Innovation Manager, London North Eastern Railway

How can rail operators and businesses support the transition from aviation to rail travel?
Emma Kemp

Emma Kemp, Campaigns Manager, Climate Perks

Making the most of innovating payment methods to develop new revenue and pricing strategies
Mark Thoma

Mark Thoma, Strategy Manager, Connexxion Transdev

Making the most of marketing new services
Kim Thain

Kim Thain, Marketing Manager, Caledonian Sleeper

Reliable connectivity has become an ‘expected norm’. Why should it stop when we step on to a train?
Jeremy Haskey

Jeremy Haskey, Chief Architect, Nomad Digital

The Cognitive Travel Companion: How IoT supports the traveler's journey
Fulvio D'Aloia Cascone

Fulvio D'Aloia Cascone, Travel & Transport Industry Leader, IBM

The five rules of customer experience: how to deliver competitive advantage and brand recognition
Kirsty Dias

Kirsty Dias, Managing Director, PriestmanGoode

Train travellers: How to configurate the on board costumer experience
Juan Antonio Cuesta

Juan Antonio Cuesta, Director, E.C.O. Rail S A

Understanding how to access government funding for rail innovations
Rhianne Montgomery

Rhianne Montgomery, Programme Manager - Rail, Innovate UK

Why do we not provide better passenger information during service disruption?
Matthew Shears

Matthew Shears, Co-founder & Commercial Director, UP3 Services Ltd


Lenka Hennessy

Achieving standardisation across Amtrak stations

  • Setting out standards for customer-facing services in stations
  • Simplifying to create effective signage for way-finding
  • Implementing measure for more effective passenger boarding procedures
Daniel Charles

Exploring the future role of stations as assets

  • Commercially viable customer-centric development & regeneration
  • Meeting station operational requirements and exploring new formats during major development works
  • Understanding future trends for station asset management
Sebastiaan De Wilde

Reinventing the railway station based on digital innovations

  • Using Smart Station data and insights to optimise passenger flows
  • Station maintenance optimisation based on new technological innovations
  • Data-driven station management

Networking Lunch


Damien Chin

Smart station navigation & way-finding technology

  • Implementing Bluetooth and beacon tech for improved passenger flow
  • Creating a ‘living lab environment’ within Taipei smart station
  • Predicting how AR/VR and data will evolve in the future
Philipp Lombriser

Transforming stations into intelligent mobility hubs with data analytics

  • Improving retail and commercial operations through innovative digital channels
  • Increasing train station efficiency with IoT and data analytics
  • Enhancing passenger experience and flow with virtual reality
Panel discussion

Panel: What will drive innovation for the station of the future?

  • Design with the changing role of the station as a critical part of the journey and city
  • Designing future stations with flexibility and technology at the core
  • How can operators effectively provide innovative solutions to today’s station problems?

Afternoon Networking Coffee

Closing Keynote Session: outside in perspective

Alexandra Van Huffelen

Driving the growth of public transport in the Netherlands

  • The role of technology in improving the experience of travelling by GVB
  • The role of operators in shaping the future of smart mobility
  • Sharing case studies and successful test cases; driving engagement with our customers
Iain Griffin

Consumers are people too

  • The key consumer trends that are non-negotiable
  • Tactics to design more dynamic products and services for people - not just consumers
  • Staying nimble to drive material growth in a rapidly changing mobility landscape
Arne Fosen

A bold makeover for competitiveness

  • How the Norwegian state owned railway became Vy
  • Sharpening the strategy towards delivering the most sustainable mobility services for the future traveler.
  • Strengthening the core of bus and train, Vy aims to build new services to allow for a smother door-to door- journey.
Raphael Rubin

Keeping on track: Optimizing conversions and customer experience to drive online rail ticket sales

Henri Ploom

Revolutionising onboard Wi-Fi experience

  • Challenges faced by transport providers to meet passenger WiFi expectations: video dominance soaring; the 5 main applications that make 75% of total data consumption; and annual organic data growth by 25%
  • How RebelRocket on-board Wi-Fi traffic optimisation can significantly improve Wi-Fi while reducing data consumption
  • Ease of implementation and other benefits of our service

Evening Drinks Reception

last published: 13/Nov/19 16:05
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