LUXURY AND TOURIST


LUXURY AND TOURIST


Focused on the Luxury and Tourist Rail industries who are extremely commercially developed and have exciting partnerships with in-destination activities and highly organised digital technologies, If you are part of this industry, or would like to learn more from it, this is the place for you See agenda

 

 

 

AGENDA

 

 

 

LUXURY & TOURIST, Tuesday 3 December 2019

12:00

Welcome Networking Lunch

ASSET & BRAND INNOVATIONS

Scott Goldie
LUXURY & TOURIST
13:30

Commercial growth through brand innovation in Napa Valley

  • Adjusting timetables to optimise revenue management
  • Expanding onboard service offering by creating First Class
  • Investing in real estate and hospitality assets to expand the brand
Steve Sammut
LUXURY & TOURIST
13:50

Driving success with dynamic asset management

  • Maintaining quality of product as guest expectations evolve
  • Leveraging research and analytics to drive constant improvement
  • Investing in asset development as a cultural priority
Panel discussion
LUXURY & TOURIST
14:10

Panel: Discussing the market for experiential travel

  • How are evolving customer demands are impacting the tourism and transport industry?
  • What are the challenges of breaking into specific geographical markets and catering to their needs?
  • What are the challenges and benefits of expanding into new consumer markets, e.g. lower cost services?
15:00

Afternoon Networking Coffee

Annemarie Meyer
LUXURY & TOURIST
16:00

Success factors for the Glacier Express

  • Brand and customer experience as key factors in the past 90 years and in the future
  • Considering digital achievements and introducing new onboard services
  • Elevating end-to-end guest experience with research and analytics
Vanessa Perez
LUXURY & TOURIST
16:30

New opportunities for railways in tourism

  • Making rail customer-oriented and attractive for tourism
  • Capitalising on the potential for international collaboration in creating awareness
  • Understanding the importance of building strong relationships between tourist and national rail carriers
Robertus Laan
LUXURY & TOURIST
17:00

Why seamless journeys are integral to creating brand loyalty

  • Top tips to capitalise on partnerships with hotels and other local tourist attractions
  • Get to grips with the commercial benefits of creating seamless passenger experience
  • Understand how loyalty can be fostered by favouring convenience over speed
17:40

Welcome Networking Drinks

last published: 13/Nov/19 16:05
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