FAQ

Swapcard: a leading platform for virtual events

For our event, we've chosen Swapcard as the event platform. Swapcard is an award-winning advanced AI powered matchmaking, networking and conference platform that will help us create as close the opportunities to the LIVE event as we can, and even more.

Swapcard explained in 90 Seconds

Please note: Only registered attendees can access the platform. It may take up to 1 hour to complete your registration.

When the platform is ready for you to log in, you automatically receive an email from hello@swapcard.com which will take you through to the event. Please make sure this address is added to your safe sender list because you will also be notified about meeting requests etc.

Alternatively, once registered using your unique link, you can go to https://www.swapcard.com/ and click on log in as participant. It will ask you to put in your email and create your own password.

Login issues

Trouble logging in? Don't panic, there is always a solution ... please try the below:

• Make sure you try multiple browsers ( Google Chrome is preferred). Please note, Swapcard does not support IE or Edge
• Have you tried the mobile app, if your desktop version isn’t working?
• Have you tried logging in and out? It sounds cliché but it is simple and sometimes effective when Swapcard is having a temporary glitch. 
• Do you keep getting the 'we have sent you an email' but you never receive it? This could be due to your company proxy/firewall settings blocking Swapcard emails. Please contact your IT department and in the meantime, send us over your personal email.

General support:

• I forgot my password, what can I do?
• Browse the program
• How to manage my meetings and my availabilities?
• Export my meetings, schedule and bookmarks
• Manage my visibility
• Access the Attendee Help Center