Vicky Hicks | Senior Manager, BT Digital Voice Programme
BT Group
Vicky has spent 20 years across the public and private sector, leading large operational teams to meet customer needs. After 13 years at the MoD leading IT Support teams, Vicky moved to the private sector to become the Head of IT Service Operations within BT Security. Here she delivered a transformation programme with a focus on people, technology and process which resulted in a TechWomen100 nomination.
An inclusive and trusted leader, who people depend on to get the job done in the most effective way, Vicky is now the Senior Manager on BT's Digital Voice programme, ensuring everyone in the UK is aware of the digital switchover and what it means for users of the landline. She is also Chair of BT Group’s Gender Equality Network.
Appearances:
Day 2 @ 12:20
Navigating the digital switchover: ensuring no one is left behind
- What are the timelines and implications of the PSTN, 2G, and 3G switch-offs across the UK?
- How can telecoms providers identify and support vulnerable customers during the transition?
- What are the potential impacts on critical services (e.g., emergency alarms, telecare systems) and how can they be mitigated?
- What's needed to ensure a smooth transition and maintain universal service obligations?
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