DAY ONE

Chairman’s Opening Remarks

Gordon Nugent, Head of Online / Multi Channel, Harvey Norman

What to know before you go - International expansion strategies for omnichannel retailers

• Tech Armor’s success story – a case of customer devotion, highly demanded products and lifetime replacement warranty
• International 101 – Where to start
• Assessing duties & taxes at checkout or at the point of delivery (DDU vs. DDP)
• Managing data and keeping product in stock – investing heavily in international air freight and non-ecommerce resellers
• International returns & VAT refunds

Joseph Jaconi, Co Founder - General Manager, Tech Armor

Managing multichannel returns – turning a logistical challenge into an opportunity

• How can robust strategies for returns management be used as a vehicle to enhance customer communications and connections?
• Can effective back office management reduce the impact on the bottom line?
• How can innovative approaches increase customer satisfaction and how can this be quantified?

Moderator:
Patrick Allard, SVP of Sales and Business Development, Newgistics Inc

Jason Seemann, Senior Manager, Omnichannel & Order Management, Abercrombie & Fitch

Chris Shaver, Director, Flexible Fulfillment, Chico's FAS, Inc.

Rich Byrnes, AVP, Outbound Transportation and Logistics, Ascena Retail Group Inc

Grow as you go – expanding from US to Japan

• Understanding the market for content consideration
• Using freight forwarders vs. developing infrastructure in-country
• Navigating the complex tax codes and regulatory terrain

Ryan Miller, Vice President of Global eCommerce Strategy, Rakuten

Challenges of a returns-based business model

• Relying on a single national carrier vs. developing a regional carrier network to address customer demand
• Same day processing for immediate re-stock/re-sale
• Real time credit refund processing

Moderator:
Tim Brown, Managing Director, Georgia Tech Supply Chain & Logistics Institute

Charles Ickes, Vice President of Operations, Rent the Runway

Robert Escobar, SVP, eCommerce Operations, Rocksbox

Improving the international B2C purchase experience through visibility to all costs and information

• Information you need to know before shipping to a country
• Creating transparency for customs, duties and taxes
• Reducing returns through clear communication and delivery
• Minimizing surplus charges: How to control additional charges for the consumer
• Technology to assist in order processing
• How to reduce shopping cart abandonment

Greg Dahlstrom, Director of Global Transportation, BodyBuilding.com

Utilizing your transportation/ technology partners to transform your delivery model

• Driving the in-home customer experience to extend the brand
• Providing your consumer with real time visibility for upcoming delivery
• Delivering the ultimate in-home experience with consistent, nationwide, white glove offerings

Robert Foster, Senior Director of Business Development, MXD Group

Bob Bauer, VP of Sales & Marketing, DispatchTrack

Expanding beyond logistics – how to streamline customer strategies efficiency when establishing your brand in Mexico

• Getting the basics right - partnering with translations companies, legal, tax, and operations enablers
• Mexico’s Cyber Monday ‘Buen fin’ – catering to peek shopping seasons to accelerate your brand penetration
• No free returns, no problem – compensating deficiencies with strong engagement that increase conversion
• Replicating consumer strategies across Latin America

Jose Nino, Vice President of E-Commerce, Marketing, Perry Ellis International Inc

Living in an age of delivery vs the age of pick up

• Supply chain paradigm shift
• Economics of shipping and delivery cost
• Consumer eCommerce delivery expectations
• On-demand sharing economy
• Routing and optimization algorithm evolution
• Omni channel logistics

Travis Schmidt, Vice President of Business Development, Cheetah Software Systems

Unlocking China - localize to globalize

• Understanding the customer and culture along with country specific holidays (Singles Day)
• Payment processing
• Shipping direct-to-consumer vs. a partnership with a marketplace
• Scaling to address the demand from a growing middle class market

Scott Viohl, Director of International, HBC Digital

Facilitating end-to-end visibility across your online and offline networks

• Selectively using third party fulfilment
• Integrating returns centers into your supply chain
• Supplementing your DC networks with brick and mortar stores
• How important are POS/ERP systems or "webstores" to provide location-based inventory visibility
• Transforming from a “push” to a “pull” inventory model

Interviewee:
Pracash Thiyagarajaa, Head of Supply Chain Strategy & Vice President of Mass Channel Operations and Global Sourcing, Carters Inc

Interviewer:
Laura Stevens, Reporter, The Wall Street Journal

Entering Latin American markets

• A country by country perspective and key markets to focus on
• The challenges and opportunities of trading in Latin America
• A strategic roadmap –  a phased approach to entering Latin America

Paul Tessy, CEO- Latin America & Canada, DHL eCommerce

The fulfillment of gifting – delivering an emotional experience every day, everywhere

• Managing a multi-store fulfillment network
• Best practices in the cold chain
• How to manage and maintain perishable inventory during peak ordering/delivery times
• Leveraging an existing carrier relationship to transform global logistics operations
• Building a same-day delivery network through a ship-from-store model

Don La France, Vice President of Logistics and Supply Chain Solutions, 1-800 Flowers.com Inc