Jacqueline Menyhart | Program Specialist, L&D
NSW Ambulance | Australia

Jacqueline Menyhart, Program Specialist, L&D, NSW Ambulance

Jacqueline is the Leadership Program Specialist at NSW Ambulance.  She is driven by public service, achieving what is “too dirty, too hard, too complex and too expensive” for the private sector.  After returning from a few years consulting to the legal, banking and NGO sectors in Cambodia, she spent years beyond the black stump, coaching caseworkers and managers in the NSW Child Protection Agency.  Jacqueline’s background is in prosecutions and international crime cooperation.  She most recently worked at the NSW Department of Justice, in organisational development and leading state-wide programs such as Forum Sentencing NSW.  Jacqueline engages learners using her advocacy experience in forums such as courts, and the OECD/ Asia Development Bank Anti-Money-Laundering initiative.  Jacqueline holds a Masters in International Relations, degrees in law, politics and management, along with qualifications as a change manager and as a mediator.


Day 2 @ 11:40

Building the Coaching Organisation: Ground Zero to Organizational Maturity

Working on the frontline of a 24/7 emergency service brings unique skills and learning approaches. NSW Ambulance managers have finely-honed management skills, leading paramedics, stakeholders and our community through hundreds of thousands of critical incidents every year. Historically, these managers have had limited access to traditional learning structures and supports. In this case study, we track the germination of an independent learning and coaching culture. In this session, the L&D team share what worked, what was learnt and where we are going now.

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