Conference programme

Meet like-minded colleagues over morning coffee. Table topics include:

• Ticketing
• Loyalty
• Revenue Management
• Data
• Mobility
• Digital Engagement
• Self-service

1. Card-based, smart ticket, NFC – which ticket is better for you?

Table 1: What is the best method to allow interoperability?
Table 2: Will there ever be just one ticket across Europe?
Table 3: What is the most hassle free ticketing solution for the customer?
Table 4: What are the challenges in customer adoption?
Table 5: How can we design more customer centric ticketing solutions?

2. What to expect from the digital traveller in the next 5 years

Table 6: What are the service expectations of new-generation travellers?
Table 7: Optimising mobile sites to offer the same ease of use as web site
Table 8: When and how to contact customers via digital channels
Table 9: How can mobile technologies advance pre and post travel ancillaries?

Table Leaders Include:

What have you learned from this event and how can you apply that knowledge to your business? This is the point where we wrap up everything that’s been discussed over the past two days, and put forward suggestions for tangible business improvement. Choose the topic of the most interest to you, and make sure you spread your team across different tables:

1. Ticketing
2. Distribution
3. Customer Engagement
4. Door-to-door Experience
5. Revenue Management
6. Data
7. Self Service & Mobility
8. Payments
9. Passenger Information

Schiphol Airport is world renowned for its passenger experience. This tour gives you access to places at the airport that visitors would not normally see.

Hear first hand from KLM’s VP of Passenger Services on how they have managed to create a more seamless passenger-friendly travel experience.

Please pre-register for the tour when we send you the invitation via email as we only have limited space available.