#TelecomsWorldAsia Roundtable

By Invitation Only



Creating an omni-digital contact center strategy for exceptional CX

29th OCTOBER 2020 3pm (SGT / GMT +8)

Hosted by RingCentral

Understanding our customers has never been more important. Therefore, in an increasingly connected society, the need to distinguish multiple digital identities to meet customers' needs is fundamental for businesses . An effective omni-digital strategy is an integral part of this, helping companies deliver the best customer experience possible.

Key Points

  • How to obtain a 360° vision of your customers through an omni-digital strategy
  • Benefits of an omni-digital conversational history
  • Anticipating the future of remote work for contact centres
  • Exploring new omni-digital habits and exceeding expectations of customers

This is a private, by-invite only roundtable. If you would be interested to attend this roundtable, please RSVP with Shruthi at Shruthi.hegde@terrapinn.com or Jonathan at Jonathan.drapecomyn@terrapinn.com .

RVSP now


Sponsored by:




RingCentral Engage Digital facilitates the digital transformation of companies by helping them expand and steer their omni-digital customer relations.

We provide a platform that assembles all the customer interactions in one place (via messaging, social media, live-chat, mobile, email) and re-distributes them automatically according to availabilities, customer profiles, or type of requests to be able to handle them more efficiently. This gives companies a full history and precise account of each interaction to analyze and better manage their activity while increasing customer satisfaction.

RingCentral Engage Digital is based on a SaaS model and benefits from international exposure working with over 100 major players across 65 countries in the Telecom, Banking, Insurance, Utilities and Entertainment industries (Orange, Ooredoo, Deutsche Bahn, Banglalink, Proximus, SFR and many more).


For more information, visit https://www.ringcentral.sg/digital-customer-engagement.html


GET INVOLVED AT Telecoms World Asia




Shruthi Hegde



Jonathan Drape-Comyn



Emma Riddington-Bates