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The physical SIM, which has served the mobile industry so well for decades, looks set to be replaced by the eSIM. The eSIM can help service providers enhance their digital customer management, broaden the IoT opportunity, and simplify operations. But getting telco operations ready for eSIM enabled devices is a major undertaking spanning critical billing, operational, and customer management systems and processes. Service providers must act now to seize the opportunities presented by the eSIM – as well as to manage the disruptions it brings.
16 June 2019