GSO: Customer Experience
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GSO: Customer Experience

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In today’s competitive business world, every package you ship can make or break the customer experience. Like it or not, customer experience (CX) matters and if you’re in business, you’re in the CX game. It’s easy to forget that how your product reaches the customer is a major part of his or her experience. Perhaps businesses forget that shipping is a critical part of the customer experience because they feel they have so little control over it. But you have more control over shipping than you realize. Download this whitepaper from GSO, a leading regional delivery carrier in the West Coast, and discover:

  • Why more and more businesses are paying closer attention to the customer experience
  • The important role that delivery plays in a customer’s purchase life cycle
  • Why you have more control than you realize when it comes to shipping your products
  • Why companies are turning to a multi-carrier strategy which includes regional carriers

 

Download the whitepaper.