According to IATA, airline passengers are expected to increase to 3.91 billion by 2017. With this increase in passenger demand over the next 4 years, airlines and airports have to equip themselves with better technologies to increase their capacity and capability to fulfill the needs of future travellers. So what are airlines and airports doing at present to serve their customers better?
This e-book summarizes 10 of the latest technologies that have been adopted by airlines and airports in Asia Pacific. From trialing the latest wearable technology to utilising big data to understand customers, these airlines and airports have recognized the need to adopt the latest technologies to enhance passenger experience at every single touchpoint.