How to create a more personalised service and overall experience: Simpliflying

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Shashank Nigam, CEO, Simpliflying gives us some valuable passenger experience insights

Shashank Nigam is the CEO of SimpliFlying and also the youngest winner of the Global Brand Leadership Award.

We discussed how to improve the passenger experience for customers and how this can create better returns for airlines.

Find out:

The biggest challenges for an airline to create a great passenger experience
Which areas airlines should focus on to improve customer engagement and loyalty
How benefits outweigh investment when it comes to using IT systems/services to improve the experience