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Convergys NPS whitepaper

Discover the Link Between Net Promoter Score and Contact Center Metrics

This white paper explains the relationship between NPS and customer service metrics being used in the contact center and how using a combination of these metrics programs can deliver the insight executives need to optimize the contact center’s positive impact on NPS.


  • How NPS Relates to Contact Center Metrics
  • Ways to Optimize the Positive Impact on NPS
  • and more

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