The Home Depot and RLA on the current reverse logistics dilemma
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The Home Depot and RLA on the current reverse logistics dilemma

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The Home Depot is one of the largest retailers in the nation. The Retail Logistics Association is one of the industry's top names.
 
At Home Delivery World 2015 , Charles Johnston , Director of Repairs and Refunds for the Home Depot partnered with Gailen Vick , Founder and President of the RLA , for a case study on the newest and most effective approaches in what is one of the most challenging areas of online buying: returns.
 
The case study focuses on:
Strategy development: Creating a returns policy that satisfies customers yet is financially viable
Partnerships: Finding parcel carriers and 3PLs that effectively handle returns
Increasing sales: Turning reverse logistics operational challenges into competitive advantages
 
You can download the full slide deck here and see what some of the most qualified names in the industry have to say.
 
We are also thrilled to welcome The Home Depot for our 2016 Home Delivery World USA . We will be welcoming Ann-Marie Campbell (President of Southern Division) and Haydn Chilcott (Vice President of Operations).