E-Commerce Theatre
12:00
Challenges in improving customer experience in Vietnam
Delivering great Customer Experience is the key to customer acquisition and retention in the e-commerce industryWhat are the largest obstacles and traps to delivering an exceptional customer experience?What are the best practices in customer experience that e-commerce players can learn more other industry and leading players?What are Shopee strategies to elevate the brand in customer experience?
Quyen Tran, Head of Customer Experience, Shopee