Mai Momani | Head of Client Experience
Invest Bank

Mai is an experienced CX leader passionate about shaping “customer-obsessed” cultures. As Head of Client Experience at Invest Bank–UAE, she drives enterprise-wide CX strategies that blend innovation with human-centered design. With 18 years in leading banks across the UAE and Jordan, Mai believes true transformation happens where digital progress meets human connection — and that empathy is the foundation of every meaningful interaction — a principle she considers her guiding philosophy in leadership and CX design