Nell Payne was appointed Executive General Manager, Motoring in September 2018. She is responsible for the NRMA’s Roadside Delivery, Motoring Operations, Motoring Services, Car Servicing stores, Driver Training and Workplace Health & Safety. Nell is passionate about safety, engagement and developing her people and has a very collaborative style, focussed on operational excellence, customer experience and customer insights.
Before joining the NRMA, Nell was Group Director Technology and Operations at Foxtel where she was responsible for the operations of the technical facilities supporting Foxtel’s Television Centre, customer systems and the 24x7 Customer Support operations. The national Customer Support operations provided fault call response, repair services and planned work supported by over 1,400 field engineers.
Nell was also the Customer Care Manager for CableData International, later DST International. She was responsible for the support of Customer Systems and Field Services Systems in the Asia Pacific region. Nell also managed the training and operations of the specialist teams as well as the Service Support and Delivery disciplines.
Nell holds a Bachelor’s degree (B Eng) in Electrical and Electronic Engineering from Coventry University. She has also completed the Australian Graduate School of Management (AGSM) Executive education program and is a Graduate of the Australian Institute of Company Directors (GAICD).