NPathy

Startup

NPathy is an Australian virtual mental health clinic, specialising in accessible, holistic and high-quality care delivered entirely via telehealth. It was founded to make mental health services easier to access for people across Australia, regardless of location, by offering online consultations that don’t require a referral and can be uncapped in frequency in a variety of circumstances.

At its core, NPathy focuses on comprehensive mental health assessments, diagnosis, and management, using a trauma-informed, biopsychosocial approach. NPathy Nurse Practitioners are Masters, AHPRA-qualified clinicians who can assess presenting concerns, formulate diagnostic impressions (including neurodevelopmental disorders), and prepare detailed management plans tailored to each client’s needs. These plans may include psychoeducation, psychological therapies (like CBT, interpersonal therapy, narrative therapy), psychosocial interventions, lifestyle guidance and medication prescribing.

A distinguishing feature of NPathy’s service model is its emphasis on continuity of care and collaboration with a client’s broader healthcare team - particularly general practitioners - to ensure care is coordinated and consistent. Clients access their clinical reports, test results and therapy documentation through a secure online Personal Health Record.

Originally Australia’s only bulk-billing virtual mental health service, NPathy was designed to reduce traditional barriers to care such as geographic isolation, long waitlists and referral requirements, although bulk billing eligibility has changed due to recent Medicare policy updates.

Its name blends “NP” for Nurse Practitioner with “empathy,” reflecting the organisation’s commitment to professional yet compassionate care.

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