Claudia Schaffer | Senior Director, Head of Case and Vendor Management
Merck

Claudia is an accomplished leader with over 17 years of experience in pharmacovigilance. Her journey started with handling ICSRs and quickly progressed to leadership roles where she gained expertise in diverse areas such as vendor management, business process management, system implementation, audits and inspections. Currently, Claudia holds the position of Head of Case and Vendor Management at Merck Healthcare Safety Operations. In this role, she leads the management of ICSRs, oversees Global Patient Safety vendor partnerships, and drives the evolution of the safety platform to ensure regulatory compliance. In addition, Claudia is actively leading the ICSR automation strategy.