Each webinar in the Seamless Webinar Series is a focused 1-hour virtual panel discussion. We bring together people and companies in Payments, Banking and E-commerce to present big ideas, new industry trends and innovative technologies that will form the backbone of the future digital economy in Asia.
Don’t miss this engaging learning opportunity, join us from wherever you are!
Today's Webinar
Strengthening Customer Engagement: Omnichannel & Multi-channel Strategies for Outstanding Customer Experience
15 August 2024 | 14:00 (GMT+8)
Join us for a webinar where industry experts share insights and proven successes in omnichannel and multi-channel customer engagement. Discover how to achieve customer loyalty, service excellence, and seamless transactional experiences through innovative strategies and technologies spanning mobile apps, messaging channels, social platforms, emails, and phone calls.
Highlights:
- Seamless Customer Experiences: Explore the importance of seamless cross-channel experiences and how integrated communications platforms ensure customer satisfaction at every touchpoint.
- Unparalleled Customer Service: Learn how to stay ahead in a competitive market by delivering exceptional customer service across multiple communications channels.
- Enhanced Loyalty and Retention: Discover strategies and technologies to boost customer loyalty and retention, crucial for long-term success in consumer-facing sectors such as banking and retail.
- Brand Reputation Management: Learn how top-tier companies prioritize customer satisfaction to maintain brand reputation and swiftly address issues with cutting-edge engagement tools.
Catch our experts in customer service and engagement, making it an essential watch for key decision makers in the field.
Featured Panellists:
Max Wang
Head of Sales Engineering APAC
Sinch
Neetha John
Head of SAP Customer Experience
SAP Asia Pacific Japan
Roche Vandenberghe
Chief Marketing and Digital Business Officer
FWD Life Insurance Philippines
Hendra Yuniarto
Chief Marketing Officer
KFC & Tacobell Indonesia
Featured Moderator:
Loek Berendsen
CEO & Founder
Bold Rethink BV
In partnership with:
This is your opportunity
Seamless Webinar Series runs throughout the year and provides an unrivalled online opportunity for you to be the exclusive sponsor of a focused 1-hour virtual panel discussion on a mutually agreed topic. Have a senior spokesperson from your company join the discussion, bring your clients or have us source industry leaders for you to deliver an engaging panel that will attract potential clients. After the webinar you will receive a lead report of all those who registered.
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