Direct Access is a disability accessibility consultancy that advises organisations on how to improve access for disabled people. Since 2004 Direct Access has worked with transportation operators ranging from London Gatwick airport to Avanti West Coast, Virgin and Eurostar.
Steve joined disability accessibility consultancy Direct Access in 2017 becoming Chief Operations Officer in July 2020. Direct Access helped Virgin introduce the Calm Corner, the first ever quiet space for autistic travellers on the UK rail network at Crewe and Changing Places toilet facilities at Birmingham International. He has worked in the Middle East advising on multimodal transportation for Expo 2020 Dubai.