Simon Tyler | Head of UK Stations
Eurostar International Ltd

Simon Tyler, Head of UK Stations, Eurostar International Ltd

I have been with Eurostar for 5 years in commercial and operational roles. Currently Head of UK Stations responsible for increasing capacity and delivering a best in class customer experience at every touchpoint. Previous roles included Head of Sales strengthening our skills base and creating a clearly defined plan to drive commercial growth. I was also Head of Customer Contact & Business Improvement transforming the customer experience by creating a business support centre with defined centres of excellence and led a programme of digital improvement. I led the implementation of a knowledge transfer programme with Kent Business School to improve our queue management, simulation modelling and capacity planning capabilities in UK and Continental Europe Stations.    Prior to Eurostar, I held a number of senior roles at IHG (Intercontinental Hotels Group) including Director of Voice Channel Effectiveness, leading the global customer contact strategy, and Director of Global Reservations and Sales Operations.

Appearances:



Day 2 @ 12:15

Transforming the Station experience to support new habits and expectations

  • Matching demand with practical station space and social distancing measures:the Eurostar experience
  • How has technology & innovation ensured a smoothexperience and calm environment forcustomerand employeesalike
  • Investing in facial recognition technology:solving solutions and supporting the trend towards self service
last published: 24/Sep/21 08:55 GMT

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