Sebastian Syperek | Head Of Customer Insights
Deutsche Bahn

Sebastian Syperek, Head Of Customer Insights, Deutsche Bahn

Sebastian Syperek is Head of Customer Insights at Deutsche Bahn / DB Vertrieb GmbH and has particular expertise in the field of state-of-the-art customer feedback processes. He currently focuses on segmentations & personas, customer experience management and the convergence of digital analytics with classic market research.
Before Deutsche Bahn, Sebastian worked in various CX and research roles at Daimler / car2go, Deutsche Telekom, eBay / mobile.de and Ipsos. Sebastian holds a diploma in psychology from the University of Kiel.

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