Katy Taylor, Go-Ahead Commercial & Customer Director, Go-Ahead Group
Katy has 20 years’ experience driving transformation through in marketing, corporate affairs and business development across sectors, including radio, hospitality, professional services and transport. She has held director-level roles at Kroll, Vneshtorgbank, IG Group and LCP, before joining Go-Ahead in 2012.
As Commercial and Customer Director for Go-Ahead, Katy’s remit across the Group’s international bus and rail operating companies includes commercial, customer experience, corporate affairs, strategy and sustainability. This includes leading culture change to focus on customers - from customer service delivery from front line teams to digital enablement and improving retailing.
Katy also leads the Future of Transport strategy at Go-Ahead, looking at Mobility as a Service, Demand Responsive Transport and active travel initiatives. She is passionate about the role of public transport in underpinning social and economic value in local communities and has led industry wide initiatives to tackle congestion and air quality issues.
Katy holds a non-executive director position at digital transport solution company OnTrack Retail and a steering position at rail industry body Rail Delivery Group.
She is a keen runner and the owner of a small tortoise called Flash.