Karan Suri | Head Of Commercial Strategy
Heathrow Express

Karan Suri, Head Of Commercial Strategy, Heathrow Express

An innovative and resourceful Senior Commercial Leader experienced in creation and implementation of pricing and commercial strategies within both UK Rail and Bus industries. Experienced in development of commercial and revenue optimisation strategies within regulated and non-regulated UK rail markets.


Day 1 @ 12:30

Transforming the experience of riding transit with innovative payment and ticketing solutions

  • How have we been tackling the challenge of transforming our payment options in order to reduce the barrier to travel
  • Making solutions suitable for all: the enduring need for cash options and alternative formats
  • Developing innovation with minimal budgets in a post-covid economic environment

Day 2 @ 12:15

Solving payment challenges and friction for customers and merchants

  • How to make payments invisible for domestic and international customers?
  • Which payment challenges do rail and mass transit operators face?
  • How can a modern payment platform help

Day 2 @ 15:00

Transforming digital platforms to optimise sales, integrate new services and meet high customer expectations

  • How are customer’s expectations changing and what services are worth the investment?
  • Laying the ground work for effective data capture & personalisation to boost ancillary sale capabilities
  • Integrating effective information and self-management for customers
last published: 27/Sep/21 19:05 GMT

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