Giancarlo Scaramelli | Chief Customer and Innovation Officer

Giancarlo Scaramelli, Chief Customer and Innovation Officer, TRANSDEV

In his 30 years of professional career, Giancarlo has worked for global players such as European Space Agency,  and NetApp. Giancarlo dedicated the last 10 years of his career to help bridging the gap between consumer and service providers. With a strong belief in a data driven strategy, Giancarlo believes that access to smart mobility is everyone's right to have. He also believes that we cannot solve today's challenges with yesterday's approach. He is therefore committed to deliver smart and sustainable mobility solutions which respond to the individual needs of today's travellers.


Day 1 @ 12:00

Going beyond punctuality: Shaking off our preconceptions to reimagine the priorities, services and value of public transport

  • Its all about information, communication and addingvalue
  • What role does technology play in creating new opportunities to understand,learn from and support our customers?
  • Innovating with fresh thinking to design customer ledinitiatives

Day 1 @ 12:30

Competing harder for fewer travellers, how can public transport operators attract the returning travellers to public transport?

  • How are operators truly embedding a customer first mindset across the whole business?
  • What services are proving most important to travellers in the “new normal”
  • Creating loyal customers with fantastic experiences: how have our panel worked to optimise services within the confines of restricted budgets?
last published: 16/Jun/21 09:05 GMT

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