Charley Wallace | National Passenger, Customer & Freight
Network Rail

Charley Wallace, National Passenger, Customer & Freight, Network Rail

Charlene brings over 20 years' experience in the public transport sector having previously held senior board director roles in rail and aviation, including most recently with Virgin Trains.    Charlene has a strong track record of delivering and leading customer-focused transformation in transport and has a wide range of transition and business change experience including - improving customer and stakeholder processes and communications, delivering customer initiatives, employee engagement and organisational change.     Charlene's focus at Network Rail will be with our customers and passengers. She will be leading the National Passenger and Customer Experience team (NP&Cx) which includes the national stations team, and the new Passenger Information During Disruption (PIDD) team.

Appearances:



Day 1 @ 12:00

Putting passengers first in the future of Britain’s railway network: What does this really mean for the Great British Traveller?

  • How can we rebuild the trust of our customers as they return to public transport?
  • Creating a seamless experienceforthe fullintermodalcustomer journeyfrom inspiration to destination: how can we achieve thisreality?
  • What will the transformation of Britain’s railstructure mean for passengers?
last published: 20/Sep/21 17:25 GMT

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