Andrew Anderson has worked in public transport and ticketing systems for over 25 years. Starting as Stagecoach Group’s very first graduate trainee, he has worked for both operators and suppliers before joining Transport for London in 2003. Andrew was been a key member of TfL’s Future Ticketing Project which delivered contactless payment acceptance, with accountability for the business and customer requirements and stakeholder management. In addition he has defined and implemented several new ticketing projects and initiatives which have been pivotal in Oyster’s evolution, such as the launch of pay as you go on Oyster, the development of the Oyster photo card for child free-travel concessionary schemes and the expansion of pay as you go to National Rail services in London.
Andrew is responsible for the product life cycle for TfL’s revenue collection systems. He has been responsible for sponsoring a range of projects in the ticketing and payments environment including the ticketing changes to enable Night Tube and to support ticket office closures in stations and most recently has been responsible for delivering the TfL Oyster and Contactless app and upgrading the payment system for the Santander Cycles bike hire scheme. He is currently leading on changes to the ticketing system to support the opening of the Elizabeth Line (Crossrail) along with the delivery of IT systems to support operating the railway, as well as the introduction of Weekly Capping for Oyster customers.