Publisher and Editor of business titles, investigative journalist and writer with addiction to asking the big questions. Regular chair and facilitator at major conferences.
Experience of running businesses and consulting within financial services, retail, customer-facing organisations. Significant knowledge of the Payments business, with an emphasis on new technology developments, alternative payments and Fintech and a very good understanding of fraud, AML & security regulations and trends. Mobile developments of all types are high on the agenda. I am also very interested in the customer-facing perspective, especially loyalty and customer retention, the role of marketing and data analysis and increasingly, machine learning and AI. All these subjects are covered regularly in the four titles : Card & Payments World newsletter, Fraud Watch newsletter, Loyalty Magazine and Mobile Innovations Magazine together with their daily news websites.