ResponseTek

Silver Sponsor

ResponseTek is the global leader in action-based customer experience management (CEM) software with clients in over 60 countries serviced by offices in North America, Europe, India and Australia. The ResponseTek Listening Platform™ collects and analyses real-time feedback and sentiment from customers interacting with a company’s website, contact centres, retail and branch locations, field operations, and social platforms.  Insights are delivered to the entire organisation through role-based reporting, and concrete actions are triggered to the frontline to help improve the brand experience, leading to increased revenue and reduced customer churn. 


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