CONFERENCE AGENDA
Amsterdam, 19 - 20 March 2020
Schedule
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Mar 1909:00
Conference pass
CHAIRPERSON’S OPENING REMARKS
Keynotes
Lorenzo Calcagni, Chief Operating Officer, FLOWERBX
Mar 1909:10
Conference pass
Keynote: Consistent routes, electric vehicles and software in the grocery last mile
Keynotes
- Using scheduled, routed deliveries for groceries to keep transportation costs low and under control
- Maintaining an online-only model to expand grocery delivery into different regions of Europe
- Leveraging different innovations such as software and electric vehicles to expand grocery eCommerce offerings
Daniel Gebler, Chief Technology Officer, Picnic
Mar 1909:40
Conference pass
Keynote: Converting to electric delivery trucks in the last mile to achieve sustainable and operational efficiencies
Keynotes
- Collaborating with and encouraging our logistics providers to convert to all electric last-mile delivery
- Reducing transportation carbon emissions, maintenance costs and operational costs with electric delivery trucks
- Analyzing real use cases of going 100% electric in different regions across Europe
Angela Hultberg, Head Of Sustainable Mobility, IKEA
Mar 1912:30
Conference pass
Rethinking the economics of home delivery – Are we opening ourselves up to risk?
Parcel
- Online is expensive – Recognizing the store as the future of omnichannel retailing
- Do incurred costs of home delivery services far outweigh the revenue that they generate?
- Analyzing if it is necessary to offer certain delivery services and if they are economically sound
- Focusing primarily on efficiencies and cost reduction as integral parts to customer service
Ben Farrell, Head Of Central Operations And Transport, John Lewis
Mar 1912:30
Conference pass
Investing in logistics infrastructure to take control of your supply chain and increase your delivery capacity
Heavy Goods
- How is Wayfair expanding its logistical reach in Europe?
- Using your fulfillment centers to increase supplier efficiencies
- Developing your logistics infrastructure to take greater control of your supply chain and offer faster and seamless delivery to the consumer
Lars Ryssel, Director, Castlegate Fulfillment Europe, Wayfair
Mar 1912:30
Conference pass
Last mile in china – Redefining the role of the store
Grocery
- How has the Alibaba partnership helped the leading food retailer in China roll out last mile delivery for grocery and perishables?
- Redefining the role of physical stores and using them as the true differentiator for last mile
- Incorporating high-powered technology and equipment inside the store to handle high volume
Ludovic Holinier, Chief Executive Officer, Auchan China
Mar 1912:30
Conference pass
Developing an in-house ecommerce platform from scratch – Tackling the challenge from a data perspective
Data & Analytics
- Recognizing the need for an in-house system to manage data integrations from multiple suppliers
- Collaborating with developers from multiple teams to create the most well-rounded and intuitive platform
- Prioritizing the steps of implementation throughout the entire construction process
Jonny Johansson, Data Systems Director, Boozt Fashion
Mar 1912:30
Conference pass
Q&A – How can we cost effectively deliver parcels and furniture across Europe?
Cross Border
- Leveraging designated warehouses that enable you to ship parcels and furniture across Europe
- What factors do we need to consider when choosing between internal trucks vs. third-party providers?
- Connecting your own systems to the customs systems to enable seamless movement of goods across the border to Switzerland
Interviewee: Stephan Widmer, Co-Founder, Beliani
Interviewer: Ian Kerr, Founder, The Postal Hub Podcast
Mar 1912:30
Conference pass
Alternative fuels in the last mile – Making them work in unison
Urban Logistics
- Addressing the challenges of emissions and congestion by going beyond the diesel truck
- Taking investments in alternative fuels from experiment to scale and making sure that they work in unison
- Deploying cycles in the last leg of the last mile in dense urban areas to keep trucks off the road and increase delivery efficiencies
- Embedding alternative fuels into a wider sustainability strategy of risk mitigation and opportunity creation
Peter Harris, Director Of Sustainability, UPS
Mar 1912:50
Conference pass
Speed Up! Automation and Agility in the E2E process of a versatile and demanding omnichannel supply chain
Parcel
- Challenges in supply chain to meet consumer expectation
- Achieving speed out of the warehouse to meet same-day and next-day delivery expectations
- Warehouse automation for pick and pack processes to improve service and cost
- Advanced planning to provide agility and improve forecast accuracy for all channels
Gundl Herzog, Senior Director Operations, Amer Sports Europe
Mar 1912:50
Conference pass
Using local retailers to offer a full suite of services including white glove and assembly
Heavy Goods
- How is a luxury furniture brand able to cope with logistics costs associated with its deliveries?
- Leveraging local retailers to offer white glove and assembly services to consumers
- Expanding your white glove network across Europe before entering new markets
Hans-Christoff Dees, Chief Operating Officer, Dedon
Mar 1912:50
Conference pass
Express delivery with electric bicycles – How Carrefour is shortening delivery windows with a green initiative
Grocery
- Identifying the appropriate region to launch a new project based on consumer expectations
- Targeting the market to increase customer database and awareness for the highest turnover
- Choosing appropriate providers that will support projects from start to finish
David Kestermans, Digital Transformation Director, Carrefour
Mar 1912:50
Conference pass
Enabling your Carriers and TMS providers to provide complete visibility to the consumer
Data & Analytics
- Aligning your carriers with your TMS provider to provide full transparency to facilitate collaboration
- Understanding the customer need for transparency and addressing reluctancies that come with updating data integrations
- What steps do we need to take to provide numerous time stamp updates to the consumer?
Kristian Duch, Director, Group Supply Chain, Group Transport, Solar-Group
Mar 1912:50
Conference pass
Maintaining the right stock levels and keeping orders made to-be-delivered internationally
Cross Border
- Shipping in multiple different countries - Efficiently managing different logistics operators and warehouses
- The importance of using logistics operators next to the destination depots to deliver the goods by pallets (internationally)
- Ensuring that the supply chain is well managed to maintain right stock levels in every warehouse
- Optimizing the capacity of your trucks when sending goods to the logistics operator
- Understanding the influence of lead time on demand planning
Ana García, International Operations Manager, Acesur
Mar 1912:50
Conference pass
Transition to zero carbon fleet – Overcoming the core obstacles and increasing productivity
Urban Logistics
- How John Lewis Partnership is transitioning away from diesel in all its fleet operations, from home delivery vans to heavy duty trucks
- Achieving greater productivity to provide a business case to switch to electric vehicles
- What are the main challenges encountered in the transition to low carbon fuels, and how are they overcome
Justin Laney, Partner, General Manager, Fleet, John Lewis
Mar 1913:10
Conference pass
Enhancing consumer experience and reducing costs by working with third party delivery partners
Parcel
- Third party delivery partners – what are the most important factors to achieve a “perfect” synergy?
- Engaging with your delivery partners on customer expectations to ensure consistent experiences
- Understanding the role third party delivery partners play to balance cost with consumer experience
Tamir Gotfried, General Manager, Global Sales, Bringg
Mar 1914:40
Conference pass
1. Last mile disruption - Reshaping the last mile with new technologies
Roundtables
Moderator: Tamir Gotfried, General Manager, Global Sales, Bringg
Mar 1914:40
Conference pass
2. IT and eCommerce systems – How can we align with our providers to develop systems that are easily integrated?
Roundtables
Moderator: Michal Wójcik, Head Of E-Commerce, Leroy Merlin
Mar 1914:40
Conference pass
3. Manufacturing through last mile – Optimizing our internal logistics processes and working with our carriers
Roundtables
Moderator: Mac Eberhart, Head Of Logistics And Operations, FLOWERBX
Mar 1914:40
Conference pass
4. Transporting bulky items – What precautionary measures must we take from a logistics and packaging perspective?
Roundtables
Moderator: Diogo Oliveira, Director, KOR - Hotel Furniture
Mar 1914:40
Conference pass
5. Supply chain and workforce efficiency – How can we leverage delivery data, reporting tools and software?
Roundtables
Moderator: Tim Coughlin, Head Of Planning Analytics, Ocado
Mar 1914:40
Conference pass
6. Carrier engagement - Understanding the differences between the way carriers operate and how we can utilize their strengths
Roundtables
Moderator: Mary Sidiropoulou, Direct To Consumer Technology Director, Converse
Mar 1914:40
Conference pass
7. The returns opportunity: Using returns to drive customer loyalty and engagement
Roundtables
Moderator: Thorsten Runge, Chief Executive Officer, Thorsten RUnge Consult
Mar 1914:40
Conference pass
8. Grocery eCommerce – How can we expand our eCommerce offerings to cater to today’s consumer?
Roundtables
Moderator: Thibault Guenat, Ecommerce Manager, Minor Figures Coffee
Mar 1915:20
Conference pass
Using a clear vision as the foundation for all of your warehousing decisions and investments
Parcel
- Understanding the importance of setting a clear vision to ensure that your warehousing strategy makes sense
- Building a sustainable platform and maintaining a culture that enables well-aligned implementation across the board
- Setting your vision upfront to justify what you gain from using providers, consultants and automation
Andrew Blanckaert, Global Logistics Director, Warehousing, Kraft Heinz
Mar 1915:20
Conference pass
Working with providers to get our bulky items delivered in a cost effective and efficient manner
Heavy Goods
- Bulky items are unattractive to providers – How can we work with them to get our goods delivered?
- Securing a market-aggressive courier contract to reduce transportation costs
- Evaluating different service levels that will enhance the experience for providers and end consumers
Paweł Waler, Logistics Director, JYSK
Mar 1915:20
Conference pass
Enabling a successful same-day delivery strategy from the day zero
Grocery
- Drifting away from next-day delivery and offering consumers same-day delivery for groceries
- In-housing your systems and keeping control of all operations to enable deliveries within hours
- Understanding what happens in the back-end to pick orders quickly and efficiently
Tomas Cupr, Chief Executive Officer, Rohlik.cz
Mar 1915:20
Conference pass
Understanding customer expectations and surviving in the age of Digital and Amazon
Data & Analytics
- Revamping your technology and logistical capabilities in an evolving omnichannel world
- Embracing disruptive technologies including automation, AI and RFID
- Understanding the evolving consumer and offering convenient options such as click & collect, next day and weekend delivery
Ahmet Yağcı, Director, Logistics Operations, LC Waikiki
Mar 1915:20
Conference pass
Ensuring a seamless payment and delivery experience in rural and urban markets
Cross Border
- Collaborating with payment gateway providers and accepting cash on delivery to enable a seamless payment experience for consumers
- Sourcing local delivery partners who understand the delivery infrastructure in their respective market
- Supporting rapid growth in eCommerce by expanding your logistics and warehousing system
Jessica Anuna, Founder And Chief Executive Officer, Klasha
Mar 1915:20
Conference pass
The EV100 movement – Understanding the opportunities from transitioning to electric transport
Urban Logistics
- From fleet costs to customer engagement - Evaluating the business cases of EVs (removing mention of alternative fuels, we are focused on EVs only)
- Why is corporate leadership crucial to drive the switch to clean transport?
- What are the opportunities from switching to electric vehicles in Europe?
- Analyzing case study examples from major companies who are making electric transport the new normal
Sandra Roling, Head Of Ev100, The Climate Group
Mar 1915:40
Conference pass
Building three facilities simultaneously – Optimizing your workforce and evolving your technology
Parcel
- Expanding and innovating your warehouses to manage growth and optimize infrastructures
- Delivering consistent service levels and offering more convenience to the consumer despite increasing volumes
- Optimizing the workforce and organizing project teams to maintain full autonomy
Joost Poelgeest, Director Logistics Infrastructure, bol.com
Mar 1915:40
Conference pass
Using dedicated and sustainable fleet in the last mile to optimize sustainability metrics and consumer experience
Heavy Goods
- Finding a partner that can deliver on your sustainability metrics and brand experience efforts simultaneously
- Working with carriers to use dedicated fleet in specific areas depending on the volume within that area
- Using dedicated fleet with branded electric trucks and delivery personnel to improve the customer experience
Damien Poelhekke, Managing Director, Made.com
Mar 1915:40
Conference pass
Matching customers with their preferred time slots and leveraging electric vans
Grocery
- Using dynamic time slotting for deliveries to improve operations efficiency while enhancing the consumer experience
- Developing electrification solutions internally to optimize fleets while coping with continuous growth
- Enhancing the loading infrastructure for electric vans to increase efficiencies
- Capitalizing on last mile innovations to look into food and other segments
Richard Leveling, Innovation Manager, eCommerce Operations, Albert Heijn
Mar 1915:40
Conference pass
Addressing the inventory complexities of multiple fulfillment centers
Data & Analytics
- Inventory in multiple fulfillment centers – Having the right quantity in the right facility
- Using WMS and replenishment systems to get live visibility across your centers
- Staying connected with your providers systems to ensure transparency
Guido Jacobs, Head Of Replenishment, Zooplus
Mar 1915:40
Conference pass
Considering tax and duty payments and simplifying customs handling during sourcing decisions
Cross Border
- Understanding the Tax and Duties landscape while making strategic sourcing decisions (e.g. Brexit)
- Implications for drop shipping and requirements for successful and compliant dropship
- Using appropriate software to calculate tax and customs duties that should be applied to a customer’s order
- Ensuring seamless export declaration and duty payments to simplify customs handling
Arnaud Deshais, Chief Supply Chain Officer, Red Bubble
Mar 1915:40
Conference pass
Launching innovative delivery solutions from the ground up – What does it entail?
Urban Logistics
- How did Amazon launch different services including lockers, scheduled deliveries, trunk deliveries and same day?
- Starting with the customer and building our delivery frameworks that is most convenient for them
- Using last mile to our benefit by capitalizing on the only touch point that we have with the customer
Mar 1917:20
Conference pass
Keynote: Delivery in the Age of Amazon
Keynotes
How the customer-centric shift is affecting last-mile delivery as we know itBest practices on how to optimize and scale your delivery operationsPerfecting the customer experience while protecting your bottom line
Guy Bloch, Chief Executive Officer, Bringg
Lior Sion, Chief Technology Officer, Bringg
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Mar 2008:50
Conference pass
CHAIRPERSON’S OPENING REMARKS
Keynotes
Lorenzo Calcagni, Chief Operating Officer, FLOWERBX
Mar 2009:00
Conference pass
Keynote: Taking an engineering centric approach when injecting technology and innovation into your operations
Keynotes
- Analyzing the evolving customer and using technology to facilitate their delivery needs
- Building a pan European logistics network and centralizing operations with omnichannel in mind
- From cashier less shopping to the cloud – How can we scale our innovations?
- Creating an ecosystem of startups and partners to bring new ideas to the forefront
Atul Bhardwaj, Executive Vice President And Chief Technology Officer, MediaMarktSaturn
Mar 2009:30
Conference pass
Keynote: From the 4 walls to the last mile globally – Bringing it into the future
Keynotes
- What are the complexities of creating a multi-user network solution that works well with all of our delivery reps?
- From order fulfillment to final mile – revamping your systems to ensure a sustainable future
- Developing a cost-effective returns strategy based on market and customer preference
Graeme Carter, Group Vice President, Order Fulfillment And Distribution, Avon
Mar 2012:00
Conference pass
The circular system – Turning returned and damaged products into opportunities
Parcel
- Establishing facilities and developing an operating system to enable returned or damaged products for re-commerce
- Using apps and communications tools to make it easy for customers with unused products to return them
- Understanding the role that logistics providers play to achieve a successful circular business model
Jeff Denby, Co-Founder, The Renewal Workshop
Mar 2012:00
Conference pass
Using technology and delivery options to enable a frictionless customer experience
Heavy Goods
- How technology plays an integral role to provide a dynamic delivery service
- Offering delivery windows, evening and weekend deliveries and assembly services to deliver to customers on their terms
- Consolidating warehouses to enable more efficient deliveries
- Achieving a seamless information experience by integrating warehouses with your carriers and your brand
Steve Davies, Director Of Operations, Eve Sleep
Mar 2012:00
Conference pass
The use cases of artificial intelligence for both food and non-food retail
Grocery
- Ensuring that the technology you are investing in is effective
- Developing a centralized platform and team to ensure seamless integration
- Analyzing data to forecast the needs of warehouse and store supply
Olof Granberg, Group It, Data And Analytics, ICA Gruppen
Mar 2012:00
Conference pass
Revamping legacy systems to transition from multi-channel to omnichannel
Data & Analytics
- Understanding the complexities that come with upgrading your systems to support omnichannel capabilities
- Using project management providers that will help keep older systems aligned with newer systems
- What role does click & collect, the store associate and the provider play to achieve a full omnichannel experience?
- Evaluating third party providers who have appropriate omnichannel experience and automation capabilities
Caroline Gildea, Head Of Omni-Channel Operations, Life Style Sports
Mar 2012:00
Conference pass
27 different countries, 27 different entities plus the rest of Europe – How do you develop an efficient transportation network?
Cross Border
- Understanding the different entities across Europe and choosing the right partner based on the origin of your goods
- Developing an appropriate transportation network that will reduce both costs and transit times
- Directly injecting goods from one country to another to remove the “middle man”
Borja Novoa, Senior Logistics Manager, Redbubble Inc.
Mar 2012:00
Conference pass
Shipping a wide array of products using a mix of drones, robots and electric vehicles
Urban Logistics
- Using drones, robots and electric cars to deliver everything from groceries to hot foods and home goods
- Analyzing the impact that drone deliveries have on labor costs and operational costs
- Developing a framework for delivery routes to avoid potential impediments and decrease risk of damages
- Partnering with appropriate providers that will help convert different technologies into actual use cases
Maron Kristófersson, Chief Executive Officer, Aha
Mar 2012:20
Conference pass
Re-thinking UK returns – Understanding multiple offerings and using BI
Parcel
- Analyzing returns options provided to consumers from a pureplay, omnichannel and overseas retailer perspective
- Understanding foul stock and how much it costs for your operation
- Using BI and current technology to improve the consumers journey through the entire returns process
Mar 2012:20
Conference pass
Safely and effectively delivering fragile and heavy items within days
Heavy Goods
- Designing a file mile infrastructure that supports delivery to consumers within days
- Finding providers that can deliver fragile items in a safe and timely manner
- How do you balance the need for additional services with the costs that they incur?
Anna Ossowska, Logistics Operations Manager, MYCS
Mar 2012:20
Conference pass
The Portuguese consumer – What are their expectations and how do we optimize our service levels?
Grocery
- From dark stores to in-store picking – How do we maintain numerous fulfillment methods?
- Using third party providers and dropshipping for food and noon food items
- Analyzing what international players are doing and effectively incorporating those into your own infrastructure
Pedro Santos, Head eCommerce & Mobile, Sonae MC
Mar 2012:20
Conference pass
From offices to residentials – Making the most of your data to improve customer experience
Data & Analytics
- Seamlessly monitoring the data that comes from delivering to the office and to the home on a monthly basis
- Working with data teams to implement big data and machine learning projects for forecasting and customer clustering
- Leveraging an app and the data that it generates to better understand the consumer and improve their experiences
Javier de la Llave, Innovation Director, Aquaservice
Mar 2012:20
Conference pass
Global distribution from one facility – Understanding the importance of carrier engagement and technology
Cross Border
- Seamlessly integrating multiple carriers and staying connected with their systems to achieve speed in transit
- Innovating the labels processes to enable carriers to efficiently move across their networks
- Using technology providers who work best with your needs and help integrate carriers
Andrea Lombardo, Head Of Emea Logistics And Distribution, Luxottica
Mar 2012:20
Conference pass
Analyzing the different use cases of delivery drones and how they will improve delivery pathways
Urban Logistics
- Sourcing drone technology that will support the product you are delivering and the environment you are delivering in
- From medical supplies to eCommerce parcels - Evaluating the efficiency of drones in different uses cases
- Providing a better logistics infrastructure in areas that have a need for delivery pathways
Jef Geudens, Strategy Manager, Skyports
Mar 2012:40
Conference pass
How a traditional B2B player is developing its infrastructure to seamlessly incorporate B2C
Parcel
- Developing the logistical capabilities to seamlessly merge b2b and eCommerce
- Partnering with appropriate providers that will enable you to find smart solutions for the final mile
- How can we identify what consumers value from a brand perspective and use it as an advantage?
Nicholas Hawkins, Senior Director Distribution Emea, The LEGO Group
Mar 2014:00
Conference pass
1. Customer-driven delivery options – Playing the balancing act between service levels and costs
Roundtables
Kieran Donovan, Global Head Of Supply Chain And Logistics, The White Company
Mar 2014:00
Conference pass
2. Omnichannel integration – Understanding the customer across your channels and providing a seamless experience
Roundtables
Olivier Luxon, It Director, E-Commerce, Digital And Big Data, Carrefour
Mar 2014:00
Conference pass
3. Self-service delivery options - Improving customer experience through convenient and flexible delivery options
Roundtables
Miguel Hera, Delivery Experience Manager, Zooplus
Mar 2014:00
Conference pass
4. City logistics + urban delivery – Incorporating it into the entire transportation system
Roundtables
Thorsten Runge, Chief Executive Officer, Thorsten RUnge Consult
Mar 2014:00
Conference pass
5. Planning and allocation – How do you build out complete visibility of events during the transport of your inventory?
Roundtables
Adam Wielgosz, Supply Chain Director, Mars
Mar 2014:00
Conference pass
6. Returns and Technology - How can technology be leveraged to evolve your returns process?
Roundtables
Andrew Seirlis, Head of Supply Chain, EMEA, Groupon
Mar 2014:00
Conference pass
7. In-house vs outsourced last-mile delivery – What are the tradeoffs?
Roundtables
Mac Eberhart, Head Of Logistics And Operations, FLOWERBX
Mar 2014:00
Conference pass
8. International shipping and customs – Preparing for regulatory changes and adjusting payments and transportation metrics
Roundtables
Alexandre Eyraud, Manager, Trade and Logistics, EMEA, Tiffany and Co
Mar 2014:40
Conference pass
Leveraging your warehouses and third-party providers to optimize omnichannel fulfillment
Parcel
- Expanding your logistics infrastructure to support multiple channels and provide a consistent customer experience
- Efficiently distributing stock to reduce congestion and improve delivery times
- Analyzing different transportation modes and understanding which mode is best for specific use cases
- Partnering with appropriate providers to make informed decisions with inventory and utilize order fulfillment software
Riccardo Valle, Director Of Logistics, Hawkers Group
Mar 2014:40
Conference pass
Exclusively transporting custom made and delicate items with safe packaging
Heavy Goods
- What precautionary measures do we have to take to ensure that furniture items are safely transported?
- Maintaining exclusive transport to avoid risks of damaged goods
- Using appropriate packaging to protect items while in transport
Diogo Oliveira, Director, KOR - Hotel Furniture
Mar 2014:40
Conference pass
FMCG products – Ensuring safe warehousing, storage and transportation measures
Grocery
- Using different temperature and shipping zones within the warehouse to cater to specific product needs
- Evaluating the best storage and shipping methods based on the strict temperature requirements of your goods
- Working with your providers to ensure that products reach the distributor or the end customer efficiently
Adam Wielgosz, Supply Chain Director, Mars
Mar 2014:40
Conference pass
Maintaining a nimble set of tools and software to harness your data
Data & Analytics
- Leveraging data to better understand your markets and your consumers
- Using multiple data tools and software to make the right decisions based on gathered insights
- Filtering through data to ensure appropriate information is being exploited
Estefanía Yagüez, Director Consumer Insights & Market Intelligence, L'Oreal
Mar 2014:40
Conference pass
Bridging the gap between European retailers and Chinese consumers
Cross Border
- Listing EU products on Chinese marketplaces and shipping directly to Chinese consumers
- From customs to customer service – How do we navigate the complexities of different cultures and customer service teams?
- Understanding the importance of choosing the right logistics provider to safely transport your goods
Oliver Prothmann, Founder And Chief Executive Officer, PANDA.BLACK
Mar 2014:40
Conference pass
Analyzing consumer expectations in target markets to dictate your shipping and warehousing decisions
Urban Logistics
- Understanding consumer preferences in different markets to make effective shipping decisions
- Warehouse placement and warehouse operations – What are the most important factors to consider?
- Maintaining sustainable eCommerce growth using appropriate systems and processes
Valerie Siegle, Founder And Managing Director, Selection Gustavia
last published: 27/Sep/19 14:25 GMT
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