How can airports work with assorted stakeholders to enable a better passenger experience?
SSI is a service and consultancy company, specialised in Studying, Styling, Implementing and managing on-board services. CEO Jérome Felici spoke to Blue Sky and shared his predictions about changing customer expectations and why meeting these should be a the forefront of a competitive business model.
Find out more on:
- Biggest challenges airlines face to create a great passenger experience
- Areas stakeholders should be focussing on to improve customer engagement and loyalty
- Important technologies that will impact passenger experience in the next 5 years
- How airports should work with assorted stakeholders to enable a better passenger experience
- How we can create a more personalised service and overall experience
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