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How to drive customer engagement using social media initiatives

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How can we harness social media to create greater customer engagement?

Christian Kamhaug, account manager for Gambit Hill+Knowlton Strategies, discusses lessons learned from Scandinavian Airlines.

Find out:

  • What the LEIA principle is and how it can enhance social relations
  • How crowdsourcing can further engage customers in the product
  • How to succeed in social media