How to inspire employee happiness and engagement to wow your customers

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Scott Klein, Customer Loyalty Team Manager and Donna Hengen, Customer Loyalty Team Manager at Zappos, presented at last year's Loyalty World USA conference on the topic, 'Inspire employee happiness and engagement to wow your customers.'

Some of the key topics covered in her presentation include:

Changing the mindset to empower representatives while removing fear of poor performance
Focusing on employee happiness to create optimal customer experience
Shaping your culture with core values utilized inside and outside the office

Download the presentation here.

How to inspire employee happiness and engagement to wow your customers

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