DAY ONE - TUESDAY 23 RD FEBRUARY, 2016
AirXperience / Aviation Interiors, Tuesday 23 February 2016
OPENING KEYNOTE PLENARY SESSION
08:45
Organiser’s opening remarks
08:50
Chairperson’s opening remarks
Mr Shakeel Adam, Managing Director, Aviado Partners Consulting GmbH
09:00
Vision 2020: How can airlines guarantee future success?
Join us for this exclusive interview, where a leader of a major airline outlines what it takes to succeed, and how they are planning to keep succeeding as the industry continues to ‘fly’ forward. Find out how they think disruptive technology and start-ups will keep changing the face of our industry, and their perspective on what air travel will be like in the near and long-term.
Interviewee: Mr Cam Wallace, Chief Sales & Commercial Officer, Air New Zealand
Interviewer: Mr Shakeel Adam, Managing Director, Aviado Partners Consulting GmbH
09:20
Aviation Leaders Panel: Looking to 2016 and beyond
Our Aviation Leaders Panel returns in 2016, following the amazing reception at our 2015 event. Join some of the industry’s best and brightest as they debate the biggest challenges facing the air travel industry in Asia and beyond. Key areas that will be addressed include:
- Current trends and outlook for the future of air travel
- Factors that drive profitability and factors that slow down the industry
- How can we as an individual airline and as an entire industry innovate ourselves?
- Market dynamics, business models, customer proposition, global network and scalability
Moderator: Mr Shakeel Adam, Managing Director, Aviado Partners Consulting GmbH
Robert Carey, Principal, McKinsey & Company
Mr Cam Wallace, Chief Sales & Commercial Officer, Air New Zealand
Vinay Dube, Senior Vice President - Asia Pacific, Delta Air Lines
Mr Juha Järvinen, Senior Vice President – Chief Commercial Officer, Finnair
10:20
Turning clicks into tickets: Personalised advertising for airlines
Where to? How soon? Leisure or business? For how much? Each flyer has travel preferences that are expressed from the moment they make the first search on your website. Join this session to learn how some of the world’s leading international airlines are turning real-time search data into personalised advertising that drives e-commerce and mobile sales.
Benedict Hayes, Managing Director, South East Asia and India, Sociomantic Labs
10:40
Exhibition Visit, Networking & Refreshments
AirXperience / Aviation Interiors
Chairperson
Jags Burhm, Vice President, Sales for Asia Pacific, Global Eagle Entertainment
IN-FLIGHT & CUSTOMER CARE
AirXperience / Aviation Interiors
11:40Standing out from the crowd: Creating the “wow” factor for your customers
- Identifying the key components of a great customer experience
- When does it start? Plane, airport or booking?
- Where next? What does the next generation customer experience look like?
Mr Juha Järvinen, Senior Vice President – Chief Commercial Officer, Finnair
AirXperience / Aviation Interiors
12:00Panel | Premium Economy: The new normal?
- Connectivity solutions for reliable inflight wi-fi connections
- How close are we to full aircraft e-enablement?
- Improving reliability and speed
- What does the future have in store?
Moderator: Fiona Blakey, Head of Product and Service Development, Thomson Airways
Iya Magen, Head of UP, El Al Airlines
Mr Kamal Hingorani, Senior Vice President & Head InFlight Services and Customer Experience, SpiceJet
Mr Cam Wallace, Chief Sales & Commercial Officer, Air New Zealand
AirXperience / Aviation Interiors
12:20Panel cont'
AirXperience / Aviation Interiors
12:40Show your customers that you really care: Discover smart customer care tools for airlines
We live in the era of the customer. Modern customers have higher demands, want special treatment, and enjoy tailor-made solutions and personalized experience. During the presentation I’ll show you how to use IT solutions in order to provide your customers with better, quicker and proactive care. Smart Tools like Social Media Reputation analytical module, Machine Learning engine or Proactive chat are the latest trends in customer care IT solutions and can give you a great advantage over your competition.
Maria Jakubowska, ECM Consulting Director APAC, Comarch
13:00
Networking Lunch & Exhibition Visit
IN-FLIGHT
AirXperience / Aviation Interiors
14:30IFE innovations and the role of BYOD
- Is it just about content, or does usability play a key role too?
- Curating content that appeals to all your passengers
- Will BYOD ever truly replace seat back entertainment?
- Challenges in rolling out BYOD initiatives
- What potential does IFE have as a revenue generating tool?
Azman Ahmad, General Manager, Product Management, Saudi Arabian Airlines
AirXperience / Aviation Interiors
14:50Designing a complete personalised travel experience with existing technologies and a “Human Touch” – How are we going to approach this?
There’s no question about it, people like to engage with other people – it is the characteristics and nuances of human behaviour that are essentially the make or break of successful interaction. It’s the human touch.
- How to create a personalised travel experience that is entertaining, surprising, inspiring and engaging
- It starts with the basics: What are our guest looking for?
- How existing technologies such as in-flight Wi-Fi, mobile devices and social media can help improve the customer experience at a manageable cost. What have you learned? Can we leverage technology to compliment the human connections better?
- A coordinated relationship between Cabin Crew and the Ground team
Mr Edwin Aisake, General Manager Inflight Service Delivery, Fiji Airways
AirXperience / Aviation Interiors
15:10My wireless IFE is a cash-cow!
Wireless IFE goes beyond enhancing passengers’ experience and comfort. It accelerates an airline’s mobile strategy, extends brand reach and drives ancillary revenues and lasting customer engagement.
The talk focuses on how wireless IFE helps airlines of every size to quickly and cost-effectively control the content, service delivery and commercial strategy.
The talk focuses on how wireless IFE helps airlines of every size to quickly and cost-effectively control the content, service delivery and commercial strategy.
- Creating an end-to-end passenger travel experience – on a single platform
- Wireless IFE as an ancillary revenue generation – How to get maximum ROI?
- Powerful data analytics – How to harness supports on-the-go for commercial and service decision-making
Tammam Shaibani, Chief Commercial Officer, PaxLife
AirXperience / Aviation Interiors
15:30Bringing back the magic of flight: Designing the one-of-the kind experience
Airlines worldwide have come to understand that the only way to get ahead of the competition is to provide a unique cabin product and great service. The most successful ones are also very good about consistently delivering an exceptional passenger experience.
We bring to this session Icelandair that has done a great job in creating a unique experience in 30,000 feet. Neither a luxury brand nor an LCC, the airline remains highly competitive by focusing on service and investing in an exceptional on-board product with a focus on Iceland as a cornerstone.
We bring to this session Icelandair that has done a great job in creating a unique experience in 30,000 feet. Neither a luxury brand nor an LCC, the airline remains highly competitive by focusing on service and investing in an exceptional on-board product with a focus on Iceland as a cornerstone.
- Hekla Aurora aircraft and the Northern Lights interior: Using lighting to improve passenger experience
- The holistic strategy: From personal IFE, in-seat IFE, fleet wide Wi-Fi to lounges, airport check-in and marketing messages.
- What’s coming next? Major trends and where we should be going short-, medium- and long-term
Gudmundur Oskarsson, Director, Marketing and Business Development, Icelandair
15:50
Exhibition Visit, Networking & Refreshments
ROUNDTABLE DISCUSSION SESSION
Now’s your chance to get really interactive! Simply pick one of our roundtable topics and join the debate. Numbers will be limited at each table, to ensure everybody gets their chance to participate in the discussion.
16:30
Achieving operational efficiency through automation
Airlines’ IT systems are typically structured in silos, operating independently and making streamlining difficult. IT leaders have turned to automated solutions to link the systems together, minimise human errors, and improve economic value. Come and exchange ideas with IT leaders on how and where to implement automation and what integration framework is needed.
Mr Harry Teng, Chief Information Officer, V Air
16:30
APIs for the skies: Benefits of XML API distribution for airlines
The travel industry is rapidly evolving. New low-cost carriers are challenging established airlines, while at the same time consumers are demanding higher visibility into pricing, real-time information about their flights, more streamlined check-in, and better travel experiences. The entire travel sector has to adapt, but for airlines, it’s crucial. The way forward requires the ability to easily share data, forge new partnerships, and create experiences to meet both industry and consumer demand. These challenges are best met through application programming interfaces (APIs).
Mr Yanik Hoyles, Director of New Distribution Capability Program, International Air Transport Association (IATA)
16:30
Building and institutionalising effective knowledge management
High turnover rate and overload of data are making knowledge management (KM) increasingly more important. This creates a pressing need for airlines to build and implement an effective KM project to facilitate decision-making capabilities and stimulate innovations.
Pradeepa Kekulawala, Head of Human Resources, SriLankan Airlines
16:30
Cross device digital marketing: Reach, re-engage & convert customers over multiple screens
Yuko Saito, Managing Director, Southeast Asia, Criteo
16:30
Distribution: Online only or do we need the GDS/Agents?
With Lufthansa introducing Distribution Cost Charge and Ryanair announcing its plan to become the "Amazon of travel", the airline distribution landscape has never been so critically shaken up. Join us in a discussion on how the distribution ecosystem will evolve, and how we as individual airline and as an industry can prepare and innovate ourselves when the distribution paradigm is shifting.
Mr William Cavendish, Vice President Distribution Strategy - Global Sales, Emirates
Otto Gergye, Former Senior Vice President Global Sales, airberlin
16:30
Get ahead of the competition with effective fuel process optimization
Learn from airline experts and fuel management specialists about how all processes relating to fuel can be efficiently handled in one software platform. This leads to benefits such as effective allocation of tasks to allow for greater workforce focus, efficient tendering to give fuel buyers the tools to negotiate the best deal for the airline, automated invoice verification to eliminate overpayments and planning precision to ensure fuel budgets are met in line with company goals.
Andy Smith, Sales Director, FuelPlus
16:30
How to better handle disruption and irregular operations
Airlines operate in a volatile environment, where extreme weather conditions, industrial action, air traffic congestion, security alerts and more disrupt operations and generate unexpected costs. Join this session to debate how to restore normal services quickly and cost-efficiently.
Manish Sinha, Chief Operating Officer, Hyderabad International Airport
Patrick Fennell, Head of Operations Integration, Oman Air
16:30
How to effectively use social media for branding?
Building a consistent brand image using social media is far from easy, and faux pas are bound to happen. For airlines, social media branding can be incredibly tough due to a wide and growing audience. This roundtable would see marketing experts sharing the best practices they know, the worst social media mistakes they’ve seen, and how to avoid these pitfalls.
Yik Chuan Teh, Director, Sales & Marketing, Tigerair Singapore
16:30
How to grow ancillary revenue from your operational notifications
Join us to take a deeper look into the various opportunities your operational notifications can provide in driving additional ancillary revenues. From the hidden opportunities in your flight status and pre-departure communications to maximising value from disruption notifications – we’ll discuss and debate how you can provide targeted, tailored offers best suited to the individual passenger and grow a healthy ancillary revenue, all whilst maintaining outstanding customer service.
Nicholas Key, Chief Executive Officer and Co-Founder, 15below
16:30
If we are ready to move to the cloud, how should we do that?
When we talk about the cloud, very few of us ask ourselves if we really know what are the exact pros and cons of it? Is cloud a good idea? If you are a new airline and haven’t invested a lot in in-house data centre, then cloud computing might be more valuable. But if you’re an older one with existing data centre, it’s difficult. Cloud computing might not be as simple as putting your data onto a third-party server. This roundtable will look at the key factors for CIOs to consider before moving their IT infrastructure to the cloud.
Davesh Shukla, Chief Information Officer, Delhi International Airport
16:30
In-flight experience: How to reconnect passengers to the magic of flight
Fiona Blakey, Head of Product and Service Development, Thomson Airways
Ms Apple Ignacio, Director - Guest Experience And Innovation, Cebu Pacific Air
16:30
India and South Asia: Capturing the growth prospects
With heavy fuel tax, strict regulations and scare trained pilots, profits for the airline sector in India and South Asian are hard to come by. Despite all the difficulties, aviation leaders remain optimistic because from the demand side, the market looks promising. GDP per head is growing quickly by global standards; and as people become richer, they fly more. Join us in a ‘spicy’ discussion to make sense of what’s going on and how to navigate the growth path in this region.
Suresh Nair, General Manager - India, Sri Lanka and Bangladesh, AirAsia Berhad
16:30
Long-haul low-cost: How to replicate short-haul success on longer routes
Given the success of short-haul LCCs in most regional markets, it is expected that LCCs would next venture into long-haul markets. Critical questions would be how LCCs can compete on routes served by established FSCs, and how the growth of long-haul low-cost model would affect FSCs' business strategies?
Rick Howell, Executive Advisor, Cebu Pacific Air
Pascal Bélanger, Vice President & Chief Commercial Officer, Winnipeg Airports Authority
16:30
Making sense of technology in competitive environments
Airlines are eager to supplement their IT with a collection of new add-on solutions to distance themselves from competitors. But it is the role of IT to create a high-performing business which until now have been hard/expensive and haven't delivered everything it promised. Join our roundtable where we will explore the facilitating factors for innovation (initiatives, standardisation, partner cooperation, role of technology, etc.) and discuss: What is the future as personalised technology becomes affordable and ubiquitous throughout consumer channels as the world moves toward a totally networked society; How can airline IT handle the constant data dump? We will also look at how airlines can avoid the imminent bottle necks of ancillary merchandising in cluttered booking windows with many different products, prices and bundles whether intelligently or not.
Syed Naveed, Chief Executive Officer, Proavos Aviation Solution
16:30
More choice and flexibility, more revenue: Product strategies to serve contemporary corporate travellers
Corporate travelers bring substantial revenue to airlines by purchasing additional services and using frequent-flier programs and other incentives. Realising the unique needs of corporate travellers is essential to ensure that airlines design and deliver products in a way that supports their needs. This roundtable will look at how airlines can integrate new options into their travel programmes while still tracking and controlling purchase behaviour of the corporate travel sector.
Joanna Patterson, Head of Global Corporate Sales, China Eastern Airlines
16:30
Next Generation Merchandising: Are Asian airlines maximizing the potential from IATA NDC, Branded Fares, Ancillary Bundles and other strategies which comprise the new Merchandizing frontier?
It is clear that Merchandising has an established foothold in airline revenue generation strategy. But with the growing interest in IATA NDC, the increasing popularity of Branded Fares and introduction of Dynamic Ancillary Bundles, Air Merchandising has traversed far beyond the cross-sell of bags and seats on airline.com. To what extent are Asian Airlines embracing these Next- Gen Merchandizing opportunities? What do airline executives need to know and do to set out on a new journey towards Merchandizing success?
Paul Byrne, Senior Vice President, Development, OpenJaw Technologies
16:30
North Asia: Innovative business models
One of the key drivers of APAC’s growth has been the airlines shifting capacities to North Asia. Some carriers show their ambition in achieving double-digit capacity growth. Come join our discussion on how to secure presence and increase profit in this market.
George Weinmann, Chief Executive Officer, MEGA Maldives Airlines
Andrew Cowen, Chief Executive Officer, HK Express
16:30
On-ground experience: Which passenger touch points are problematic and innovative solutions to make travelling a lot easier?
Bombi Bomantara, Group Head of Ground Operations, AirAsia Berhad
16:30
Payment innovations: Serving mobile customers without credit cards
Developing markets in APAC are seeing fast growth of mobile users, allowing airlines to push their offers straight to the hands of customers. However, the transaction is hindered by low credit card penetration. Join this session to explore how airlines are starting to provide payment alternatives, to allow sales to grow despite the lack of cardholders in the region.
Jerome Seidita, Mobile Commerce Director, Nok Air
16:30
Southeast Asia: Overcapacity and how to stay profitable?
Most SEA air travel markets have suffered from overcapacity. SEA air traffic is forecast to triple over the next 20 years to 270 million passengers, making it the world's sixth largest. The potential growth and also expected fierce competition are fuelled by the backdrop of the likely ASEAN Open Skies. Come join airlines who have a stake in this region to discuss how to expand services and solidify their position.
Jirapon Hirunrat, Vice President, Network Management, Bangkok Airways
Paul Carroll, Head of Revenue Management, AirAsia
16:30
Storytelling: Putting the passenger at the heart of your story
Flying is a fascinating experience. And always a good story to tell. Airlines are now increasingly embracing the art of storytelling in their marketing and communication efforts rather than relying on traditional corporate speak. With some of most compelling content and stories coming out of airline brands today, this session will look into best practices in storytelling for airlines, the pitfalls and rewards; and how to blend the message and the medium to build brand love.
Tina Di Cicco, Chief Marketing Officer, Air Juan
16:30
The value of talent in pricing and revenue management: How to empower your people to maximize revenue
Robert Carey, Principal, McKinsey & Company
16:30
To join or not to join an alliance: The new partnership strategies
The decision to join an airline alliance is very important strategic decisions to take for an airline, let alone for smaller carriers that need to prove to existing alliance members that they represent a good addition to the group. All in all, joining an airline alliance comes with a number of benefits and pitfalls. We invite you to join a discussion on what airlines should know prior to making the important decision of joining an alliance, and if to join, how to make the alliance a successful one.
Michael Burke, Assistant Director, Commercial, Hong Kong Airlines
16:30
Using Big Data to gain full and timely control over cost and revenue
Airlines are starting to produce insights on the actual cost and revenue on a daily basis to take timely appropriate actions. IT leaders need to know what information is useful and which method to deploy in order to effectively mine and analyse huge amounts of data. Join this discussion to explore how.
Igor Roytman, Chief Information Officer, Sirena-Travel
Sirinun Jiradilok, Managing Director, Information Technology, and Payment Solutions, Nok Air
KEYNOTE PLENARY SESSION
17:20
Working with tomorrow’s industry pioneers: Innovating and disrupting aviation for the future
With amazing new start-ups and disruptive technologies appearing every day, the innovators will be the winners in the aviation industry of the future. Hear how the Lufthansa Innovation Hub is teaming expert Lufthansa staff with early stage companies and a cross-industry advisory board to create innovative and exciting offerings that will change the travel landscape.
Sebastian Herzog, Chief Strategist & Co-Founder, Lufthansa Innovation Hub
17:40
The Travel Disruptors Panel: Shaping the future of air travel
In today’s internet-based era, the talk of the town is customer-centricity, personalisation, and customisation. That means customers want transparent airfare comparisons, seamless check-in, comfortable seating, cut-rate hotels, recommended restaurant premises and a whole load of additional services. Given the new complexity in customer’s expectations, those who are able to sort it out will lead the game.
Join us in a thought-provoking debate of the future of air travel – where some of the industry’s game changers would discuss how different players can make money in more earnest ways, and how passengers can enjoy the journey more, too. Key areas that will be addressed include:
Join us in a thought-provoking debate of the future of air travel – where some of the industry’s game changers would discuss how different players can make money in more earnest ways, and how passengers can enjoy the journey more, too. Key areas that will be addressed include:
- Who are the latest companies shaking up the airline industry? Who is the next disruptor?
- What would change the face of the travel business in a revolutionary way?
- If we started an airline from scratch, what would we do?
- Radical ideas and know-how to get things done
Moderator: Shashank Nigam, Chief Executive Officer, SimpliFlying
Sebastian Herzog, Chief Strategist & Co-Founder, Lufthansa Innovation Hub
Steve Hui, Founder, iFLYflat
Eric Gnock Fah, Co-Founder, Klook
18:30
Networking Drinks Reception
last published: 21/Feb/16 09:26
DAY TWO - WEDNESDAY 24 TH FEBRUARY, 2016
AirXperience / Aviation Interiors, Wednesday 24 February 2016
08:59
OPENING KEYNOTE PLENARY SESSION
09:00
Organiser’s opening remarks
09:05
Chairperson’s opening remarks
Conrad Clifford, Regional Vice President, Asia Pacific, International Air Transport Association (IATA)
09:15
LCC Leaders Panel: Where do we go from here?
Our LCC Leaders Panel returns in 2016, following the amazing reception at our 2015 event. Join some of the LCC industry’s best and brightest as they debate the biggest challenges facing low-cost travel in Asia and beyond. Just some of the issues they will address include:
- Where are the biggest new revenue generation opportunities for LCCs? How has the market changed in 2015?
- Will we see more LCCs offering premium cabins, to tempt away FSC business travelers, and will they be successful?
- How can we overcome the critical challenges of overcapacity, weak profitability, pilot shortages, safety concerns and liberalization?
- What are the opportunities for LCC partnerships, and is there a real appetite for them? Will LCCs join the global alliances?
- Do we need to see a redefinition of the LCC business model?
- Are we heading for a period of consolidation?
Moderator: Conrad Clifford, Regional Vice President, Asia Pacific, International Air Transport Association (IATA)
Mr James Rhee, Chief Executive Officer - North Asia, AirAsia
Mr Campbell Wilson, Chief Executive Officer, Scoot
Stephen Wang, President, Spring Airlines
Mr Albert Burhan, President & Chief Executive Officer, Citilink
10:30
Exhibition Visit, Networking & Refreshments
AirXperience / Aviation Interiors
Chairperson
Mr Elliott Black, Director, Office Of Airport Planning and Programming, Federal Aviation Administration
ON-THE-GROUND
AirXperience / Aviation Interiors
11:30Panel | Terminal design in 2016 and beyond
- How are airport design practices changing to create a more passenger-centric experience?
- How to use design to put passengers in a spending mood: Retail and dining perspectives
- What technology innovations are changing the way we think about airport design?
- Designing a terminal that can cope with increasing passenger numbers comfortably
Moderator: Mr Elliott Black, Director, Office Of Airport Planning and Programming, Federal Aviation Administration
Gautsil Madani, Vice President Marketing and Business Development, PT Angkasa Pura II
Andrew Harrison, Chief Executive Advisor, Mactan-Cebu International Airport
Atty. Emigdio P. Tanjuatco, III, President & Chief Executive Officer, Clark International Airport
Javed Malik, Senior Vice President Airport Operations, Bengaluru International Airport
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11:50Panel cont'
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12:10Upgrading existing airports and building a world-class hub
By 2034, Indonesia is expected to be the sixth largest market for air travel. By then some 270 million passengers are expected to fly to, from and within the country. That’s three times the size of today’s market. That also means, there is a big role for airport operators to make the aviation sector flourish.
Join PT Angkasa Pura II to hear what it has for airlines at Terminal 3 to be opened in mid-2016, and its masterplan to improve capacity and travel experience.
Join PT Angkasa Pura II to hear what it has for airlines at Terminal 3 to be opened in mid-2016, and its masterplan to improve capacity and travel experience.
- Redesigning existing airport terminals to cope with air traffic growth
- Upgrading retail space to increase passenger revenues
- Cutting-edge digital installations and interactive technologies
Gautsil Madani, Vice President Marketing and Business Development, PT Angkasa Pura II
AirXperience / Aviation Interiors
12:30The world's first resort airport: New terminal design & adding values to waiting time
Mactan-Cebu International Airport is building a “resort hotel” terminal, which is due to completion in February 2018. Join them to hear the detailed plan, what’s in it for the airlines, and how they would take the travel experience to the next level.
- Inspiring design that makes the airport not just a gateway, but a destination
- Being smart with colours, materials and styles
- Balancing costs against comfort and quality
- Creating a haven for your passengers
Andrew Harrison, Chief Executive Advisor, Mactan-Cebu International Airport
12:50
Networking Lunch & Exhibition Visit
ON-THE-GROUND
AirXperience / Aviation Interiors
14:00Shop, dine, relax and travel: Enhancing on-ground retail experience
Perth Airport recently opened its newly transformed Domestic pier for Virgin Australia and transformed its International Terminal 1, as part of the airports $1bn expansion project. A further $54m is being invested this year in a new International forecourt and check-in retail, food and drinks concept to showcase Perth’s climate, landscapes and lifestyle.
It will including travel luggage, health products, with a full service restaurant and an ice cream, juice and coffee kiosk.
Using technology, the traveller will be connected at all times with the information they need for a wonderful journey.
Join the airport to hear how it is working towards the vision of a vibrant place to shop, dine, relax and travel through.
It will including travel luggage, health products, with a full service restaurant and an ice cream, juice and coffee kiosk.
Using technology, the traveller will be connected at all times with the information they need for a wonderful journey.
Join the airport to hear how it is working towards the vision of a vibrant place to shop, dine, relax and travel through.
- How technology, product selection and terminal design can help to improve the customer journey and support revenue growth in airport retail
- Barriers to airport shopping experience and how to remove them
- Addressing the opportunity and complexity of what the consumer wants from an airline-airport collaboration perspective
Adam Levin, General Manager Marketing, Perth Airport
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14:20Next generation mobile check-in
How Hong Kong International Airport (HKIA) is leading the transformation of mobile check-in to deliver an enhanced experience for customers – eliminating airport queuing and thus providing customers with greater speed and ease through the airport terminal.
Mr Chris Au Young, Assistant General Manager, Airport Authority Hong Kong
AirXperience / Aviation Interiors
14:40Creating a happy flow: Air France-KLM’s single biometric passenger token
- Implementing biometric technology to remove passenger pain points at the terminal
- How to improve airport customs and security processes
- Smart ideas to solve unacceptably long queues
- How will this trend continue? Will the APAC start to see more acceptance and utilisation of biometric identification?
Mark Kramer, Director Customer Relations and Interactions, Air France - KLM
16:00
Exhibition Visit, Networking & Refreshments
17:00
Close of Aviation Festival Asia 2016
last published: 21/Feb/16 09:27
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