Thandeka Buthelezi | Executive Manager: Customer Services

Thandeka Buthelezi, Executive Manager: Customer Services, PRASA

I’m currently an Executive Manager of Customer Services at Prasa Rail one of the Divisions of PRASA. I’m responsible for the customer value chain and ensuring that customer experience is improved at every touchpoint. I started as Assistant Manager in 1999 and was given an opportunity to establish the Department at a Head Office level. I’m also responsible for setting of fares and collection of revenue.
Before joining PRASA I was a teacher for more than 10 years. I was teaching Economics and Accounting. At the time of my departure I was heading Department of Commerce.
I hold B Com (ed) degree from University of Limpopo and a certificate in Management Advancement Programme from Wits University.


Rail Festival Day 2 @ 12:35

Gaining rail’s market share in the South African transport mix

  • Modernising our services to encourage rail travel: sharing our vision for the future of rail
  • Making it easier to travel: the role of the journey to and from the station
  • Communicating our product effectively to share how we are improving the service
last published: 16/Oct/18 16:25 GMT

back to speakers

Get Involved At The World Rail Festival 2018


To Sponsor Or Exhibit


Adam Hayward
t/ +44 (0)207 092 1166




To Speak


Catriona Smith
+44 (0)207 092 1198




To Register


Tayyab Abbasi
+44 (0)207 092 1210