Pascal Lannoo | Head of Customer Experience

Pascal Lannoo, Head of Customer Experience,

Head of the Digital Customer Experience (Web & Mobile) at (> 4 billion € turnover) since 2014, Pascal Lannoo founded ithe Mobile Business department of the Top 1 French e-merchant (whose mobile sales currently represent the half of the global bookings), n 2011. is one of the very first players in Conversational Commerce. Pascal Lannoo is one of the pioneers of digital in France. Since 1999, he has joined online sales structures (,, …) before becoming a consultant in e-commerce and digital marketing (Ford, Redcats, Advancia Negocia, IRSN, Cengeps, Lapeyre), topics on which he spoke in France and abroad. He is the author of bestselling book 'French Digital Marketing'.


Rail Festival Day 1 @ 14:45

The role of personalisation and data mining in social commerce

  • Understand how transport operators can overcome the limitations of traditional online sales channels
  • Breaking down the challenges and data mining opportunities of social commerce
  • Discuss Oui SNCF’s predictions for the future of personalised travel, from booking to on board
last published: 16/Aug/18 15:35 GMT

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