Jerry Angrave | Customer Experience Director
Empathyce

Jerry Angrave, Customer Experience Director, Empathyce

Jerry Angrave is a Certified Customer Experience Professional and managing director of Empathyce.  Jerry is an advisor to business leaders who want to make their organisation stronger and more efficient by knowing the real impact of the way they work on customers and employees. Helping to build on cross-industry best practices, Jerry has worked with airlines in New Zealand and with companies that include being from the travel, financial, legal, utilities and pharmaceutical sectors. He has spoken at travel-related events around Europe on using customer experience as a strategic discipline and runs coaching and workshop sessions on the subject.  

Appearances:



Rail Festival Connectivity Summit Monday 13th November @ 13:20

Chairman’s Introduction

Rail Festival Connectivity Summit Monday 13th November @ 16:15

Uncovering the how rail can overcome optimising connectivity & on-board services for rail

  • Understanding your customers and the real opportunities to improve experiences and increase retention
  • Developing a clear business need to implement connectivity and provide other services: convincing your board
  • What I wish I had known earlier… key take away’s from our experiences and hear about our future plans

Rail Festival Day 1 14th November @ 11:20

Technology and Strategy Roundtables

With rising passenger expectations and rapidly-changing technology, how can we as an industry evolve to meet these challenges? Our roundtables are hosted by senior level topic specialists. Participants are asked to introduce themselves to the table, and then as a group, they brainstorm and produce their suggestions on what technology would work best for them. After 35 minutes, there is one rotation, so participants can join two tables during the session.
 

Monetising the emotional highs and lows: Securing greater revenue by understanding the emotional experience of travel

Rail Festival Day 1 14th November @ 12:29

Chairman's Introduction

Rail Festival Day 2 15th November @ 12:29

Chairman's Introduction

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