Duncan Henry | Head of Ticketing
Rail Delivery Group

Duncan Henry, Head of Ticketing, Rail Delivery Group

Duncan has worked extensively in customer roles for organisations active in telecoms, financial services and transport at organisations such as BT, ATOC, Barclays, Arriva and Sky. An expert in simplifying complexity for customers, Duncan’s focus at Rail Delivery Group is modernising retail for UK rail, improving ticketing and identifying the successful technologies of the future. Duncan is a provocative thought leader with broad ranging interests and has tracked for many years the development of, amongst other things, autonomous vehicle guidance, biometric identity systems and the psychology of cryptocurrencies.


Rail Festival Day 1 @ 14:45

What are the implications of new technologies for the customer?

  • How are Rail Delivery Group revolutionising customer journeys?
  • Along with biometrics, discover which future ticketing technologies RDG are harnessing
  • Discuss how rail can enhance customer proposition, while building value digitally?
last published: 12/Nov/18 18:15 GMT

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