Ticketing and MaaS

 

TICKETING AND MAAS ADVISORY BOARD

 

Birgit Wirth, Head of Innovation Projects, Deutsche Bahn

Birgit Wirth
Head of Innovation Projects
Deutsche Bahn

Chris Perry, Director, Intelligent Mobility Solutions

Chris Perry
Director
Intelligent Mobility Solutions

Enrique Fernandez-Pino, CIO, The Go Ahead Group

Enrique Fernandez-Pino
CIO
The Go Ahead Group

Peter Krumm, Strategy & Development Director, Conexxion Transdev

Peter Krumm
Strategy & Development Director
Conexxion Transdev

Markus Basler, Head of Digital Transformation & Strategy, SBB

Markus Basler
Head of Digital Transformation & Strategy
SBB

Sami Sahala, ITS Chief Advisor, Forum Virium Helsinki

Sami Sahala
ITS Chief Advisor
Forum Virium Helsinki

 

Ernesto Sicilia, MD and Chairman, Trenitalia UK

Ernesto Sicilia
MD and Chairman
Trenitalia UK

 

Valerie Lefler, CEO, Liberty Mobility Now, Inc.

Valerie Lefler
CEO
Feonix - Mobility Rising

Prabhas Kumar, AFC Specialist Technical Affairs – Minister’s Office, Ministry Of Transport And Communication

Prabhas Kumar 
AFC Specialist Technical Affairs – Minister’s Office
Ministry Of Transport And Communication

Robert Jan Ter Kuile, Strategic Adviser, G.V.B.

Robert Jan Ter Kuile 
Strategic Adviser
G.V.B.

Dr Padet Praditphet, Director, Common Ticketing Office, Office of Transport and Traffic Policy and Planning (OTP), Ministry of Transport of Thailand

Dr Padet Praditphet 
Director, Common Ticketing Office
Office of Transport and Traffic Policy and Planning (OTP), Ministry of Transport of Thailand

 

Christophe Lemaire, Director of Modernisation Program, Smart Navigo, SNCF

Christophe Lemaire 
Director of Modernisation Program, Smart Navigo
NCF

  

 
Andrew Salzberg, Head of Transportation Policy and Research, Uber


Andrew Salzberg 

Head of Transportation Policy and Research
Uber    

Duncan Henry, Head of Ticketing, Rail Delivery Group

Duncan Henry  
Head of Ticketing
Rail Delivery Group
 
Silvester Prakasam
Deputy Director Fare System
Land Authority, Singapore

 

SEE MORE SPEAKERS

DAY 1  |  DAY 2  |   DAY 3 

MAAS, Monday 12 November 2018

12:00

Welcome Lunch

MAAS IN ACTION

Sami Sahala
MAAS
13:00

Case Study: Getting to grips with MaaS

  • What you need to know about the importance of ‘true’ MaaS?
  • Capitalise on the key benefits for rail in urban mobility
  • How can this be upscaled on a regional and national level?
Sascha Westermann
MAAS
13:30

The framework behind mobility

  • Get to grips with establishing urban MaaS projects
  • Unpack the different types of MaaS and how local conditions affect this
  • Understand how customer experience can be maintained
Silvia Kaupa-Götzl
MAAS
14:00

Understanding the touchpoints of rural MaaS

  • Identifying the necessity for on-demand transport services in sparsely populated regions
  • Consider the most suitable digital framework for rural mobility network
  • Discuss how larger operators can remain agile and adaptable as demands for transport services evolve
Chris Perry
MAAS
14:30

Panel: How can transport operators foster collaboration?

Topics discussed will include:
  • Incentivising operators to integrate in innovative ways
  • How revenue can be shared equitably
  • Which player should own the customer relationship?
15:00

Afternoon Networking Coffee

BUSINESS MODELS

Valerie Lefler
MAAS
15:30

How do business models differ between rural & urban MaaS?

  • Identify the differing needs of passengers for different rail operators
  • Bringing together local authorities and communities for the MaaS business model
  • How can integration of rural and urban mobility be made possible?
Piia Karjalainen
MAAS
16:00

Taking MaaS to the next level

  • Evaluating the ways in which current systems can be improved
  • Exploring means of scaling MaaS and mobility offerings up to have regional, national and global scope
  • How will different rail operators fit into the future of mobility?
Vikenti Kumanikin
MAAS
16:30

Interoperability and urban mobility – how are bike share operators leading the way?

  • Getting to grips with interoperability facilitated by open platforms
  • Understanding how collaboration affects the business models behind MaaS
  • Discussing the potential for integration of bike and rail in the bigger mobility picture
17:00

Welcome Networking Drinks

last published: 16/Aug/18 16:35

 

TICKETING, Tuesday 13 November 2018

08:00

Registration Opens

PREPARING FOR THE FUTURE OF RAIL

Roger Van Boxtel
09:06

Looking forward to the mobility of the future and the role of railways in our society of 2040

This year, Roger Van Boxtel, CEO at NS will be joining us to share his organization’s vision for the next 30 years. From digital innovation to the rise of new modes of transport and mobility behaviors, understand how NS is positioning itself for the future.
Yves Desjardins Siciliano
09:20

Preparing Northern American rail for the next era of mobility

Join Yves Desjardins-Siciliano, CEO, Via Rail Canada to understand the big plans for the growth of passenger rail in Canada. From infrastructure growth, to new business models to fulfill the full end to end journey, Yves will be sharinghis vision with the audience.
Jochen Engert
09:35

Flixbus and the future of transport in Europe and beyond

Jochen Engert, MD, Flixbus will join us at an interesting point in the company’s expansion. Having established a dominating presence in Europe across Europe, Flixbus is now expanding to the US as well as venturing into the European rail industry with Flixtrain in Germany, Jochen will join us to Flixbus’ story and vision for the future.
10:20

Morning Coffee & Networking

Roger Van Boxtel
10:50

CEO Keynote panel

CEOs from MTR Express, Thello, Flixbus, Via Rail Canada and NS will take to the stage to discuss the biggest challenges facing the transport industry – and the opportunities they are keen to take grasp of.
round tables
11:30

Round Table Discussions

With rising passenger expectations and rapidly-changing technology, how can we as an industry evolve to meet these challenges? Our roundtables are hosted by senior level topic specialists. Participants are asked to introduce themselves to the table, and then as a group, they brainstorm and produce their suggestions on what technology would work best for them. After 35 minutes, there is one rotation, so participants can join two tables during the session.
Challenges of creating the best product structure to attract and retain customers
Juan Antonio Cuesta Canas

Juan Antonio Cuesta Canas, Director, EcoRail

How can rail operators shape the future of multi-modal transport?
Barbora Mickova

Barbora Mickova, Chief Institutional Affairs Officer, Leo Express

How can stations provide a better experience for customers?
Sebastiaan De Wilde

Sebastiaan De Wilde, Director Station Development and Maintenance, NS

Including peer to peer carsharing as an effective solution for the last mile challenge: sharing the Czech Story
Jan Charouz

Jan Charouz, CEO, SmileCar

Sharing how SBB works to ensure all digital platforms are well designed for customer usability
Daniel Boos

Daniel Boos, Head of User Experience, SBB CFF FFS

CUSTOMER EXPERIENCE

Tiit Laiksoo
TICKETING
12:35

The creation of seamless, cross-border journeys: from idea to reality

  • Going beyond the integration of mobile & smart card
  • Learn how Tallinn & Helsinki are collaborating in implementing cross-border ticketing
  • How can this technology be developed globally?
Ionut Pop
TICKETING
12:50

Setting the foundation for NextGen Rail Ticketing

  • Smart Ticketing is all about convenience. Here’s why.
  • What goes into creating the customer engagement backbone for the next generation of ticketing solutions
  • How the channel-less customer experience will look like for rail
Zuzana Cechova
TICKETING
13:05

Implementing a unique virtual ticketing pass in the Czech Republic

  • Making it easier for our customers to benefit from passes and discounts with our new virtual card
  • Sharing our path through development and implementation: the key lessons to share
  • Discussing the impact on our customers and the future development we are now focusing on
13:25

Networking Lunch

FUTURE TICKETING

Duncan Henry
TICKETING
14:45

What are the implications of new technologies for the passenger?

  • How are Rail Delivery Group revolutionising customer journeys?
  • Along with biometrics, discover which future ticketing technologies RDG are harnessing
  • Discuss how rail can enhance customer proposition, while building value digitally?
Michael English
TICKETING
15:20

Panel: What is the future of ticketing technologies?

Topics discussed will include:
  • Which new ticketing technologies are being put into practise in rail and other transport sectors?
  • How rail can keep it simple and satisfy new digital customer expectations?
  • What futuristic NFC, beacons, biometrics and implanted technologies bring to the table commercially

FUTURE PAYMENTS

Silvester Prakasam
TICKETING
15:50

What does the future of payments look like for Singapore?

  • How can rail integrate different payment methods?
  • What you need to know about applying account-based payment structures to rail
  • Consider the scale to which payments should be standardised
Enrique Fernandez Pino
TICKETING
16:15

Integrating future payment solutions

  • Learn how Go Ahead Group are working towards a cashless ticketing ecosystem
  • Identify which technologies rail should be paying attention to
  • Uncover how the implementation of these solutions can be scaled up to a regional and national level
16:30

Networking Coffee Break

CLOSING KEYNOTE

Antoine De Kerviler
17:00

The International Rail Revolution - API technology driving today's change

Udi Sharir
17:30

Dragons Den Pitches

We have partnered with some of the best developers from start-ups and Universities around the world to solve the everyday problems that the rail industry faces.Some of the very best organisations that have emerged from our research will give a 3-minute pitch on stage to you the audience and to our carefully selected judging panel of some of the rail industry’s most informed executivesUdi Sharir, Co-Founder & CEO, Save a Train
Interviewee: Udi Sharir, Co-Founder & CEO, Save A Train B.V.
18:00

Evening Drinks Reception

Join us for a fun packed drinks reception - an opportunity to network in a more relaxing setting in the centre of Amsterdam
last published: 16/Aug/18 16:35

 

 

TICKETING, Wednesday 14 November 2018

08:00

Registration & Morning Coffee

Tom Cheesewright
09:00

Rolling Friction: Building a Future-Ready Railway

Ever since the first proto-humans, we have used technology to ease our lives, to lower friction. If you understand how falling friction changes businesses, markets and customers, then you can start to see the direction of travel. Applied Futurist Tom Cheesewright takes a look at tomorrow’s rail industry and the likely impacts of technology in driving change: in service, customer behaviour, and demand.
Alexandra Van Huffelen
09:15

The future of mobility in Amsterdam

GVB is one of the most innovative and forwarding thinking transport organisation in the World and Alexandra will be joining us to share her thoughts on the future of mobility in Amsterdam.
Andrew Salzberg
09:20

Discussing Uber's role in the future of rail

As Flixbus has established a dominating presence in Europe and is now expanding to the US as well as venturing into the European rail industry with Flixtrain in Germany, Jochen will join us to Flixbus’ story and vision for the future.
Sovan Shatpathy
09:45

Shaping the future of rail with digital innovation in North America

  • Delivering real digital transformation at Amtrak: our story so far
  • Diving into some case studies: Understand the impact of digital on our customers & employees
  • Understanding how rail operators can grasp the digital opportunities at their fingertips
Anu Muurinen
10:00

Move with purpose, new futures in rail & transit

  • Understanding how successive waves of digital disruption are reinventing rail and transit
  • Why rail operators running “business as usual” are exposing themselves to threats from digital competitors
  • Boost profits, Unlock value, Innovate fast, Exploit new opportunities and Drive growth by accelerating your digital journey
  • Rotate to the New NOW!
10:20

Morning Coffee & Networking

round tables
11:30

Round Table Discussions

With rising passenger expectations and rapidly-changing technology, how can we as an industry evolve to meet these challenges? Our roundtables are hosted by senior level topic specialists. Participants are asked to introduce themselves to the table, and then as a group, they brainstorm and produce their suggestions on what technology would work best for them. After 35 minutes, there is one rotation, so participants can join two tables during the session.
Designing the future of interior rail – OBB Nightjet case study
Kirsty Dias

Kirsty Dias, Director, PriestmanGoode

Developing a 'hybrid security' network – why cybersecurity alone won't cut it
Egle Radvile

Egle Radvile, Director of Information Technology, JSC Lithuanian Railways

How can operators capitalise on new tech, particularly smartphones, to increase frequentation on their networks?
Jérôme Kravetz

Jérôme Kravetz, Network Director, SMTC - Tisséo

Identifying the gaps between digital sales channels and understanding how they can be bridged
Implementing integrated ticketing systems enhanced by sustainable technology
David Hytch

David Hytch, Technology Lead, Calmac Ferries

Innovation starts from within: evaluating how transport operators can foster a culture of innovation and embrace digital disruption?
Manuel Gerres

Manuel Gerres, Managing Director Deutsche Bahn Digital Ventures & Head of New Digital Business, Deutsche Bahn

Key considerations for operators when implementing big data projects in personalisation
Martijn Scheele

Martijn Scheele, Head of Data & Analytics, NS

Thinking outside the box to provide innovative, additional services for passengers using smart cards & e-tickets
Julija Balanova

Julija Balanova, e-Ticket Project Manager, R.P. Rigas Satiksme Sia

DATA & SYSTEM INTEGRATION

Endre Sundsdal
TICKETING
12:35

How can rail operators create platforms to enable innovation?

  • Uncover the benefits and challenges of having one centralised data system on a national scale
  • Discuss how data can be shared between operators
  • Understand how Norway is rewriting their system to the cloud
Gian-Mattia Schucan
TICKETING
12:50

How to make public transport ticketing easy - for both customers and operators alike

  • Key success factors for customers and operators in public transport ticketing
  • Hardware-free In-/Out-Ticketing solutions: state of play
  • Starting from 0to covering an entire country in less than twoyears: the Swiss Story
Ravi Shankar Khurana
TICKETING
13:05

The IT architecture behind integration of urban, rural and intermodal ticketing services

  • How to make your data work for you when evaluating how to combine urban and suburban services
  • Discover how the Mumbai railway ministry’s integrated ticketing system is utilising data
  • Top tips for pairing legacy and new software systems

DIGITAL SALES PLATFORMS

Ernesto Sicilia
TICKETING
14:30

Why does rail need unified booking channels?

  • Discussing the evolution of customer behaviour during the ticket booking process
  • Learn how Trenitalia and C2C are managing all booking channels on one, unified platform
  • Understand the benefits of multi-device sales software
Raquel Santos
TICKETING
14:45

Developing mobile integrated solutions for seamless travel experiences

  • Why is providing mobile first, pay later ticketing a priority at Fertagus?
  • Clock-In Clock-out: sharing our journey towards smart ticketing
  • Working towards barrier-less ticketing in the whole customer journey
Christophe Lemaire
TICKETING
15:15

What does paperless look like for ticketing?

  • Visualise how digital can help design new services
  • Hear what steps are SNCF taking towards a completely ‘paperless’ system
  • How are they working alongside other operators and regional transport authority towards standardisation?
Dr Padet Praditphet
TICKETING
15:30

The migration to a common digital ticketing system

  • Identifying the passenger demand for a common ticketing system across Thailand
  • Comprehending the features of a centralised data house
  • What back office technology is being put into place to equip Thailand to progress beyond mobile ticketing?
last published: 16/Aug/18 16:35

 

 

 

 

 

MAAS, Monday 12 November 2018

12:00

Welcome Lunch

MAAS IN ACTION

Sami Sahala
MAAS
13:00

Case Study: Getting to grips with MaaS

  • What you need to know about the importance of ‘true’ MaaS?
  • Capitalise on the key benefits for rail in urban mobility
  • How can this be upscaled on a regional and national level?
Sascha Westermann
MAAS
13:30

The framework behind mobility

  • Get to grips with establishing urban MaaS projects
  • Unpack the different types of MaaS and how local conditions affect this
  • Understand how customer experience can be maintained
Silvia Kaupa-Götzl
MAAS
14:00

Understanding the touchpoints of rural MaaS

  • Identifying the necessity for on-demand transport services in sparsely populated regions
  • Consider the most suitable digital framework for rural mobility network
  • Discuss how larger operators can remain agile and adaptable as demands for transport services evolve
Chris Perry
MAAS
14:30

Panel: How can transport operators foster collaboration?

Topics discussed will include:
  • Incentivising operators to integrate in innovative ways
  • How revenue can be shared equitably
  • Which player should own the customer relationship?
15:00

Afternoon Networking Coffee

BUSINESS MODELS

Valerie Lefler
MAAS
15:30

How do business models differ between rural & urban MaaS?

  • Identify the differing needs of passengers for different rail operators
  • Bringing together local authorities and communities for the MaaS business model
  • How can integration of rural and urban mobility be made possible?
Piia Karjalainen
MAAS
16:00

Taking MaaS to the next level

  • Evaluating the ways in which current systems can be improved
  • Exploring means of scaling MaaS and mobility offerings up to have regional, national and global scope
  • How will different rail operators fit into the future of mobility?
Vikenti Kumanikin
MAAS
16:30

Interoperability and urban mobility – how are bike share operators leading the way?

  • Getting to grips with interoperability facilitated by open platforms
  • Understanding how collaboration affects the business models behind MaaS
  • Discussing the potential for integration of bike and rail in the bigger mobility picture
17:00

Welcome Networking Drinks

last published: 16/Aug/18 16:35

TICKETING, Tuesday 13 November 2018

08:00

Registration Opens

PREPARING FOR THE FUTURE OF RAIL

Roger Van Boxtel
09:06

Looking forward to the mobility of the future and the role of railways in our society of 2040

This year, Roger Van Boxtel, CEO at NS will be joining us to share his organization’s vision for the next 30 years. From digital innovation to the rise of new modes of transport and mobility behaviors, understand how NS is positioning itself for the future.
Yves Desjardins Siciliano
09:20

Preparing Northern American rail for the next era of mobility

Join Yves Desjardins-Siciliano, CEO, Via Rail Canada to understand the big plans for the growth of passenger rail in Canada. From infrastructure growth, to new business models to fulfill the full end to end journey, Yves will be sharinghis vision with the audience.
Jochen Engert
09:35

Flixbus and the future of transport in Europe and beyond

Jochen Engert, MD, Flixbus will join us at an interesting point in the company’s expansion. Having established a dominating presence in Europe across Europe, Flixbus is now expanding to the US as well as venturing into the European rail industry with Flixtrain in Germany, Jochen will join us to Flixbus’ story and vision for the future.
10:20

Morning Coffee & Networking

Roger Van Boxtel
10:50

CEO Keynote panel

CEOs from MTR Express, Thello, Flixbus, Via Rail Canada and NS will take to the stage to discuss the biggest challenges facing the transport industry – and the opportunities they are keen to take grasp of.
round tables
11:30

Round Table Discussions

With rising passenger expectations and rapidly-changing technology, how can we as an industry evolve to meet these challenges? Our roundtables are hosted by senior level topic specialists. Participants are asked to introduce themselves to the table, and then as a group, they brainstorm and produce their suggestions on what technology would work best for them. After 35 minutes, there is one rotation, so participants can join two tables during the session.
Challenges of creating the best product structure to attract and retain customers
Juan Antonio Cuesta Canas

Juan Antonio Cuesta Canas, Director, EcoRail

How can rail operators shape the future of multi-modal transport?
Barbora Mickova

Barbora Mickova, Chief Institutional Affairs Officer, Leo Express

How can stations provide a better experience for customers?
Sebastiaan De Wilde

Sebastiaan De Wilde, Director Station Development and Maintenance, NS

Including peer to peer carsharing as an effective solution for the last mile challenge: sharing the Czech Story
Jan Charouz

Jan Charouz, CEO, SmileCar

Sharing how SBB works to ensure all digital platforms are well designed for customer usability
Daniel Boos

Daniel Boos, Head of User Experience, SBB CFF FFS

CUSTOMER EXPERIENCE

Tiit Laiksoo
TICKETING
12:35

The creation of seamless, cross-border journeys: from idea to reality

  • Going beyond the integration of mobile & smart card
  • Learn how Tallinn & Helsinki are collaborating in implementing cross-border ticketing
  • How can this technology be developed globally?
Ionut Pop
TICKETING
12:50

Setting the foundation for NextGen Rail Ticketing

  • Smart Ticketing is all about convenience. Here’s why.
  • What goes into creating the customer engagement backbone for the next generation of ticketing solutions
  • How the channel-less customer experience will look like for rail
Zuzana Cechova
TICKETING
13:05

Implementing a unique virtual ticketing pass in the Czech Republic

  • Making it easier for our customers to benefit from passes and discounts with our new virtual card
  • Sharing our path through development and implementation: the key lessons to share
  • Discussing the impact on our customers and the future development we are now focusing on
13:25

Networking Lunch

FUTURE TICKETING

Duncan Henry
TICKETING
14:45

What are the implications of new technologies for the passenger?

  • How are Rail Delivery Group revolutionising customer journeys?
  • Along with biometrics, discover which future ticketing technologies RDG are harnessing
  • Discuss how rail can enhance customer proposition, while building value digitally?
Michael English
TICKETING
15:20

Panel: What is the future of ticketing technologies?

Topics discussed will include:
  • Which new ticketing technologies are being put into practise in rail and other transport sectors?
  • How rail can keep it simple and satisfy new digital customer expectations?
  • What futuristic NFC, beacons, biometrics and implanted technologies bring to the table commercially

FUTURE PAYMENTS

Silvester Prakasam
TICKETING
15:50

What does the future of payments look like for Singapore?

  • How can rail integrate different payment methods?
  • What you need to know about applying account-based payment structures to rail
  • Consider the scale to which payments should be standardised
Enrique Fernandez Pino
TICKETING
16:15

Integrating future payment solutions

  • Learn how Go Ahead Group are working towards a cashless ticketing ecosystem
  • Identify which technologies rail should be paying attention to
  • Uncover how the implementation of these solutions can be scaled up to a regional and national level
16:30

Networking Coffee Break

CLOSING KEYNOTE

Antoine De Kerviler
17:00

The International Rail Revolution - API technology driving today's change

Udi Sharir
17:30

Dragons Den Pitches

We have partnered with some of the best developers from start-ups and Universities around the world to solve the everyday problems that the rail industry faces.Some of the very best organisations that have emerged from our research will give a 3-minute pitch on stage to you the audience and to our carefully selected judging panel of some of the rail industry’s most informed executivesUdi Sharir, Co-Founder & CEO, Save a Train
Interviewee: Udi Sharir, Co-Founder & CEO, Save A Train B.V.
18:00

Evening Drinks Reception

Join us for a fun packed drinks reception - an opportunity to network in a more relaxing setting in the centre of Amsterdam
last published: 16/Aug/18 16:35

TICKETING, Wednesday 14 November 2018

08:00

Registration & Morning Coffee

Tom Cheesewright
09:00

Rolling Friction: Building a Future-Ready Railway

Ever since the first proto-humans, we have used technology to ease our lives, to lower friction. If you understand how falling friction changes businesses, markets and customers, then you can start to see the direction of travel. Applied Futurist Tom Cheesewright takes a look at tomorrow’s rail industry and the likely impacts of technology in driving change: in service, customer behaviour, and demand.
Alexandra Van Huffelen
09:15

The future of mobility in Amsterdam

GVB is one of the most innovative and forwarding thinking transport organisation in the World and Alexandra will be joining us to share her thoughts on the future of mobility in Amsterdam.
Andrew Salzberg
09:20

Discussing Uber's role in the future of rail

As Flixbus has established a dominating presence in Europe and is now expanding to the US as well as venturing into the European rail industry with Flixtrain in Germany, Jochen will join us to Flixbus’ story and vision for the future.
Sovan Shatpathy
09:45

Shaping the future of rail with digital innovation in North America

  • Delivering real digital transformation at Amtrak: our story so far
  • Diving into some case studies: Understand the impact of digital on our customers & employees
  • Understanding how rail operators can grasp the digital opportunities at their fingertips
Anu Muurinen
10:00

Move with purpose, new futures in rail & transit

  • Understanding how successive waves of digital disruption are reinventing rail and transit
  • Why rail operators running “business as usual” are exposing themselves to threats from digital competitors
  • Boost profits, Unlock value, Innovate fast, Exploit new opportunities and Drive growth by accelerating your digital journey
  • Rotate to the New NOW!
10:20

Morning Coffee & Networking

round tables
11:30

Round Table Discussions

With rising passenger expectations and rapidly-changing technology, how can we as an industry evolve to meet these challenges? Our roundtables are hosted by senior level topic specialists. Participants are asked to introduce themselves to the table, and then as a group, they brainstorm and produce their suggestions on what technology would work best for them. After 35 minutes, there is one rotation, so participants can join two tables during the session.
Designing the future of interior rail – OBB Nightjet case study
Kirsty Dias

Kirsty Dias, Director, PriestmanGoode

Developing a 'hybrid security' network – why cybersecurity alone won't cut it
Egle Radvile

Egle Radvile, Director of Information Technology, JSC Lithuanian Railways

How can operators capitalise on new tech, particularly smartphones, to increase frequentation on their networks?
Jérôme Kravetz

Jérôme Kravetz, Network Director, SMTC - Tisséo

Identifying the gaps between digital sales channels and understanding how they can be bridged
Implementing integrated ticketing systems enhanced by sustainable technology
David Hytch

David Hytch, Technology Lead, Calmac Ferries

Innovation starts from within: evaluating how transport operators can foster a culture of innovation and embrace digital disruption?
Manuel Gerres

Manuel Gerres, Managing Director Deutsche Bahn Digital Ventures & Head of New Digital Business, Deutsche Bahn

Key considerations for operators when implementing big data projects in personalisation
Martijn Scheele

Martijn Scheele, Head of Data & Analytics, NS

Thinking outside the box to provide innovative, additional services for passengers using smart cards & e-tickets
Julija Balanova

Julija Balanova, e-Ticket Project Manager, R.P. Rigas Satiksme Sia

DATA & SYSTEM INTEGRATION

Endre Sundsdal
TICKETING
12:35

How can rail operators create platforms to enable innovation?

  • Uncover the benefits and challenges of having one centralised data system on a national scale
  • Discuss how data can be shared between operators
  • Understand how Norway is rewriting their system to the cloud
Gian-Mattia Schucan
TICKETING
12:50

How to make public transport ticketing easy - for both customers and operators alike

  • Key success factors for customers and operators in public transport ticketing
  • Hardware-free In-/Out-Ticketing solutions: state of play
  • Starting from 0to covering an entire country in less than twoyears: the Swiss Story
Ravi Shankar Khurana
TICKETING
13:05

The IT architecture behind integration of urban, rural and intermodal ticketing services

  • How to make your data work for you when evaluating how to combine urban and suburban services
  • Discover how the Mumbai railway ministry’s integrated ticketing system is utilising data
  • Top tips for pairing legacy and new software systems

DIGITAL SALES PLATFORMS

Ernesto Sicilia
TICKETING
14:30

Why does rail need unified booking channels?

  • Discussing the evolution of customer behaviour during the ticket booking process
  • Learn how Trenitalia and C2C are managing all booking channels on one, unified platform
  • Understand the benefits of multi-device sales software
Raquel Santos
TICKETING
14:45

Developing mobile integrated solutions for seamless travel experiences

  • Why is providing mobile first, pay later ticketing a priority at Fertagus?
  • Clock-In Clock-out: sharing our journey towards smart ticketing
  • Working towards barrier-less ticketing in the whole customer journey
Christophe Lemaire
TICKETING
15:15

What does paperless look like for ticketing?

  • Visualise how digital can help design new services
  • Hear what steps are SNCF taking towards a completely ‘paperless’ system
  • How are they working alongside other operators and regional transport authority towards standardisation?
Dr Padet Praditphet
TICKETING
15:30

The migration to a common digital ticketing system

  • Identifying the passenger demand for a common ticketing system across Thailand
  • Comprehending the features of a centralised data house
  • What back office technology is being put into place to equip Thailand to progress beyond mobile ticketing?
last published: 16/Aug/18 16:35

 

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Get Involved At The World Rail Festival 2018

 

To Sponsor Or Exhibit

 

Adam Hayward
Adam.Hayward@terrapinn.com
t/ +44 (0)207 092 1166

 

 

 

To Speak

 

Catriona Smith
Catriona.smith@terrapinn.com
+44 (0)207 092 1198

 

 

 

To Register

 

Tayyab Abbasi
tayyab.abbasi@terrapinn.com
+44 (0)207 092 1210